Not a four star hotel, but it was fine for one day! Let’s start with the positive: LOCATION was fantastic, right next to the R train and walkable to everything in midtown. Great view. Super comfortable bed, sheets, and pillows. TV worked. Clean room. Quiet from within (NYC street noise is a given.) Easy check in and check out. Now the reasons I can only give three stars: There was one working elevator on my side of the building, which meant there was always a line and a wait to use the elevator. Thankfully I was only on floor 6, so my hotel room became a 6 floor walk-up (100 steps!) if I didn’t want to wait for the elevator. It was inconvenient but fine for me, but if anyone had mobility issues, time constraints, or paid to rent a room on a higher floor, this would be awful. The hotel should divulge this upon booking. My room had a broken hair-dryer, which vibrated and made loud noises when turned on. I turned it in to the front desk and had a new one delivered to the room. There was no hair conditioner in my shower, which I unfortunately did not realize until I was in the shower, so it was too late to ask for it to be refilled. I specifically booked a hotel with a bathtub, but, when I went to fill the tub, the water coming out of the faucet was brown. I have video footage of this. It did not feel like a 4-star hotel experience. It was fine for my one night stay, but I would not want to stay here again.
Some elevators were being worked on so made for long waits and/or packed rides. Should have worked on one elevator at a time not multiple.
I loved the property and the location but the elevators were broken and so the backup waiting was noticeable.
The lack of working elevators was an inconvenience. There was signage asking for patience as they are being repaired and what were the busy times. Other than that a good place to stay. It has a nice lobby and is located a few blocks from Times Square and Central Park.
The property itself was awesome. Modern and very clean. You definitely cannot check in until 4pm, even if they say you might be able to earlier. We actually had to ask for the manager eventually due to a very rude employee checking us in. The area is great, walking distance from so many great places.
The rooms could use some updating and I didn't like that there was only one working elevator (that was annoying)
It goes without saying that until the elevator problem is solved, this hotel has to be considered a difficult stay. The staff is aware of the problem and you can tell they're tired of taking the brunt of the complaints that must continue all day and night. Also, in a major downtown hotel one expects in-room coffee. Taking a very long and frustrating elevator ride to and from your room for a $5 cup of okay coffee is not a plus.
The bathroom drape smells like an old molded rotten stinky piece of S!!! Longer waits with elevators
Park Central made our stay feel like we were at home. Awesome location, great rooms that were very clean, the doormen were amazing, and the Concierge was ver kind and gave us great advice. The front desk staff, although we only interacted with them 3 times could have been nicer, felt like we were a bother to them. We requested a fridge and it was brought up tonl our room right away, thank you!! The elevators are very frustrating because of how slow they are and only two worked. Would definitely stay here again in a heart beat!!!
Not enough elevators. Air was out in our room and we had three visits trying to fix it and had to wait until the next day to get a new room.
Missing one elevator all week. Used stairs regularly to go down and up. 100 stairs up and down Electronic phone door system did not work. Music outside was in poor choice and too loud Ice machine broken.
Great location; walking distance to Central Park and 5th Ave.
The housekeeping service was very good and the room was clean. The elevator service is utterly miserable in this hotel - most of the time we had to wait for half an hour for the elevator. Moreover a front desk night manager suddenly called the room at 5am in the morning with a threatening undertone since they forgot to take credit card details for one of the two rooms I had booked.
Located in Manhattan, Park Central Hotel New York is adjacent to Carnegie Hall and within a 5-minute walk of other popular sights like Broadway. This 761-room hotel has a restaurant along with conveniences like a 24-hour gym and free in-room WiFi.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. You can sip a beverage at the coffee shop/cafe. To-go breakfast is offered for a fee each morning from 6:30 AM to 1:00 PM.
LCD TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include iPod docks, coffee makers, and safes.
Park Central Hotel New York features a 24-hour gym, free WiFi in public areas, and meeting rooms. If you drive, self parking is USD 45 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and concierge services. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Not a four star hotel, but it was fine for one day! Let’s start with the positive: LOCATION was fantastic, right next to the R train and walkable to everything in midtown. Great view. Super comfortable bed, sheets, and pillows. TV worked. Clean room. Quiet from within (NYC street noise is a given.) Easy check in and check out. Now the reasons I can only give three stars: There was one working elevator on my side of the building, which meant there was always a line and a wait to use the elevator. Thankfully I was only on floor 6, so my hotel room became a 6 floor walk-up (100 steps!) if I didn’t want to wait for the elevator. It was inconvenient but fine for me, but if anyone had mobility issues, time constraints, or paid to rent a room on a higher floor, this would be awful. The hotel should divulge this upon booking. My room had a broken hair-dryer, which vibrated and made loud noises when turned on. I turned it in to the front desk and had a new one delivered to the room. There was no hair conditioner in my shower, which I unfortunately did not realize until I was in the shower, so it was too late to ask for it to be refilled. I specifically booked a hotel with a bathtub, but, when I went to fill the tub, the water coming out of the faucet was brown. I have video footage of this. It did not feel like a 4-star hotel experience. It was fine for my one night stay, but I would not want to stay here again.
Some elevators were being worked on so made for long waits and/or packed rides. Should have worked on one elevator at a time not multiple.
Christopher, thank you for your observations about the elevator maintenance. We apologize for any inconveniences the necessary service may have caused. Rest assured, this work is performed to ensure the comfort and safety of our valued guests. We appreciate your understanding and look forward to hosting you again at Park Central Hotel New York.
Ferris, thank you for your fantastic 5-star rating of Park Central Hotel New York. It's delightful to know that you had an outstanding experience with us. We appreciate your choice to stay at our hotel and look forward to your return in the future.
Romina, it's delightful to hear you had a five-star experience at Park Central Hotel New York. We're dedicated to maintaining a clean and smoke-free environment for all our guests to enjoy. We appreciate your understanding of our policy and look forward to welcoming you back in the future. Thank you for choosing to stay with us.
I loved the property and the location but the elevators were broken and so the backup waiting was noticeable.
Matthew, we're glad to hear you appreciated the Park Central Hotel New York's property and location. On the issue of the elevator delays, we'd like to express our regret for any inconvenience caused. We assure you that the maintenance and overall efficiency of our elevators are important to us. Rest assured, this is receiving our attention. We're looking forward to your next visit with us for an even more seamless experience.
The lack of working elevators was an inconvenience. There was signage asking for patience as they are being repaired and what were the busy times. Other than that a good place to stay. It has a nice lobby and is located a few blocks from Times Square and Central Park.
Gabriel, it's refreshing to hear that you appreciated Park Central Hotel New York's spacious lobby and prime location. We empathize with the hiccups you faced due to the expedited improvement being made to our elevators. We value your patience and look forward to offering a seamless experience on your next visit.
Thank you for sharing your feedback, Claribel.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.
Richard Thompson, your rating suggests there were aspects of your stay at Park Central Hotel New York that did not meet expectations. At Park Central Hotel New York, we prioritize guest comfort and satisfaction, and it's disappointing to hear that your experience did not align with our high standards. Your feedback is valuable and will be taken into consideration for future improvements. We hope to have another opportunity to provide an enhanced experience on your next visit.
The property itself was awesome. Modern and very clean. You definitely cannot check in until 4pm, even if they say you might be able to earlier. We actually had to ask for the manager eventually due to a very rude employee checking us in. The area is great, walking distance from so many great places.
Maria, it's great to hear that you found Park Central Hotel New York to be clean, updated, and conveniently located. We strive to achieve the earliest possible check-in for our guests, but it can indeed sometimes be closer to the set time. We regret to hear about your experience of less-than-stellar service during the check-in process. Your feedback is important to us and will be shared with our colleagues to help improve our future guests' experiences. We truly hope your enjoyment of the property and its surroundings will inspire a return visit.
The rooms could use some updating and I didn't like that there was only one working elevator (that was annoying)
Courtney, thank you for sharing your feedback. We're constantly aiming to improve, so your remarks about the modernizing the rooms and operational convenience have not gone unnoticed. We will be sure to address these areas as we continue to enhance our guest experience at Park Central Hotel New York. Your patience and understanding are greatly appreciated.
Abigail, it seems like you had a mixed experience at our Park Central Hotel New York. We're pleased you appreciated our prime location, comfort features, and efficient check-in/out process.However, we regret aspects left you disappointed. We understand the inconvenience of the elevator issue and apologize if it affected your stay. Hair-dryer issues were addressed right away, but we wish you had enjoyed a smooth experience initially. Upon your comments about amenities, we'll reinforce their regular checks.The issue regarding the bathtub water is concerning. This is far from the typical experience our guests usually have. We assure you immediate steps will be taken to investigate and rectify this.While we regret reading you wouldn't choose us again, we hope to change your mind in the future with a superior experience.