4/10 Malo
KELLY B.
28 may. 2025
Unit Needs Maintenance
This was by far my worst experience with VRBO ever!My main complaint was the Unit was not clean or maintained.The living room Carpet was stained & filthy! The unit & furniture are beat up & it needs basic maintenance! Cupboard doors in kitchen fell off. Light bulbs were burnt out in kitchen & ensuite bathroom. Shower door handle was broken. Shower head leaked. Patio door wouldn’t close/couldn’t lock it. Roller blind over patio door would not roll up properly. Basic supplies were limited. There are No top sheets provided with the bedding which I find unsanitary since the quilts are not laundered each time. Only 2 small rolls of toilet paper were found under the sink for a 4 night booking for 3 adults & 2 kids. Bed in primary bedroom has broken slats so you roll down & get pinned to the sideboard. Sofa structure was broken on the L end of the sectional. Food & sunflower seeds found in between cushions. Bedding found in ottoman was dirty. Description of 2 bathrooms was misleading. It states walk thru shower when it should state SHARED shower or 1.5 bathrooms because both bathrooms are connected & use the one shower. Although Carly was prompt with responses I found her tone quite rude. Every answer was “the cleaners never told me” or no other guests complained! She just dismissed our issues & was argumentative. So in the end I stopped corresponding & on Sunday morning I had to go out & purchase my own toilet paper. This is Unacceptable customer service!




KELLY B.
Se hospedó 4 noches en mayo de 2025