Calakmul Biosphere Reserve Vacation Packages

This place was so comfy and cozy, the bed was so comfortable and the spa in the room was amazing. We loved it and will definitely stay here again.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

For as much as we spent for this “luxury” hotel, we were sorely disappointed. The rug in our room was coming apart. The pillows were flat. The shower was disgusting. The toilet barely flushed and continually ran. We notified maintenance, but nothing was done. When working with the concierge to book a nice car for our anniversary dinner and broadway show, the person laughed at our last name (Butts) and was really rude to us. The driver, however, was so nice and sweet. The only good experience we had with the hotel. The keys to our room stopped working twice! The view from the room of the cathedral was nice. The only two things from this hotel was how sweet the driver was and the view from our room. Everything else was extremely disappointing and totally not worth the money. We will never stay here again.

Everything was great