Motto by Hilton Tulum

4.5 star property
Luxury Tulum hotel connected to a shopping center, steps from Hunab Lifestyle Center

Choose dates to view prices

Photo gallery for Motto by Hilton Tulum

Aerial view
Terrace/patio
Bathroom shower
2 outdoor pools, free cabanas, pool umbrellas
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Bar
  • Breakfast available

Explore the area

Map
Avenida Coba Sur entre Calle S/N, Manzana 006 Lote 001 Colonia Centro, Tulum, QROO, 77760
  • Las Palmas Public Beach
    ‪5 min drive‬
  • Playa Paraiso
    ‪7 min drive‬
  • Tulum Mayan Ruins
    ‪7 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪51 min drive‬

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Room options

1 Queen, Mobility/Hearing Accessible 3X3 Shower

10.0 out of 10
Exceptional
(1 review)
  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

Bunk beds - 1 Twin bed over 1 Queen bed

  • 162 sq ft
  • Sleeps 3
  • 1 Twin Bunk Bed and 1 Queen Bed

Flex Room, 1 Queen Wall Bed, Rooftop Level

8.0 out of 10
Very good
(1 review)
  • 162 sq ft
  • Sleeps 2
  • 1 Queen Bed

1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW

  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

Junior Suite (1 Queen bed)

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • Sleeps 3
  • 2 Queen Beds

Flex Room with 1 Queen Wall Bed

  • 162 sq ft
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed

8.6 out of 10
Excellent
(7 reviews)
  • 162 sq ft
  • Sleeps 2
  • 1 Queen Bed

Bunk beds - 1 Twin over 1 Queen, Rooftop Level

  • 162 sq ft
  • Sleeps 3
  • 1 Twin Bunk Bed and 1 Queen Bed

1 Queen bed Rooftop Level

8.6 out of 10
Excellent
(7 reviews)
  • 162 sq ft
  • Sleeps 2
  • 1 Queen Bed

Family Suite, 2 Bedrooms (2 Queen beds 1 Twin bed)

  • 323 sq ft
  • Sleeps 4
  • 1 Twin Bunk Bed and 1 Queen Bed

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About the neighborhood

Tulum

Located in Zama, Motto by Hilton Tulum is next to popular attractions like Hunab Lifestyle Center and Jaguar Park. This 115-room, 4.5-star hotel welcomes guests with 2 outdoor pools, 4 restaurants, and free in-room WiFi. It's connected to a shopping center in central Tulum and also close to Tulum Mayan Ruins and Las Palmas Public Beach.

What's nearby

  • Tulum National Park - 3 min walk - 0.2 miles
  • Gran Cenote - 5 min drive - 3.6 miles
  • Las Palmas Public Beach - 5 min drive - 2.7 miles
  • Playa Paraiso - 7 min drive - 3.1 miles
  • Tulum Mayan Ruins - 7 min drive - 2.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 91 min drive

Restaurants

  • ‪Rossina Cafe - ‬15 min walk
  • ‪Boston’s Tulum - ‬11 min walk
  • ‪Carl's Jr. - ‬2 min walk
  • ‪Pescaderia Estrada - ‬18 min walk
  • ‪Azul Cafe - ‬13 min walk

About this property

Motto by Hilton Tulum

Luxury Tulum hotel connected to a shopping center, steps from Hunab Lifestyle Center
Guests staying at Motto by Hilton Tulum enjoy access to 2 outdoor pools, a gym, and a rooftop terrace. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include free WiFi in public areas, coffee/tea in a common area, and a microwave in a common area.
55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer rainfall showers and hair dryers. Laptop-compatible safes, phones, and desks are other standard amenities.
2 outdoor swimming pools are on site along with a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, body treatments, and manicures and pedicures.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: USD 20 to 30 for adults and USD 20 to 30 for children
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Alma Verde
  • Bistro Coba
  • Campanella
  • Hunab Rooftop
  • Jungle Bar

Things to do

  • 2 outdoor pools
  • Art gallery
  • Designer stores
  • Fitness classes
  • Free bicycle rentals
  • Gym
  • Outdoor pool (guest access)
  • Shopping mall
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Free pool cabanas
  • Garden
  • In a nature reserve
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in public areas
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 2022
  • Communal living room
  • Local artist showcase
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 55 per pet, per day, plus a deposit of USD 300 per stay
  • Dogs only
  • 2 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: USD 23.20 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 30 for adults, and USD 20 to 30 for children
  • Pet deposit: USD 300 per stay
  • Pet fee: USD 55 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Motto By Tulum Mexico
Motto by Hilton Tulum Hotel
Motto by Hilton Tulum Tulum
Motto by Hilton Tulum Hotel Tulum

Frequently asked questions

Are free cancellation options available at Motto by Hilton Tulum?

Motto by Hilton Tulum offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Motto by Hilton Tulum?

As of Jun 27, 2025, prices found for a 1-night stay for 2 adults at Motto by Hilton Tulum on Jul 11, 2025 start from $52.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Motto by Hilton Tulum?

This hotel is situated in Zama, just steps from Tulum National Park and Hunab Lifestyle Center, and within a short walk of Jaguar Park. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

Is parking available on site at Motto by Hilton Tulum?

Yes, secured self parking is offered for free at the hotel. Accessible parking and bicycle parking are also available.

Is there a spa at Motto by Hilton Tulum?

Spa services at the hotel include deep-tissue massages, body treatments, and mani/pedis.

Does Motto by Hilton Tulum have a casino on the premises?

No, Motto by Hilton Tulum doesn't have a casino.

Will I find an indoor pool at Motto by Hilton Tulum?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What do couples enjoy most about Motto by Hilton Tulum?

There are plenty of amenities for couples at this hotel, including 2 outdoor pools, a poolside bar, and a poolside restaurant.

Does Motto by Hilton Tulum have a hot tub?

No, this hotel doesn't have a spa tub.

Does Motto by Hilton Tulum have a restaurant that serves breakfast?

Yes, Motto by Hilton Tulum has 4 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Motto by Hilton Tulum allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Motto by Hilton Tulum for a fee of USD 55 per pet, per day. The property also provides food and water bowls. A deposit of USD 300 per stay is collected.

Does Motto by Hilton Tulum have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Motto by Hilton Tulum?

The closest major airport to Motto by Hilton Tulum is Tulum Intl. Airport (TQO), which is 26.3 mi away (50 minutes by car).

Can I book a room with a balcony at Motto by Hilton Tulum?

No, there aren't any guestrooms with balconies at Motto by Hilton Tulum.

Motto by Hilton Tulum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 156 out of 264 reviews
Rating 8 - Good. 60 out of 264 reviews
Rating 6 - Okay. 18 out of 264 reviews
Rating 4 - Poor. 13 out of 264 reviews
Rating 2 - Terrible. 17 out of 264 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ulavia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a PERFECT place to stay when in Tulum. Very affordable. Staff was amazing. It’s close to the beach and downtown Tulum!! 10/10
Stayed 2 nights in Mar 2025

2/10 Terrible

Huberto

Disliked: Cleanliness, staff & service, property conditions & facilities
No lo recomiendo
Stayed 1 night in Mar 2025

8/10 Good

Electro

Stayed 5 nights in Mar 2025

10/10 Excellent

Zlatka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Londa

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay again.
Stayed 3 nights in Mar 2025

10/10 Excellent

JeanPierre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Yadira

Stayed 2 nights in Dec 2024

8/10 Good

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Feb 2025

10/10 Excellent

Cecilia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very friendly. The hotel has a beautiful terrace with a nice bar.
Stayed 2 nights in Mar 2025

10/10 Excellent

Freeda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazingly helpful. Property and restaurants were great! Great location to walk through the city! Pools were beautifully looking over the rainforest
Stayed 6 nights in Feb 2025

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I would a rate this place as excellent but the ac could not keep up to temp hot and sweating like never before at night sleeping. Had to pay extra to have sheets changed every night.
Stayed 4 nights in Feb 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Feb 2025

10/10 Excellent

rose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Except maybe the room bed was against the wall and only queen size
Stayed 3 nights in Feb 2025

10/10 Excellent

Dima

Stayed 3 nights in Feb 2025

10/10 Excellent

Heaven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay!
Stayed 3 nights in Feb 2025

10/10 Excellent

Azeria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Scott Andrew

Liked: Amenities
Great area amazing staff
Stayed 5 nights in Jan 2025

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities

Budget friendly hotel

The pros: helpful front desk staff, good drinks at the rooftop bar, rooftop pool is pretty and has plenty of daybeds with umbrellas, easy to get a taxi outside, walking distance to restaurants & bars, 5-10 minute drive to beach resort area (granted it’s still going to cost you upwards of 400 pesos in a taxi). Cons: lower levels on odd room numbers overlook a bar that plays music until past midnight, which is tough for light sleepers. Food is overpriced, especially breakfast. $20/day resort fee ($10 is a credit to restaurant). Rooms are tiny, like NYC sized. AC inconsistent - first room worked perfectly and second room wouldn’t go below 75 degrees. Bed is firmer than other Hilton properties I’ve stayed at. The beach clubs they partner with (Bagatelle and Mia) still charge a fee.
Pool
Stayed 3 nights in Feb 2025

10/10 Excellent

Justin Michael Anthony

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was pleasing
Stayed 2 nights in Feb 2025

4/10 Poor

Adham

Disliked: Cleanliness, property conditions & facilities
Very noisy place with music at midnight, food with extreme poor quality
Stayed 1 night in Feb 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down one of the best hotel experiences I've had. Location was great, hotel was great with lots of amenities nearby and most of all the staff were fantastic. Really helpful, knowledgeable and friendly at all times. If visiting Tulum again I'd definitely go back!
Stayed 4 nights in Jan 2025

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Isabelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location
Stayed 4 nights in Jan 2025

10/10 Excellent

Mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were helpful and nice.
Stayed 6 nights in Jan 2025

6/10 Okay

Martina

Stayed 7 nights in Jan 2025