We've stayed in many VRBOs and this stay and unit was not up to par. Upon checking in at 8pm we realized that there were no sheets for the sofa bed which we needed to use and I coudldn't find the hairdryer (later found, obscured). I called Vacasa and was on hold for 25 minutes (holiday weekend apparently). No one was available to bring us sheets until the next morning according to customer service. We came back from skiing at 3pm and still no sheets. Called customer service again and Benjamin, the area manager, brought us sheets within the hour. Benjamin was very nice and very apologetic. But the fact that I had to call twice and was on hold for many minutes, put a bad taste in our mouth. There is a sign in the unit asking guests to start a load of sheets when we leave - no laundry detergent was supplied for this. There is a pool and hottub very near to the unit - literally steps away - which was perfect. But the key to the lock supplied in the unit DIDNT WORK! At that point I couldn't stomach another phone call.
The unit itself has been updated, but the phrase that came to mind is "lipstick on a pig". There are scrapes on the walls, paint drips on a bathroom door, horrendous caulking job in both bathrooms, the TV in the master bedroom has entirely different channels than the living room, and the description of the master shower as "sparkling" is a big stretch. It is a stand up shower that is maybe 3 feet square. We didn't use it, it was so small. None of these aspects of the unit are the fault of the local management, but Vacasa overall. Sadly, all but 1 experience we've had with corporate owned VRBO units has been terrible. Lastly, the cost per night in no was reflected the value of the unit or amenities.