I've stayed to many VRBO type properties over the past years, and I must say that this was my worst experience, thus far!! I am a senior citizen and retired Gov't employee who has done a substantial amount of personal and business travel, and this is the first time that I've ever submitted a negative review for anywhere I've lodged.
First off, when searching for places to stay, I always look to see if there are stairs. I have severe knee issues, and as such, I have a very hard time navigating stairs. In the listing for this property, the host doesn't disclose (in the 31 photos or written description) that there are stairs (19 steps to be precise). There is a sitting room downstairs with no bath or bedroom, so I had to climb the stairs. We only found out there were stairs when we were allowed access to the property. I feel totally deceived because by the time we realized there were stairs it was too late to cancel, and we had no place else to go.
Secondly, when I reserved and paid for the property. I received an email from the host stating that the check-in time was at 4:00 pm, and that he would provide the access code by 3:00 pm on the day of arrival. I heard nothing from the host until 4:44 pm on the day of our arrival. He didn't apologize or offer any explanation in his email containing the code. The lengthy email was a list of rules that included, "No Shoes Inside Home", I've had 2 surgeries on my feet and I can't walk bare feet. .