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Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

4.5 star property
Luxury property on the beach, with 2 outdoor pools

Choose dates to view prices

Photo gallery for Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

Exterior
ENCLAVE PRESIDENTIALSTE 1KG- LG WALKOUT TERR | View from room
Lobby
2 outdoor pools, pool umbrellas, sun loungers
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Barra de Navidad Km 4.5, Puerto Vallarta, JAL, 48390
  • Place, Punta Negra Beach
    ‪12 min walk‬
  • Place, Playa Palmares
    ‪3 min drive‬
  • Place, Conchas Chinas Beach
    ‪3 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Room, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • Partial ocean view
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Premium Room, 1 King Bed

9.6 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Sea View (Roll-In Shower)

1 bedroom, premium bedding, free minibar, in-room safe

Room, 1 King Bed, Partial Sea View (Roll-In Shower)

9.4 out of 10
Exceptional
(6 reviews)
  • Partial sea view
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Premium Room, 1 King Bed

  • Ocean view
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for ENCLAVE OCEAN VW ROOM 1 KING BED W/ JET TUB

1 bedroom, premium bedding, free minibar, in-room safe

ENCLAVE OCEAN VW ROOM 1 KING BED W/ JET TUB

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for ENCLAVE OCEAN FRONT MASTER SUITE - KING BED

ENCLAVE OCEAN FRONT MASTER SUITE - KING BED | 1 bedroom, premium bedding, free minibar, in-room safe

ENCLAVE OCEAN FRONT MASTER SUITE - KING BED

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 1087 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for ENCLAVE OCEANVIEW GOVERNOR STE 1KG W/JET TUB

1 bedroom, premium bedding, free minibar, in-room safe

ENCLAVE OCEANVIEW GOVERNOR STE 1KG W/JET TUB

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 1561 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for ENCLAVE PRESIDENTIALSTE 1KG- LG WALKOUT TERR

ENCLAVE PRESIDENTIALSTE 1KG- LG WALKOUT TERR | Living area | 50-inch LCD TV with cable channels, TV, table tennis

ENCLAVE PRESIDENTIALSTE 1KG- LG WALKOUT TERR

  • Ocean view
  • 2088 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

1 bedroom, premium bedding, free minibar, in-room safe

Room, 2 Queen Beds

7.8 out of 10
Good
(16 reviews)
  • Partial ocean view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds

1 bedroom, premium bedding, free minibar, in-room safe

Premium Room, 2 Queen Beds

7.0 out of 10
Good
(12 reviews)
  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for ENCLAVE OCEAN VIEW - 2 QUEEN BEDS W/ JET TUB

View from room

ENCLAVE OCEAN VIEW - 2 QUEEN BEDS W/ JET TUB

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Bedrooms, Ocean View

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Room, 2 Bedrooms, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1625 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

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About the neighborhood

Puerto Vallarta

Located in South Zone, Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta is adjacent to Bay of Banderas with other popular attractions like Playa de los Muertos within a within a few miles (5 km). This 444-room, 4.5-star property has 2 outdoor pools along with a full-service spa and 7 restaurants.

What's nearby

  • Punta Negra Beach - 12 min walk - 0.7 miles
  • Playa Estaca - 2 min drive - 1.7 miles
  • Playa Palmares - 3 min drive - 1.2 miles
  • Conchas Chinas Beach - 3 min drive - 1.9 miles
  • Lindomar Beach - 3 min drive - 1.9 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 35 min drive

Restaurants

  • ‪The Top Sky Bar - ‬4 min drive
  • ‪Blanca Blue Restaurant & Lounge - ‬2 min drive
  • ‪Vivaz Buffet - ‬2 min drive
  • ‪Blaze Grill - ‬2 min drive
  • ‪The Rooftop at Hotel Mousai - ‬3 min drive

About this property

Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

Luxury property on the beach, with 2 outdoor pools
Guests of Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta have access to a full-service spa, 2 outdoor pools, and karaoke. If you drive, put free valet parking to good use. The 24-hour front desk has staff standing by to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this beach property include a 24-hour gym, a sauna, and free WiFi in public areas.
50-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include free minibar items, balconies, and sitting areas.
2 outdoor swimming pools are on site along with a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Eforea has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cocomar
  • La Luce
  • Maxal
  • Sunan
  • Vela

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Air hockey
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Books
  • Children's club
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Karaoke
  • Kayaking
  • Piano
  • Pilates classes
  • Sauna
  • Table tennis

Family friendly

  • 2 outdoor pools
  • Art supplies
  • Baby toys
  • Babysitting (surcharge)
  • Beach toys
  • Children's books
  • Children's club (surcharge)
  • Children's games
  • Children's toys
  • Free rollaway/extra bed
  • High chair
  • In-room crib
  • Laundry facilities
  • Pool toys
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16,200 square feet of conference space
  • Business center

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar in shower
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 14 floors
  • 3 buildings
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2015
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in after noon
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in after noon

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 15
The front desk is open 24 hours a day. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite parties or group events are strictly prohibited.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • The property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Fiesta Americana Vallarta Adults All inclusive Hotel
Grand Fiesta Americana Adults All inclusive Hotel
Grand Fiesta Americana Vallarta Adults All inclusive
Grand Fiesta Americana Vallarta Adults All inclusive Resort
Grand Fiesta Americana Vallarta Adults Only All inclusive
Fiesta Americana Vallarta Adu
Grand Fiesta Americana Vallarta Adults Only All inclusive
Hilton Vallarta Riviera All Inclusive Resort Puerto Vallarta

Frequently asked questions

Can I book all-inclusive options at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta has all inclusive rates that come with all meals and onsite activities included. Activities include snorkeling, cooking classes, and water fitness classes.

How much does it cost to stay at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

As of Feb 6, 2026, prices found for a 1-night stay for 2 adults at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta on Feb 7, 2026 start from $467.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What can I see near Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

This property is situated in South Zone, just steps from Bay of Banderas. You'll also find Malecon and Playa de los Muertos within a short drive.

Is there parking available at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

Yes, valet parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is a spa located at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

Eforea is the property's spa and services include sports massages, prenatal massages, aromatherapy, and body wraps.

Does Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta include a casino at the property?

No, Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta doesn't have a casino.

Is there an indoor pool at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools.

Is Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta a good place to stay for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including a beach bar, 2 outdoor pools, and a beachfront restaurant.

Does Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta feature a restaurant that includes a breakfast menu?

Yes, Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta has 7 restaurants, and serves breakfast for a surcharge.

Does Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta allow pets to stay for free?

No, pets aren't allowed at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta though service animals are welcome.

Does Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta have connecting rooms?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

Where is the closest airport to Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

The closest major airport to Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is 11 mi away (35 minutes by car).

Are there rooms with balconies at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta?

Yes, every guestroom at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta comes with a balcony with some featuring ocean or park views.

Does Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta have a wedding venue on site?

Take advantage of the wedding venue at Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta if you plan to say "I do" during your trip.

Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 746 out of 1211 reviews
Rating 8 - Good. 260 out of 1211 reviews
Rating 6 - Okay. 123 out of 1211 reviews
Rating 4 - Poor. 39 out of 1211 reviews
Rating 2 - Terrible. 43 out of 1211 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

oralia

Stayed 4 nights in Nov 2025

2/10 Terrible

Meghana

Stayed 4 nights in Dec 2025

10/10 Excellent

Bogdan J

Liked: Cleanliness, property conditions & facilities
😀
Stayed 4 nights in Nov 2025

10/10 Excellent

Youqun

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything is above my expection
Stayed 3 nights in Oct 2025

10/10 Excellent

Anna-Lisa

Stayed 4 nights in Nov 2025

10/10 Excellent

sebastian

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Aug 2025

8/10 Good

Bruce

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. Rooms were very comfortable and quiet. The balcony was great with a good view. The staff was outstanding. Food was very good. Service at steak restaurant was lacking but every where else, it was good. Staff at breakfast were awesome (Esmerelda and her team). Breakfast was good, but could have used different options daily. The pools were nice. Good service around the pool. The beach and swim area were great. Good snorkeling. Entertainment around the pool was good. Evening entertainment was lacking. The entertainers were good, just seemed like the same show every night with different costumes. And having it in the lobby was very poor, no place to sit or see around the columns.
Stayed 5 nights in Oct 2025

10/10 Excellent

Juan de Dios

Stayed 3 nights in Oct 2025

8/10 Good

Crystal

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was great service was great manager waited 5 days to charge us 300 for smoking on patio when its doesnt say that you couldnt smoke out there
Stayed 5 nights in Oct 2025

10/10 Excellent

Susan

Stayed 5 nights in Oct 2025

10/10 Excellent

Mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 6th time staying at this property, pretty much the whole staff is nice, but specially the staff at: the beach (Eduardo/Juan/Daniel), the Vella buffet (Norma/Isela/Medardo, and Marcos who makes the omelets), Auma restaurante (Rodrigo/Donovan), Israel working the kayaks, and Eduardo (pechocho) (who was working all over the place), this people went above and beyond to make us feel special, thank you all.
Daniel (at the beach)
Eduardo and Eduardo (at the beach)
With Rodrigo & Donovan (at Auma restaurant)
With Norma (Vela buffet)
Stayed 6 nights in Oct 2025

10/10 Excellent

Adriana

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, food is delicious abd most importantly the staff are super friendly
Stayed 3 nights in Oct 2025

10/10 Excellent

Francisco, Long Beach

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room were very clean Location is amazing
Stayed 4 nights in Oct 2025

10/10 Excellent

Alejandro

Disliked: Cleanliness
Stayed 5 nights in Oct 2025

6/10 Okay

Lynnette

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Rooms - only made beds 2 times; cleaned floors once and removed the cockroach on Saturday; Had to ask for towel, washcloths, and hand towels 2 times. Never replaced the coffee or tea in the room for 5 days
Stayed 5 nights in Oct 2025

8/10 Good

Claudia S

Liked: Cleanliness
Stayed 3 nights in Oct 2025

2/10 Terrible

Virginia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had high expectations when booking this Hilton, especially since it was advertised as a four-star, all-inclusive hotel. Unfortunately, our experience was very disappointing. While the staff were kind and helpful, the property itself fell far below expectations. From the moment we arrived, there was a strong, unpleasant smell throughout the hotel. We changed rooms three times, but the issue persisted in every one. The rooms were not very clean, the sinks were clogged, and the bathrooms didn’t drain properly. Overall, the facilities felt outdated and poorly maintained, which was surprising and frustrating considering the Hilton name and the high price we paid. We ultimately decided to leave and stay at another hotel, as we simply couldn’t remain in those conditions. It’s unfortunate, because the staff truly tried to help, but the hotel itself needs serious attention and renovation to meet the quality guests expect
Stayed 6 nights in Oct 2025

10/10 Excellent

Sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great. The staff from check-in to pool to restaurant were all so attentive and professional. The location was really beautiful and the beach was amazing to use, swimming in the ocean was a real highlight. We used the pool everyday and even sometime order lunch to our chairs. The restaurants were 10/10, amazing quality food which is why we continue to book the Hilton. We are never disappointed in the food and we want high quality meals and they always deliver!
Stayed 7 nights in Oct 2025

10/10 Excellent

Sherry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and safe. Great staff!!
Stayed 4 nights in Oct 2025

4/10 Poor

Nathalia

Traveled with group
Liked: Cleanliness
I was very disappointed with my stay. The drinks and food were extremely poor in quality —definitely not worth the price. I would not recommend this hotel unless major improvements are made.
Stayed 3 nights in Oct 2025

8/10 Good

Nolie Valorozo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our food took awhile for then to serve it , in one of the restaurants
Stayed 4 nights in Oct 2025

10/10 Excellent

Victoria

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I never wanted to leave
Stayed 3 nights in Oct 2025

4/10 Poor

Janie

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I would not stay in this hotel again. The bathroom had a roach, the pool had mold around it and looks old. The mirror in the room was dirty. The room smelled like humidity. The one thing that was good was the staff, everyone was great and had good customer service in the restaurants.
Stayed 3 nights in Oct 2025

8/10 Good

Tawanda Katease

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I payed extra money close to 700 to upgrade to the enclave room and it wasn’t worth it. We had top shelf drinks in 1 bar, we reserved 1 restaurant, there was plenty of availability. I enjoy the resort the food is great, however when I come back I will go with the king junior suite it was 400 cheaper per person.
Stayed 4 nights in Oct 2025

8/10 Good

Jennifer, Junction City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although facilities, food, and staff were all excellent, there was no mention of the main pool being closed for renovation as of September 2025, so all guests including children were using the smaller adult pool. It worked out fine and we still had a great time, but it became quite crowded and wasn’t as relaxing. I had specifically booked this hotel due to its adults only pool, so that was a disappointment. It would have been nice to have been given a discount for the spa or some other concession to compensate. Also, our room was quite nice but we were accidentally locked out on our balcony due to a faulty lock on our slider. I suggested that we be moved to a different room, and they instead just told us sorry, just leave your door open when you go outside. The property was definitely not fully booked, so it was a little strange they wouldn’t do more to accommodate for these issues. I do understand there are going to be maintenance issues and things need to be closed for renovations, but I believe that should be disclosed in advance so people can make an informed decision. The restaurant staff were great, in particular Norma and Medardo at the morning buffet (both amazing!). The property is in overall great condition and the beach is great with a rock jetty placed that creates a break for a lovely swimmable beach, which is unique to this coastline. The food was very good, with several rotating restaurants. We would return, but will check first to confirm all pools are open.
Stayed 7 nights in Oct 2025

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