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Hotel Palace Puebla

3.0 star property

Choose dates to view prices

Photo gallery for Hotel Palace Puebla

Interior entrance
Property entrance
Standard Room, 2 Double Beds | Desk, laptop workspace, iron/ironing board, free WiFi
Building design
Hallway

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Bar
  • Room service

Explore the area

View in a map
2 ORIENTE NUMERO 13, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪2 min walk‬
  • Place, Puebla Cathedral
    ‪3 min walk‬
  • Place, Puebla Convention Center
    ‪8 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪51 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Double Bed

8.6 out of 10
Excellent
(25 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(10 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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Jul 3 - Jul 4
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About the neighborhood

Puebla

Located in Puebla Historic Center, Hotel Palace Puebla is adjacent to Zócalo de Puebla and within a 10-minute walk of other popular attractions like Puebla Cathedral. This 60-room, 3-star hotel welcomes guests with a restaurant, free in-room WiFi, and free valet parking.

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.1 miles
  • Puebla Cathedral - 3 min walk - 0.2 miles
  • El Parian Market - 5 min walk - 0.3 miles
  • Artist Quarter - 7 min walk - 0.4 miles
  • Puebla Convention Center - 8 min walk - 0.5 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 5 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪The Italian Coffee Company - ‬2 min walk
  • ‪Vittorio's - ‬3 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Vips - ‬1 min walk

About this property

Hotel Palace Puebla

Hotel Palace Puebla features free WiFi in public areas and free newspapers. If you drive, take advantage of free valet parking. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and securing valuables.
Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Other amenities include fans, hair dryers, and phones.

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Jul 3 - Jul 4
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily on-the-go breakfast available 7:30 AM to noon for a fee: MXN 100 to 250 for adults and MXN 100 to 250 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Shopping mall

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible bathtub
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (26 inches high)
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1970
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for to-go breakfast: approximately MXN 100 to 250 for adults, and MXN 100 to 250 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.

Property is also known as

Hotel Palace Puebla
Palace Puebla
Hotel Palace
Hotel Palace Puebla Hotel
Hotel Palace Puebla Puebla
Hotel Palace Puebla Hotel Puebla

Frequently asked questions

Is a free cancellation option available at Hotel Palace Puebla?

Hotel Palace Puebla offers free cancellation on some room rates. For additional details, review the cancellation policy on our site.

How much does it cost to stay at Hotel Palace Puebla?

As of Jun 20, 2026, prices found for a 1-night stay for 2 adults at Hotel Palace Puebla on Jun 21, 2026 start from $35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Hotel Palace Puebla?

This hotel is situated in Puebla Historic Center, just steps from Zócalo de Puebla and Poblano de Arte Virreinal Museum, and within a short walk of Candy Street. You'll also find Angelopolis Commercial Center and Cuauhtemoc Stadium within a short drive.

Will I be able to park at Hotel Palace Puebla?

Yes, valet and self parking are offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Hotel Palace Puebla have a casino at the property?

No, Hotel Palace Puebla doesn't have a casino.

Is there an indoor pool at Hotel Palace Puebla?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Palace Puebla?

There are plenty of amenities for couples at this hotel, including a restaurant, couples/private dining, and proposal/romance packages.

Are there hot tubs at Hotel Palace Puebla?

No, there isn't a spa tub at this hotel.

Does Hotel Palace Puebla have a restaurant with a breakfast menu?

Yes, Hotel Palace Puebla serves to-go breakfast each morning for a surcharge from its restaurant.

Does Hotel Palace Puebla allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Palace Puebla.

Are there connecting rooms at Hotel Palace Puebla?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Palace Puebla?

The closest major airport to Hotel Palace Puebla is Puebla Intl. Airport (PBC), which is 21.1 mi away (43 minutes by car).

Can I book a room with a balcony at Hotel Palace Puebla?

No, there aren't any guestrooms with balconies at Hotel Palace Puebla.

Hotel Palace Puebla Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 228 out of 532 reviews
Rating 8 - Good. 179 out of 532 reviews
Rating 6 - Okay. 71 out of 532 reviews
Rating 4 - Poor. 25 out of 532 reviews
Rating 2 - Terrible. 29 out of 532 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 6 nights in Feb 2023
Verified

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Good Place
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location you can get to the zocalo and Mercado in just about 5 minutes walk
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Alonso

Liked: Cleanliness, property conditions & facilities
Bring your own elevator because theirs does not work. Very friendly & helpful staff. Great location.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was wonderful!
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Jose Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 2 nights in Sep 2025
Verified

4/10 Poor

Francisco

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I just stayed one night because it didn't worth the money that i paid, and i was planning to stay 5 nights , no recommend
Stayed 5 nights in Apr 2025
Verified

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jul 2025
Verified

8/10 Good

Augusto

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to all and a very good price

I speak Spanish, I sensed many staff did not. It was nice to have the restaurant. My room had a fan and I used it every day. It would not cost much for the hotel to put them over the beds. On Friday, Sat all the people came from Mexico city. They were lively but respectful, you could sleep. The bed was firm but comfortable. T.V reception was not good. The towels were 100 cotton very nice. The elevator was fast.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Martha Elva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habia comercios cerca del lugar
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy centrico, perfecto para llegar al centro caminando y cerca del centro de convenciones El personal muy amable, habitaciines limpias y agua caliente.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Ahuitzol

Liked: Cleanliness, staff & service, property conditions & facilities
Si. Todo muy bien.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Pedro

Liked: Cleanliness
Todo muy bien !
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Armando

Liked: Cleanliness, amenities, property conditions & facilities
La habitación en perfectas condiciones. El servicio excelente. Balet parkin de 10
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Todo bien!
Stayed 1 night in Feb 2026
Verified

8/10 Good

Rafael

Liked: Cleanliness
Bien
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Marlene

Liked: Cleanliness, amenities, property conditions & facilities
El personal es muy amable!!!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Arturo

Liked: Cleanliness, amenities, property conditions & facilities
Habitación muy limpia y personal muy amable!!!
Stayed 1 night in Jan 2026
Verified

6/10 Okay

BENITO NOE ESCUDERO

Liked: Cleanliness
La cama y almohadas muy incómodas
Stayed 1 night in Jan 2026
Verified

8/10 Good

Brayan

Liked: Cleanliness, amenities, property conditions & facilities
Buena habitación, deja que desear la televisión
Stayed 1 night in Jan 2026
Verified

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities
Habitación limpia, personal amable
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Tomás

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, todo cerca del hotel gracias lo recomiendo
Stayed 2 nights in Jan 2026