6/10 Okay
Samuel
Mar 5, 2024
Disliked: Property conditions & facilities
Rooms that face the river with patio and sliding glass door is the best feature. the hotel has seen better days. The room I was given was at the far end closest to traffic, even though the hotel didn't seem that full. The carpets were worn. The bathtub faucet was difficult to turn off and on. The elevators are outside. I was told I could take the elevator closest to check in and go through the double doors to get to my room at the far end of the fourth floor. Actually, I had to go through 6 heavy doors with the baggage cart which was very awkward. I should have been advised to take the far elevator to get to the room. I needed two hours added to my checkout time, and this is normal because of housekeeping requirements, but I still felt they could have extended my stay as a gesture of good customer service. Sometimes, although Expedia bookings help fill up hotel space, the service can be secondary.
Samuel
Stayed 1 night in Mar 2024