Unfortunately, our experience with Southern Belle Vacation Rentals was disappointing. We stayed at the Gone Coastal rental on Tybee Island. On our first evening, after unpacking and preparing to go to our dinner reservation, we discovered the front door wouldn’t lock properly. It would relock and then automatically unlock within seconds—you could push the door open with ease. The hinges were visibly coming loose.We called Southern Belle and spoke with Tonya, who abruptly cut off my husband and dismissed the issue as “humidity-related” without listening to the full concern. She did agree to submit a maintenance request, but said no one could come until the next day. It was clear they didn’t consider this an emergency, despite the unit being unsecured. We had to cancel our dinner plans to stay and watch over our belongings.Maintenance arrived at 10:30 a.m. the next day, confirmed the bolts were stripped, and mentioned a prior request had already been submitted to replace the door—yet nothing had been done. Communication throughout was poor. I asked for a manager and was given a “guest advocate” who had to repeatedly check with leadership just to respond. For the inconvenience, I was offered a minimal credit—if I agreed not to post a review. I declined. A vacation should be relaxing, not spent managing unresolved safety and maintenance issues.