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Xkeban Tulum

3.0 star property
VIP Access

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Photo gallery for Xkeban Tulum

A person relaxing on a floating chair by a small pool surrounded by natural decor.
A bar area with hanging wicker lamps, a stone wall, and a view of the ocean at dusk.
A bedroom with a large bed, a ceiling fan, a woven wall, and a view of greenery outside.
Private Deck & Tub Suite | Terrace/patio
Hallway

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Mz 923 Privada Lt 002 6, La Veleta, Tulum, QROO, 77760
  • Place, Holistika Art Walk
    ‪6 min walk‬
  • Place, Hospital de Tulum
    ‪3 min drive‬
  • Place, Tulum Beach
    ‪12 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪61 min drive‬
VIP Access
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Design Room

Design Room | View from room

Design Room

10.0 out of 10
Exceptional
(2 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Design Crystal Suite

Design Crystal Suite | Hypo-allergenic bedding available, minibar, soundproofing, WiFi (free)

Design Crystal Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Private Deck & Tub Suite

Private Deck & Tub Suite | Hypo-allergenic bedding available, minibar, soundproofing, WiFi (free)

Private Deck & Tub Suite

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Design Studio with Kitchenette

A room with a ceiling fan, a sofa, a table with decorative items, and a view of greenery outside.

Design Studio with Kitchenette

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Design Duplex Suite

A bedroom with a large bed, a view of the outside, and a balcony.

Design Duplex Suite

10.0 out of 10
Exceptional
(1 review)
  • 602 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Room design

A bed with a quilted duvet, a wall-mounted leaf-patterned decor, and a ceiling fan.

Room design

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Double Room Signature

A bedroom with a bed, ceiling fan, and large windows.

Double Room Signature

  • 419 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Double Room Design

A bedroom with a large bed, a ceiling fan, an air conditioning unit, and a woven wall hanging.

Double Room Design

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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Exterior

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About the neighborhood

Tulum

Located in La Veleta within a short walk of Holistika Art Walk, Xkeban Tulum is within 2 miles (3 km) of Hospital de Tulum. This 19-room, 3-star hotel welcomes guests with 2 outdoor pools, 2 restaurants, and free in-room WiFi.

What's nearby

  • Holistika Art Walk - 6 min walk - 0.4 miles
  • Hospital de Tulum - 3 min drive - 1.4 miles
  • Tulum Beach - 12 min drive - 4.4 miles
  • Playa Paraiso - 13 min drive - 5.1 miles
  • Tulum Mayan Ruins - 14 min drive - 5.1 miles

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive

Restaurants

  • ‪Vaivén - ‬11 min walk
  • ‪El Aguajito Marisqueria - ‬14 min walk
  • ‪Pepe The Best Taco! - ‬10 min walk
  • ‪Nüüd Cafe - ‬9 min walk
  • ‪Italdo Pasteleria - ‬14 min walk

About this property

Xkeban Tulum

2 outdoor pools, a rooftop terrace, and free WiFi in public areas are featured at Xkeban Tulum. You can take advantage of free parking if you drive. Front-desk staff can assist with securing valuables and concierge services. This hotel also has coffee/tea in a common area.
Guests can expect to find free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Balconies or patios, stovetops, and minibars are also available.
2 outdoor swimming pools are on site.

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  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 492 reviews
$86 nightly
The price is $111
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 1:00 PM for a fee: USD 10 to 30 for adults and USD 10 to 30 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Stovetop

More

  • Air conditioning
  • Individual decor
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 30 for adults, and USD 10 to 30 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-7:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

XKEBAN
Xkeban Tulum Hotel
Xkeban Tulum Tulum
Xkeban Tulum Hotel Tulum

Frequently asked questions

Are free cancellation options available at Xkeban Tulum?

Xkeban Tulum offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.

What's there to do around Xkeban Tulum?

This hotel is situated in La Veleta within a short 9-minute walk of Holistika Art Walk. You'll also find Tulum Beach and Tulum Mayan Ruins within a short drive.

Is there parking available at Xkeban Tulum?

Yes, self parking is offered for free at the hotel.

Does Xkeban Tulum have a casino?

No, Xkeban Tulum doesn't have a casino.

Is there an indoor pool at Xkeban Tulum?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

Is Xkeban Tulum good for couples?

There are plenty of amenities for couples at this hotel, including 2 restaurants, 2 outdoor pools, and a bar/lounge.

Are there hot tubs at Xkeban Tulum?

No, this hotel doesn't have a spa tub.

Does Xkeban Tulum feature a restaurant that includes a breakfast menu?

Yes, Xkeban Tulum has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Does Xkeban Tulum allow pets to stay for free?

No, pets aren't allowed at Xkeban Tulum though service animals are welcome.

Are there connecting rooms at Xkeban Tulum?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Xkeban Tulum?

The closest major airport to Xkeban Tulum is Tulum Intl. Airport (TQO), which is 24.5 mi away (43 minutes by car).

Are there rooms with balconies at Xkeban Tulum?

Yes, every guestroom at Xkeban Tulum comes with a balcony/patio.

Xkeban Tulum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 40 out of 66 reviews
Rating 8 - Good. 11 out of 66 reviews
Rating 6 - Okay. 7 out of 66 reviews
Rating 4 - Poor. 7 out of 66 reviews
Rating 2 - Terrible. 1 out of 66 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Grace

Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful and relaxing. The atmosphere was fun and the food was delicious. Great hospitality and service.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Austin

Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel…. Staff was super helpful and welcoming made me feel at home!!! From Jose at check in to Daniel at the desk for anything I needed! Overall the stay was amazing! Tommy at the restaurant was also a great server and host along with Daniel to.. Overall the stay was the best and highly recommend to anyone coming to Tulum for the first time!!! I plan on being back again!
Stayed 5 nights in Jan 2026
Verified

6/10 Okay

Amanda

Liked: Staff & service, amenities
Disliked: Cleanliness
Out over all stay was good.. the only thing i got to say is that we got bit up alot in bed, due to ants crawling everywhere. Also i was so excited to use the balcony hot tub but it was really dirty like super dirty & it had an awful smell coming out of it. Other than that the stay was good, the neighborhood we adored & the people around was super nice & friendly. The scenery was so beautiful!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Aldo Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, excellent food Really nice place
Stayed 4 nights in Aug 2023
Verified

10/10 Excellent

Joran

Liked: Cleanliness, staff & service, amenities
Nice vibes, great people. Really liked the room!
Stayed 6 nights in Jan 2025
Verified

10/10 Excellent

Dene

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel. My husband and I really enjoyed the naturalistic atmosphere of the hotel. No televisions was great. Patio was wonderful with tub, hammock and a swivel chair. Mosquitoes are relentless bring your repellent or you’ll get eaten alive. Great experience, staff was super helpful and friendly. I definitely recommend and would definitely return with my arsenal of mosquitoe repellent of course.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is beautiful and relaxing. The staff were wonderful, friendly, and pleasant. I definitely would go back to stay again.
Stayed 3 nights in Nov 2022
Verified

8/10 Good

Gabryell

Liked: Cleanliness, property conditions & facilities
Staff was great and helpful all around! The rooftop party or DJ was not the best experience but it was over by 11p the noise and the choice of music is not the best. The water was an issue I requested to be moved because i thought it may just be my room because everyday there was a delay in me showering or even brushing my teeth! I’m not exaggerating it was every single day. The food was delicious and the overall aesthetic was pleasing.
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Must go!

So amazing, the staff were so friendly and very welcoming since the moment we arrived. The room was very clean and I loved all every aspect of the space was decorated and Tulum inspired. Will come back to this resort again for the value and comfortability. Bed was comfortable, shower was hot and a cute cafe very close by for food. Overall very niche hotel from the all inclusive resort vibe it’s different but awesome!
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Maria G Aldape

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing people. Everyone was super friendly and helpful I loved my stay at this property Definitely coming back and recommending it to all my friends
Stayed 4 nights in Sep 2022
Verified

10/10 Excellent

ALAIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From our one month travel it was our best favorite place for our budget the staff is amazing nice kind not superficial the room is amazing nice bed nice smell the bathroom the decoration the roof view swimming pool bar and sunset on the jungle really good enough near tulum center but not to far to be rest quiet ...5 stars for us
Stayed 1 night in Oct 2022
Verified

6/10 Okay

Wayne

Liked: Cleanliness, amenities, property conditions & facilities
The small boutique hotel has a great feel to it and I love the little touches here and there that point to its ethos. The room was beautiful, though small - the balcony with hot tub was def needed. That said, there was a lot of building noise and it went on for hours on my second day and started at 8am the next day (the day I checked out). The rooms aren’t sound insulated at all and so you could also hear people outside as if they were in the same room. Receptionists (guy from Argentina and a lady) were very kind and helpful. But the noise was too much.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Yannie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience staying at Xkeban as a solo traveler. I want to be honest that it’s super loud over the weekends*** because they have a rooftop disco. I didn’t mind because I think it can be fun and convenient for people that like it. Obviously I came in low seasonality so there wasn’t a lot of people. I still enjoyed my stay and the rooms were clean and cozy. The staff is attentive making sure I’m having a good stay. The only issue for me was the location because it was far from the city center but if you rent a moto/bike/car this shouldn’t be an issue. They also have a free bike available!! I loved going through town with it.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Merilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel experience was amazing! Is very clean, organized and the staff each one of them is very welcoming since day one! They did everything to surprise me on my birthday with balloons, drinks and even singing! You guys rock! Thank you!
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Jenae Armani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was amazing!!! The property is beautiful with amazing decor for pictures. The staff and lady at the front desk was so helpful and made sure we were set with a scooter rental and local things to do. I highly recommend renting the scooter because the hotel is about 10 mins from the Tulum strip with food, clubs, and shops to enjoy. Overall 9/10 the only complaint was the area is still being developed so there is construction going on.
Verified

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
I just love it . Very clean and adorable. Staff very friendly. The locatin is not the best but not the worst. I definitely will come back. Breakfast included was delicious.
Stayed 4 nights in Jan 2023
Verified

10/10 Excellent

Kari Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic boutique hotel located just outside of downtown Tulum (very jungle feel). About 15 min drive to Tulum Beach area. Adults only location with a fun rooftop bar/DJ! Rooftop pool (we never used this, but it was pretty). The in-room bar was always stocked with beer, wine, waters, juice, and snacks for purchase. Pay the extra to stay in a room with the furnished patio/balcony!! BEAUTIFUL! The tub on the balcony was amazing. The staff are super friendly, but you will need to use some translator apps while there if you do not speak Spanish. The front desk set up taxi rides, gave recommendations for restaurants, etc. The food was fine, but we did not eat there often. The location was perfect for us as we wanted to explore Tulum/LaValetta and we did! Rent an ATV on your first day and you won't regret it. We did a lot of walking the 1st two days...Taxi rides are EXPENSIVE. This hotel was with 10-15 minutes of several Cenotes/Parks easily accessable by ATV. Negatives: No elevator. We chose a room on the 4th floor, but we needed the exercise! (It was worth it for the views of the sunrise/sunset!) The room (while on the smaller size) had everything we needed including a very comfortable bed and was well decorated. The shower was amazing! This experience taught us that staying in boutique hotels in Tulum is WAY better than an all-inclusive experience if you want to get a feel for the real local hangouts, community, and the real Tulum vibe! Less expensive too!
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place is beautiful, but it’s on a road that still is being built. like once everything is done, it’ll all be beautiful, but expect to be on a dirt road with tons of pot holes, but with that being said it’s worth it! the staff is fantastic, place is beautiful inside, really clean, and just an overall pleasant experience!
Stayed 4 nights in Nov 2022
Verified

8/10 Good

Xavier

Liked: Property conditions & facilities
Disliked: Staff & service
Fix the roads
Stayed 4 nights in Dec 2024
Verified

4/10 Poor

lidia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
To loud on weekends could not sleep
Stayed 2 nights in Nov 2023
Verified

8/10 Good

Junissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

The staff was amazing! Super nice friendly and helpful. The construction noise made it hard to sleep in the mornings but they gave us complementary drinks to make up for it because it’s really not their fault. They went above and beyond with the decor and hospitality. Highly recommended. The roof top sunsets were beautiful. There’s no tvs lol I thought that was funny lol but very nice hotel
Stayed 3 nights in Feb 2025
Verified

4/10 Poor

Jose

Disliked: Staff & service, property conditions & facilities
No hot water the first night. No towels left in room second night and nobody on property left to help after 11pm. Rooftop bar tender was sleeping by the pool instead of tending bar. Room had a terrible stench masked by a diffuser. Construction ongoing and entrance unpaved. And at checkout, they tried to charge us for drinks when we never went to the bar.
Stayed 2 nights in Nov 2022
Verified

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities
we checked in and were escorted to the room by a hotel employee. When the employee opened the door, he immediately realized the room had not been cleaned. We were surprised, but offered to go out and get food to give them time to clean the room. Only after we made that offer were we told that the cleaning crew had already left for the day, and the room could not be prepared. The only alternative the hotel could offer was a different room that did not include the private hot tub and was located on the fourth floor, with no elevator. This was not acceptable to us, as it did not match what we had reserved and paid for. We asked to cancel the reservation, but were told that since the booking was made through Expedia, the hotel could not cancel or issue a refund directly.
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

Peter

Disliked: Amenities
My husband and I checked into this hotel. We were charged additional $197 towards the room i already paid as my package. When i asked, only thing i was told was for the room. This is not a resort facility and felt like resort fees. Resort fees are not this expensive. The small dining room and bar area is closed everyday at 3pm. It is only open till 10:30 for food on Friday to Sunday on the rooftop with techno music that is blasting throughout the hotel. There is a pool next to the dining area and rooftop. It is a pool but not a swimming pool, it's more of soak yourself and hang out pool. The employees are nice but service is inconsistent. We had barely no hot water or water pressure in the shower but the sink had plenty of hot water. There is no place to hang your clothes, no phones, no tv and wifi is dead slow. We didn't even get our rooms clean for four days, the day before we left. If you're looking for a hotel that has the amenities, close to wherever you want to go without paying for taxi, this is not the hotel. This is not an adult hotel like they advertised. I would not recommend. Taxis are expensive.
Stayed 4 nights in Oct 2025