Xscape Tulum

Hotel with free parking, in the vicinity of Tulum National Park

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Where to?

Dates

July 2025

August 2025

Surrounded by lush tropical vegetation, this two-story building features a spacious balcony and a contemporary design with an emphasis on natural light and open spaces.

Staircase leads to an upper level with a chandelier visible through the window.

Relax in this inviting space with a woven ceiling, wooden bench, and plush seating area.

Enjoy a serene outdoor space with a modern design, surrounded by lush greenery and tropical plants.

Relax amidst lush gardens and a tranquil pool area with lounge chairs.

Overview
Rooms
Location
Policies

Popular amenities

Breakfast available
Bar
Housekeeping
Parking included

Explore the area

Calle Kukulcan Sur entre Calle Xel Ha, Zac be, Tulum, QROO, 77780

Tulum National Park
‪6 min drive‬
Tulum Mayan Ruins
‪9 min drive‬
Playa Paraiso
‪10 min drive‬
Tulum Intl. Airport (TQO)
‪54 min drive‬

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Room options

Premium Room, Balcony, Pool View

Exceptional

323 sq ft
Sleeps 3
1 Queen Bed

Premium Room, 1 King Bed, Hot Tub, Pool View

Excellent

323 sq ft
Sleeps 2
1 King Bed

Junior Loft, Terrace

Very good

323 sq ft
Sleeps 3
1 Queen Bed

Deluxe Room, 1 King Bed

Very good

322 sq ft
Sleeps 2
1 King Bed

Loft, Terrace

Exceptional

377 sq ft
Sleeps 3
1 Queen Bed

Luxury Room, 1 King Bed, Garden View

484 sq ft
Sleeps 3
1 King Bed

Standard Apartment, 1 Queen Bed with Sofa bed, Pool View

646 sq ft
Sleeps 3
1 Queen Bed and 1 Double Sofa Bed

Apartment, Terrace

Exceptional

646 sq ft
Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Premium Room, Terrace, Pool View

Very good

269 sq ft
Sleeps 3
1 King Bed

Luxury Room, 1 King Bed, Jetted Tub, Garden Area

484 sq ft
Sleeps 3
1 King Bed

About the neighborhood

Tulum

Located in Tulum City Center, Xscape Tulum is within a few miles (5 km) of popular sights such as Tulum National Park and Tulum Mayan Ruins. This 27-room, 3.5-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

Tulum National Park - 6 min drive - 2.9 miles
Gran Cenote - 6 min drive - 3.4 miles
Las Palmas Public Beach - 9 min drive - 3.7 miles
Tulum Mayan Ruins - 9 min drive - 3.5 miles
Playa Paraiso - 10 min drive - 4.2 miles

Getting around

Cancun Intl. Airport (CUN) - 98 min drive

Restaurants

‪Burrito Amor - ‬7 min walk
‪Sukhothai - ‬1 min walk
‪Asian Bodega - ‬5 min walk
‪El Camello Jr - ‬3 min walk
‪El Tio - ‬3 min walk

About this property

Xscape Tulum

Hotel with free parking, in the vicinity of Tulum National Park

Guests of Xscape Tulum enjoy features like an outdoor pool, free WiFi in public areas, and a library. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 130 per room one-way. A multilingual staff is on hand to assist with concierge services, securing valuables, and luggage storage. Additional amenities include an ATM and a garden.

Guests can expect to find free WiFi. Bathrooms offer hair dryers and designer toiletries. Safes are also standard.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Italian, Spanish

Similar properties

Relax by the rectangular pool surrounded by lush greenery and lounge chairs with umbrellas.

Pool
Free WiFi
Air conditioning
Outdoor Space

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle on request for a surcharge
Free secured, uncovered self parking on site

Food and drink

Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: USD 8 to 15 for adults and USD 8 to 15 for children
A bar/lounge
A restaurant

Things to do

Bicycle rentals
Bicycle storage
Library
Outdoor pool

Family friendly

Outdoor pool

Conveniences

ATM
Luggage storage
Safe at front desk

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance

Outdoors

Garden
Pool loungers

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Wheelchair-accessible path of travel

3 buildings
3 floors
Built in 2014
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided

Bathroom

Designer toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Air conditioning
Safe
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open Monday - Sunday (7:30 AM - 9:00 PM)

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for cooked-to-order breakfast: approximately USD 8 to 15 for adults, and USD 8 to 15 for children
Airport shuttle fee: USD 130 per room (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM—-anytime
Check-out: noon
Minimum check-in age: 18

For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

Property Registration Number 9075846

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

Pool access available from 9:00 AM to 10:00 PM.
There are no elevators.
No rollaway or extra beds are available.

Property is also known as

Xscape Tulum Hotel

Xscape Tulum

Xscape Tulum Hotel

Xscape Tulum Tulum

Xscape Tulum Hotel Tulum

Frequently asked questions

Is free cancellation available at Xscape Tulum?

Xscape Tulum offers free cancellation on some room rates. For additional details, review the cancellation policy on our site.

What's there to see near Xscape Tulum?

This hotel is situated in Tulum City Center within a short 11-minute walk of Dos Aguas Park. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

Will I be able to park at Xscape Tulum?

Yes, secured self parking is offered for free at the hotel. Bicycle parking is also available for guests.

Does Xscape Tulum include a casino?

No, Xscape Tulum doesn't have a casino.

Is there an indoor pool at Xscape Tulum?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 10:00 PM.

Is Xscape Tulum a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at Xscape Tulum?

Yes, some guestrooms at this hotel feature private spa tubs.

Does Xscape Tulum feature a restaurant that includes a breakfast menu?

Yes, Xscape Tulum serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Does Xscape Tulum allow pets to stay for free?

No, pets aren't allowed at Xscape Tulum.

Are there connecting rooms at Xscape Tulum?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Xscape Tulum?

The closest major airport to Xscape Tulum is Tulum Intl. Airport (TQO), which is 24.5 mi away (43 minutes by car).

Can I book a room with a balcony at Xscape Tulum?

Yes, some guestrooms at this hotel offer either a furnished balcony or a terrace where guests can enjoy garden or pool views.

Xscape Tulum Reviews

8.8

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

kateryna

Apr 27, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 1 night in Apr 2025

4/10 Poor

Yug

Traveled with group, Traveled with partner

Apr 20, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

It was worse. Very dirty property. Dust all around on the floor,your feet will turn black with dust. The Bathroom was even worst. Dirty & the toilet bowl filthy. They had some strange pee coloured liquid in the flush. Bad showers too. Dirty sink as well. Avoid this hotel at all cost. Look for other options. They even breached privacy by coming inside the room for room service although we mentioned we don't want service as the luggage was spread out & open. Overall poor experience. They don't seem to care, the manager looked inexperienced & did not do anything about the complaints.

Stayed 2 nights in Apr 2025

10/10 Excellent

Aneesa

Mar 31, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful gardens and relaxing vibe

Stayed 4 nights in Mar 2025

10/10 Excellent

Bethany

Mar 22, 2025

Stayed 1 night in Mar 2025

8/10 Good

Ana

Feb 25, 2025

Liked: Staff & service, property conditions & facilities

Disliked: Cleanliness

Stayed 1 night in Feb 2025

2/10 Terrible

R Lalit

Feb 24, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

This hotel was super pathetic! Cockroaches and insects inside the room, bathroom is dirty and there is no view from balcony as there are lot of overgrown plants! The wifi was broken for first 2 days i arrived, dont come here if you dont wanna ruin your tulum holidays! Only the receptionist was helpfull

Stayed 3 nights in Feb 2025

10/10 Excellent

Sruthi

Jan 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Dec 2024

4/10 Poor

Henry, Grizzly Flats

Jan 8, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Outdated, no TV and interior not safe. I had requested first floor, I received a confirmation but ended on the 3rd floor with stairs!

Stayed 1 night in Jan 2025

4/10 Poor

Brittany

Traveled with partner

Jan 6, 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

I booked the “luxury room” with the jetted tub for 5 nights. Before I even checked in I tried to cancel one night and they wouldn’t allow it. The street that the hotel on is pretty sketchy, but once you come into the gated areas it’s super nice! Lots of plants and a pool. The restaurant was really good. The jetted tub in the room was huge and there was not enough hot or even warm water to fill it, so we paid an extra $500 for NOTHING. It also had a super stink smell. The bathroom door was messed up, the shower didn’t have anything to block the water from going everywhere. It wasn’t the cleanest, and the bedding smelt bad like wet cloth that wasn’t dried properly. We asked them to change it and it still smelt bad. It was super loud 2/4 nights we were there. I would not recommend staying at this hotel for your entire trip, unless you want to feel like you’re roughing it. It’s not as good as the listings make it out to be and not worth the price.

Stayed 5 nights in Dec 2024

6/10 Okay

Svetlana

Jan 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Mixed feelings about this one. Smelly room, breakfast wasn’t good, loud at night. Location is good if you want to be in town

Stayed 4 nights in Dec 2024

10/10 Excellent

Marika, Houston

Traveled with partner

Dec 28, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Walking distance to Tulum Centro. 7 eleven, very cute cafe and many dining nearby. Very friendly receptionist.

Stayed 4 nights in Dec 2024

8/10 Good

Aditya, Knoxville

Traveled with partner

Dec 26, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 6 nights in Dec 2024

10/10 Excellent

Sergio Alejandro

Dec 12, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Dec 2024

4/10 Poor

Michelle, Troutdale

Traveled with family

Dec 12, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The fridge was unplugged when i got in the room, the key to unlock thr door was sticking. The drapes are hung with actual zip ties. There is no tv in the rooms, the "hot tub" is flithy and outside the door to the room where anyone can walk by. The pillows have weird black spots on them. The sheets are not clean, or something is stuck on, like glue had been dumped. There is the most annoying wicker headboard full of dust and cobwebs, and is annoyingly loud if you move the slightly bit.do not recommend.

Stayed 1 night in Dec 2024

8/10 Good

Elizabeth

Traveled with partner

Dec 11, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff very friendly. Place very clean. Quiet and relaxing atmosphere. Restaurants have great food.

2/10 Terrible

krista

Dec 9, 2024

I am stranded in Toronto. Could not make it into Tulum today. I sent a message to the property and they didn’t even bother to respond. So I guess my reservation meant nothing to them, they are happy to keep the money while I am stuck missing out on my vacation.

Stayed 1 night in Dec 2024

10/10 Excellent

Bruce

Nov 17, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing, “artistic vibe.”

This is a small, quiet hotel with a bit of an artistic, primitive vibe. Very kind staff. Relaxing. Spacious room with very comfortable king size bed. Great swimming pool & pretty outdoor area.

Stayed 7 nights in Nov 2024

6/10 Okay

William Russell

Traveled with group

Oct 2, 2024

Liked: Staff & service, amenities, property conditions & facilities

We were booked for four days, we left after three. One day we returned after exploring to find the housekeeper took all our loose pesos, assuming it was theirs? The bathroom window could not be locked, which made us feel unsafe. When it rained, the water built up by our door and came into the room. The third night, a family checked into the room next to us with loud children, and a baby who screamed like a car alarm. The noise continued the next morning, and we wanted to escape! The front desk ignored our dissatisfaction and complaints and charged us for the next day anyway.

Stayed 4 nights in Sep 2024

10/10 Excellent

Edwin

Jul 19, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property, matched the Tulum vibe we all imagine. Area surrounding is very local, but it is conveniently located to the center of town. Staff was exceptional!

Stayed 1 night in Jul 2024

8/10 Good

randy

Traveled with family

Jul 6, 2024

Liked: Amenities

Buen lugar

Stayed 1 night in Jul 2024

10/10 Excellent

Edgar

May 10, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2024

4/10 Poor

Nitish

Traveled with partner

May 5, 2024

Disliked: Property conditions & facilities

They gave 600ml of drinking water per day for 2 people. How is that even sensible? I had to request them to give additional water bottle, they still gave only 600ml more. I had to buy my own water. I even had to carry my luggage upstairs myself. There is no staff to carry it neither an elevator.

Stayed 1 night in May 2024

8/10 Good

Lora

Traveled with group

May 2, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful oasis

Beautiful place! It was an awesome oasis in the city. Absolutely loved it and would stay there again.

Stayed 1 night in Apr 2024

10/10 Excellent

Tamika

Traveled with group

Apr 21, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

This was an amazing stay! We enjoyed the porch area and mini fridge. The fridge was stocked with a great lager. Simple, clean, beautiful. A weekend was not long enough!

Stayed 2 nights in Apr 2024