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The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive

4.0 star property
Adults-only beachfront hotel

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Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive

2 outdoor pools
Hallway
Junior Suite Hacienda Pool View | Premium bedding, minibar, in-room safe, desk
7 restaurants, breakfast, lunch, dinner served; international cuisine
Premium bedding, minibar, in-room safe, desk
Reviews
7.8

Good

Popular amenities

  • All inclusive
  • BarBarBar
  • Pool
  • SpaSpaSpa
  • GymGymGym
  • Room serviceRoom serviceRoom service

Explore the area

Map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333
  • Popular LocationCruise Ship Terminal10 min walk
  • Popular LocationLa Isla11 min walk
  • Popular LocationMalecon5 min drive
  • AirportPuerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)10 min drive

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Room options

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out

7.4/10 Good
  • 463 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace | Bathroom | Shower, free toiletries, towels

Junior Suite Hacienda Terrace

7.3/10 Good
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out King

8.6/10 Very Good
  • 452 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Jr Suite Hacienda King

Jr Suite Hacienda King | Premium bedding, minibar, in-room safe, desk

Jr Suite Hacienda King

7.7/10 Good
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda King Pool View

8/10 Very Good
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Pool View

8.1/10 Very Good
  • 463 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Double

Junior Suite Hacienda Double | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Double

7.9/10 Good
  • 463 sq ft
  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Puerto Vallarta

Located in Hotel Zone, The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive is next to Hotel Zone Beach and Playa de Oro. This 192-room, 4-star hotel welcomes guests with 2 outdoor pools, 7 restaurants, and a 24-hour gym.

What's nearby

  • Puerto Mágico - 8 min walk
  • Cruise Ship Terminal - 10 min walk
  • La Isla - 11 min walk
  • International Convention Center - 4 min drive
  • Malecon - 5 min drive

Getting around

  • The nearest major airport is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR): 10-min drive, 3.8 mi/6.1 km.

Restaurants

  • Porfirio’s - 6 min walk
  • Outback Steakhouse - 5 min walk
  • Seafire Restaurant - 10 min walk
  • Monkey Business Puerto Vallarta - 6 min walk
  • Tacos Mario - 4 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive

Adults-only beachfront hotel
Guests staying at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive enjoy access to 2 outdoor pools, a 24-hour gym, and a rooftop terrace. Valet parking is offered for MXN 55 per night. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this adults-only hotel include WiFi in public areas, meeting rooms, and a business center.
Flat-screen TVs come with satellite channels, and wired internet keeps guests connected. Beds sport premium bedding and bathrooms offer free toiletries. Other standard amenities include furnished balconies, minibars, and espresso makers.
2 outdoor swimming pools are on site along with a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Wired internet (MXN 190 per day)
  • Available in some public areas: WiFi (MXN 190 per day)

Parking and transportation

  • Valet parking on site (MXN 55 per night)

Food and drink

  • 2 coffee shops/cafes
  • 4 bars/lounges
  • 7 restaurants
  • A poolside bar

Restaurants on site

  • Talvera

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Library

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Rooftop terrace

Spa

  • Body scrubs
  • Facials
  • Hydrotherapy
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children younger than 13 are not permitted to stay at this adults-only property (only guests 13 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for in-room wired internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Contactless check-in and contactless check-out are available.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

Frequently asked questions

Can I book all-inclusive rates at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?

The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities.

How much does it cost to stay at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?

As of Jun 1, 2024, prices found for a 1-night stay for 2 adults at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive on Jun 9, 2024 start from $279.37, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?

The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What can I see around The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?

This hotel is situated in Hotel Zone, just steps from Playa de Oro and Hotel Zone Beach, and within a short walk of Puerto Mágico. You'll also find Cruise Ship Terminal and Malecon within a short drive.

Is parking available on site at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?

Yes, valet parking is offered for MXN 55 per night.

Is there a spa available at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?

Spa services at the hotel include hydrotherapy, body scrubs, and massages.

Does The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive feature a casino?

No, The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive doesn't have a casino.

Will I find an indoor pool at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What do couples enjoy most about The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?

This adults-only hotel offers plenty of amenities for couples including 2 outdoor pools, a poolside bar, and 7 restaurants.

Are there hot tubs at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?

No, there isn't a spa tub at this hotel.

Does The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive have a restaurant that serves breakfast?

Yes, The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive has 7 restaurants, and serves breakfast for a surcharge.

Will The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive allow pets to stay for free?

No, pets aren't allowed at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive .

Does The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?

The closest major airport to The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is 3.8 mi away (10 minutes by car).

Can I book a room with a balcony at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?

Yes, every guestroom at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive comes with a furnished balcony with some featuring garden or pool views.

The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 285 out of 712 reviews" "
Rating 8 - Good. 199 out of 712 reviews" "
Rating 6 - Okay. 113 out of 712 reviews" "
Rating 4 - Poor. 63 out of 712 reviews" "
Rating 2 - Terrible. 52 out of 712 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

patricia ann

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I would go back. Staff was excellent
Stayed 7 nights in Feb 2024

10/10 Excellent

Jaime

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with extraordinary service in a prime location.
Stayed 4 nights in Feb 2024

6/10 Okay

JB

Traveled with family
Disliked: Property conditions & facilities
For example, A lot of the property seemed run down, for example most of the beach umbrellas were broken, beach towels were limited, tattered and torn.
Stayed 4 nights in Feb 2024

10/10 Excellent

Frederick Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 9 nights in Feb 2024

8/10 Good

Fred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The all-inclusive buffets were average at best. The breakfast bacon and sausages were terrible. The French, Mexica Italian, and Steak House specialty restaruants were excellent with many seating times offered. Having to be at one of the pools by 8 AM each day in order to get lounge seating was annoying as guests were "reserving spaces then leaving their chairs for hours. This was unacceptable to us. Fortunately we had a "swim-out" suite with private soaking pool and chaise chairs as an alternative, which was great. Staff were all excellent - courteous and friendly. Bar service and quality was good. Aside from the usual noisy pool guests during the day, the grounds were relatively quiet and quiet after 9 PM. We would recommend this resort hotel to anyone.
Stayed 13 nights in Feb 2024

2/10 Terrible

PATRICK

Traveled with partner
We were robbed in our room (480). We found out the phone was not working when tried to get help. We have not received any follow up and when we asked for the police they advised very strongly that their security will be handling and would make that call. They did a down loads of electric door lock and took pictures and downloaded the camera at our door. Have not received updates and no one answers resort phone.
Stayed 3 nights in Feb 2024

10/10 Excellent

Marlyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect specially the adult pool only. The only negative part for us was the people go put the books or towels in the pool chairs and leave for hours. I don’t think people should be allowed to do that.
Stayed 2 nights in Feb 2024

6/10 Okay

Catherine Rita

Traveled with partner
Liked: Staff & service
We just returned from 10 days at this property. Initially we didn’t really like it but it grew on us I think mostly due to the fantastic staff and service. I would say it’s an ok resort. If your looking for no frills it’s fine. The Hacienda pool has no ocean view which we adjusted to because the Krystal side does have the beach but the pool and surroundings were very crowded. We found the dining to be enjoyable but grew tired of the limited options after a couple of visits. A few additional options would help for a longer stay. The biggest issue and most annoying was the lack of chairs and towels. Everyday was a battle to find loungers unless you get up at 5:30 am to save a spot. I finally decided to make that sacrifice to ensure a nice spot. On vacation it’s not ideal and shouldn’t be necessary. There definitely was not enough chairs for the number of people there. Towels were only available in morning or late afternoon and if you didn’t grab the right away out of luck. I met a couple that had been there the year prior and the thought was that there were not as many chairs as the last visit and as they break they are not being replaced. Service at the pool and dining really was fantastic. We enjoyed a couples massage at the spa it was very enjoyable and a pleasant setting. The room was fine nothing special. Overall I would say it was priced accordingly but the chair issue was very aggravating.
Stayed 10 nights in Feb 2024

10/10 Excellent

gabino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is small the adult section which is good. Food was amazing no complain,Daniel the bartender was awesome make you sure visit him and the staff was the best can’t complain make sure you tip then they go out of there way to take care of you
Stayed 6 nights in Feb 2024

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are exceptionally nice, very friendly and efficient. A la cart restaurants have improved since last year. Our only complaint was the horribly loud karaoke events held nightly in the lobby of the Krystal Grand.
Stayed 14 nights in Feb 2024