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Hotel Casa Real

3.5 star property
VIP Access

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Photo gallery for Hotel Casa Real

Premium bedding, down comforters, minibar, desk
Courtyard view
Interior detail
Comfort Double Room Single Use, 1 King Bed | Courtyard view
Signature Room | Premium bedding, down comforters, minibar, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Bar
  • Room service

Explore the area

View in a map
603 Calle 14 Ote Santiago Xicotenco, San Andrés Cholula, Pue., 72810
  • Place, University of the Americas Puebla
    ‪1 min walk‬
  • Place, Container City
    ‪7 min walk‬
  • Place, Great Pyramid of Cholula
    ‪17 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪37 min drive‬
VIP Access
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Basic Room

Premium bedding, down comforters, minibar, desk

Basic Room

9.0 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 2 Double Beds, Balcony

Classic Double Room, 2 Double Beds, Balcony | Premium bedding, down comforters, minibar, desk

Classic Double Room, 2 Double Beds, Balcony

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room

Superior Double Room | Premium bedding, down comforters, minibar, desk

Superior Double Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Double Room Single Use, 1 King Bed

Comfort Double Room Single Use, 1 King Bed | Premium bedding, down comforters, minibar, desk

Comfort Double Room Single Use, 1 King Bed

8.0 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Double Room

Royal Double Room | Premium bedding, down comforters, minibar, desk

Royal Double Room

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Room

Signature Room | Premium bedding, down comforters, minibar, desk

Signature Room

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

San Andrés Cholula

Located in Cholula within a mile (2 km) of Great Pyramid of Cholula, Hotel Casa Real is within a few miles (5 km) of other popular sights such as Explanada Shopping Center. This 32-room, 3.5-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • University of the Americas Puebla - 1 min walk - 0.0 miles
  • Container City - 7 min walk - 0.4 miles
  • La Virgen de los Remedios Sanctuary - 17 min walk - 0.9 miles
  • Great Pyramid of Cholula - 17 min walk - 0.9 miles
  • Zócalo - 8 min drive - 1.4 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 24 min drive
  • Puebla Intl. Airport (PBC) - 33 min drive

Restaurants

  • ‪Suave Remedio - ‬2 min walk
  • ‪El Macho Mezcalero - ‬1 min walk
  • ‪El Tigre - ‬1 min walk
  • ‪Tacos Israel - ‬1 min walk
  • ‪Sakura Sushi - ‬1 min walk

About this property

Hotel Casa Real

Hotel Casa Real features free WiFi in public areas and a garden. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a porter/bellhop and a fireplace in the lobby.
Guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer free toiletries. Minibars, desks, and wardrobes or closets are also standard.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Weekday continental breakfast available 8:00 AM to 1:00 PM for a fee: MXN 190 for adults and MXN 120 for children
  • A bar/lounge
  • A restaurant
  • Hosted evening meal available daily for a fee of MXN 250

Things to do

  • Bicycle storage

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (43 inches high)
  • Lever door handles
  • Smooth flooring in room
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Communal living room
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 250 per pet, per night, plus a deposit of MXN 250 per stay
  • Dogs and cats only
  • 1 total (33 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately MXN 190 for adults and MXN 120 for children
  • Pet deposit: MXN 250 per stay
  • Pet fee: MXN 250 per pet, per night
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Hosted evening meal: MXN 250

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.
Property Registration Number 32

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include outdoor lighting.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Hotel Casa Real Hotel
Hotel Casa Real San Andrés Cholula
Hotel Casa Real Hotel San Andrés Cholula

Frequently asked questions

What is there to do around Hotel Casa Real ?

This hotel is situated in Cholula within a short 19-minute walk of Great Pyramid of Cholula and also 8 minutes on foot from Container City. You'll also find Explanada Shopping Center and La Virgen de los Remedios Sanctuary within a short drive.

Will I be able to park at Hotel Casa Real ?

Yes, there is accessible parking and bicycle parking available.

Does Hotel Casa Real have a casino at the property?

No, Hotel Casa Real doesn't have a casino.

Will I find an indoor pool at Hotel Casa Real ?

No, there is no indoor pool at this hotel.

Is Hotel Casa Real good for couples?

Couples staying at this hotel will appreciate amenities like a minibar and premium bedding as well as a bar.

Does Hotel Casa Real have a hot tub?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Hotel Casa Real have a restaurant with a breakfast menu?

Yes, Hotel Casa Real serves continental breakfast on weekday mornings for a surcharge from its restaurant.

Will Hotel Casa Real allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hotel Casa Real for a fee of MXN 250 per pet, per night. The property also provides food and water bowls. A deposit of MXN 250 per stay is collected.

Are there connecting rooms at Hotel Casa Real ?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Hotel Casa Real ?

The closest major airport to Hotel Casa Real is Puebla Intl. Airport (PBC), which is 10.2 mi away (33 minutes by car).

Are there rooms with balconies at Hotel Casa Real ?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy city or courtyard views.

Hotel Casa Real Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 118 out of 188 reviews
Rating 8 - Good. 49 out of 188 reviews
Rating 6 - Okay. 10 out of 188 reviews
Rating 4 - Poor. 4 out of 188 reviews
Rating 2 - Terrible. 7 out of 188 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Edgar

Liked: Cleanliness, staff & service
All ok
Stayed 2 nights in Sep 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was a nice surprise. Clean and refreshed rooms. Ample parking and friendly staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Philip

Stayed 1 night in Sep 2025

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good quality for the price, nice and obliging staff members.
Stayed 7 nights in Aug 2025

10/10 Excellent

Russell

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great staff
Stayed 1 night in Jul 2025

2/10 Terrible

Ivan

Very noise, the walls are paper thin you can hear everything. The room I stayed in faced the dinning hall so it was very noisy and you could hear everyone checking in and walking in and out. They were doing renovations on top of that. I had to check out that very same day.
Stayed 1 night in Oct 2024

6/10 Okay

Rosalba

Traveled with family
I was average Cleanliness
Stayed 8 nights in Aug 2024

10/10 Excellent

HECTOR

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente value, nice place, very nice with pets. Nothing bad to say at all
Stayed 1 night in Jul 2024

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice and cozy, the room was great! But the only thing I didn't like was that the room service ended too early.
Stayed 1 night in Jul 2024

10/10 Excellent

Infusion

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing you it did not have air conditioning but the weather was good so this was not an issue.
Stayed 1 night in Jul 2024

10/10 Excellent

Manishi

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
It was excellent but no fans or air-conditioning.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lesly

Stayed 1 night in Dec 2023

8/10 Good

Max

Stayed 1 night in Dec 2023

8/10 Good

Roger

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

I enjoyed this stay very much
Stayed 3 nights in Oct 2023

2/10 Terrible

Daniel, West Valley City

Traveled with family
This was the worst night of my life, we got a room thay was not cleaned after the last people used it. We had to wait til the cleaned and glad we did because they were literally just making the bed instead of changinf the sheets, there is no air conditioning. The street is extremely noisy, music does not stop until 4 a.m. its like music on top of music, our room just shook and vibrated most of the night, horrible experience. Never again!
Stayed 1 night in Sep 2023

8/10 Good

Elizabeth

Stayed 1 night in Aug 2023

10/10 Excellent

CLAUDIA

Business traveler
Liked: Cleanliness, staff & service
The time that it takes register in th platform
Stayed 3 nights in Jun 2023

10/10 Excellent

Arturo Mendoza

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy acogedora la habitación y excelente atención del personal
Stayed 2 nights in Nov 2025

10/10 Excellent

nelly natalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal del restautrante es muy atento, y la comida es buena
Stayed 1 night in Dec 2025

8/10 Good

Daniela

Stayed 1 night in Nov 2025

10/10 Excellent

Hilda Fabiola

Stayed 1 night in Nov 2025

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, amenities
Bonito, bien ubicado y se ve que el restaurante es muy bueno (pero no lo probé, solo lo vi) No le pongo 5 estrellas porque es un poco ruidoso. Se escucha todo de los locales de al rededor y durante el día se escucha todo el ruido de los pasillos y restaurante. La tele nunca jaló, solo prende pero como no le llegaba señal, no se podía ver nada
Stayed 2 nights in Nov 2025

8/10 Good

Anabell

Traveled with partner
Liked: Staff & service
Atencion agradable.
Stayed 1 night in Nov 2025

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lo bueno, esta bien ubicado, en general esta muy limpio y agradable, el personal es muy amable. Lo no tan bueno, las almohadas no son comodas, estan muy aguadas y solo son 2, el restaurante esta al centro de las habitaciones y desde las 7 am, por lo que se escucha mucho ruido desde esa hora. La botella de shampoo tenía insectos dentro.
Stayed 1 night in Nov 2025

8/10 Good

Juan Carlos

Traveled with partner
Liked: Cleanliness, property conditions & facilities
habitacion limpia, el hotel bonito, centrico
Stayed 1 night in Nov 2025