6/10 Aceptable
Yvonne P.
29 abr. 2025
Le gustó: Limpieza
Beautiful Home & Location - Lack of Outdoor Pool Seating (only 1 chair) & Non-working BBQ Grill
This home and the location are absolutely beautiful! Porter Property Mgmt was very helpful prior to the trip in providing recommendations for things to do and answering questions. Very responsive. However, when we arrived there was a leaking kitchen faucet and burnt out light bulbs, also several doors were very difficult to lock despite the instructions on how to lock them. Porter did send someone out to replace the faucet and address those issues. The biggest issue/burden was having an outdoor pool that we paid extra to heat but having literally only 1 lounger and nothing else for seating. We did see several broken loungers stacked behind the house but they never bothered to replace them. With a party of 8 staying at the house, this was EXTREMELY disappointing! We asked for them to bring loungers / chairs and they asked us how many and replied that they would bring 8-10. Someone showed up a couple days later with only 4 chairs and no loungers, and that person told us they were asked to purchase only 4 from Walmart. Porter was responsive in their communications but didn’t follow through as promised. We also could not get the outdoor BBQ grill to work as per the directions that were provided. We could smell the gas but starter wouldn’t work so we had to buy a tabletop grill/propane to use to cook our food. Overall…it was a beautiful home but lacking attention to make sure everything worked properly and that amenities were present to accommodate all guests.
Yvonne P.
Se hospedó 7 noches en abril de 2025