Our family of 10 planned this trip in March, reserving 5 rooms. Check-in was not accomplished though we arrived at 4.
The bar area, to wait for our phone call, and told they were out of some of the food; drinks and appetizers were ordered.
At 5 p.m. I went to the front desk to inquire --- 2 rooms were ready, 3 were promised in 20 minutes, then "in a little while".
An hour later had to get to the game. No shower, no clean up time at all. We still had our luggage and we put it all in one of the 2/5 rooms.
Elijah helped us get the remainder of the rooms at 9 p.m.. Everything seemed so unorganized. From check-in to eating in the restaurant. It seemed like all the servers were new hires, which is fine, but not enough training for the crowd there for the Cubs/Cardinals. After all these years it should smooth as silk.
Eight of the ten of us decided to go elsewhere to eat after the game. My husband and I went to the bar. First there was a big, loud angry discussion that someone had not been able to get his room, although previously paid for.
Then within the bar, a couple got into a loud foul language argument that went on for 20 minutes until the head bartender asked them to leave. Finally.
Overall, the hotel itself was very nice; The staff, while being friendly didn't seem to know their job. The rooms were great. Now I will see what my statement says.