This property was a disappointment. There were a few gems of employees sprinkled in, but most were not service focused at all. Room service was at request, so I requested it - they never came. I asked for towels, they never came and eventually, I would need to go down to the desk to get them.
Breakfast was cold pancakes and cold eggs - guests were an afterthought.
The pool area did not have many towels sticked, which made it hard with kids. The hot tub wasn't hot, and there were children there without supervision (which wasn't the hotels fault, but no safeguards at all).
I do not recommend this hotel - and I am typically understanding.