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Hotel Casa Real

3.5 star property
Hotel with a restaurant, near Great Pyramid of Cholula
VIP Access

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Photo gallery for Hotel Casa Real

Two single beds with white bedding and a dark brown sofa are set against a backdrop of wooden paneling.
Stunning interior space with a unique chandelier and lush greenery.
Enjoy a drink at the bar, where a selection of beverages is available.
Relax in this stylish living room with a comfortable sofa, patterned throw pillows, and a striking abstract artwork.
Staircase leads to a door with a simple design and a small doorknob, accompanied by a framed abstract painting above.

Popular amenities

  • Bar
  • Breakfast available
  • Pet friendly
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
603 Calle 14 Ote Santiago Xicotenco, San Andrés Cholula, Pue., 72810
  • University of the Americas Puebla
    ‪1 min walk‬
  • Great Pyramid of Cholula
    ‪17 min walk‬
  • Angelopolis Commercial Center
    ‪8 min drive‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪19 min drive‬
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Room options

View all photos for Royal Double Room

Royal Double Room | 1 bedroom, premium bedding, down comforters, minibar

Royal Double Room

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Double Room Single Use, 1 King Bed

Comfort Double Room Single Use, 1 King Bed | 1 bedroom, premium bedding, down comforters, minibar

Comfort Double Room Single Use, 1 King Bed

7.6 out of 10
Good
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Basic Room

1 bedroom, premium bedding, down comforters, minibar

Basic Room

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 2 Double Beds, Balcony

Classic Double Room, 2 Double Beds, Balcony | 1 bedroom, premium bedding, down comforters, minibar

Classic Double Room, 2 Double Beds, Balcony

  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Room

Signature Room | 1 bedroom, premium bedding, down comforters, minibar

Signature Room

  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, premium bedding, down comforters, minibar

Superior Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

San Andrés Cholula

Located in Cholula within a mile (2 km) of Great Pyramid of Cholula, Hotel Casa Real is within a few miles (5 km) of other popular sights such as Explanada Shopping Center. This 32-room, 3.5-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • University of the Americas Puebla - 1 min walk - 0.0 miles
  • Great Pyramid of Cholula - 17 min walk - 0.9 miles
  • Explanada Shopping Center - 4 min drive - 2.1 miles
  • Metropolitan Auditorium - 8 min drive - 4.7 miles
  • Angelopolis Commercial Center - 8 min drive - 4.9 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 23 min drive
  • Puebla Intl. Airport (PBC) - 31 min drive

Restaurants

  • ‪Bear Pong - ‬1 min walk
  • ‪Hamburguesa Real - ‬1 min walk
  • ‪La Sagrada Pulquería Alternativa - ‬1 min walk
  • ‪Voodoo Mamma - ‬1 min walk
  • ‪Suave Remedio - ‬1 min walk

About this property

Hotel Casa Real

Hotel with a restaurant, near Great Pyramid of Cholula
Hotel Casa Real features free WiFi in public areas and a porter/bellhop. The 24-hour front desk has multilingual staff ready to assist with luggage storage and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a fireplace in the lobby and a garden.
Guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer free toiletries. Minibars, desks, and wardrobes or closets are also standard.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Weekday continental breakfast available 8:00 AM to 1:00 PM for a fee: MXN 190 for adults and MXN 120 for children
  • A bar/lounge
  • A restaurant
  • Hosted evening meal available daily for a fee of MXN 250

Things to do

  • Bicycle storage

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (43 inches high)
  • Lever door handles
  • Smooth flooring in room
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Communal living room
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 250 per pet, per night, plus a deposit of MXN 250 per stay
  • Dogs and cats only
  • 1 total (33 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately MXN 190 for adults and MXN 120 for children
  • Pet deposit: MXN 250 per stay
  • Pet fee: MXN 250 per pet, per night
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Hosted evening meal: MXN 250

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.
Property Registration Number 32

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include outdoor lighting.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Hotel Casa Real Hotel
Hotel Casa Real San Andrés Cholula
Hotel Casa Real Hotel San Andrés Cholula

Frequently asked questions

What is there to do around Hotel Casa Real ?

This hotel is situated in Cholula within a short 18-minute walk of Great Pyramid of Cholula and also 7 minutes on foot from Container City. You'll also find Explanada Shopping Center and La Virgen de los Remedios Sanctuary within a short drive.

Will I be able to park at Hotel Casa Real ?

Yes, there is accessible parking and bicycle parking available.

Does Hotel Casa Real have a casino at the property?

No, Hotel Casa Real doesn't have a casino.

Will I find an indoor pool at Hotel Casa Real ?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Casa Real ?

Couples staying at this hotel will appreciate amenities like a minibar and premium bedding as well as a bar.

Does Hotel Casa Real have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Hotel Casa Real have a restaurant with a breakfast menu?

Yes, Hotel Casa Real serves continental breakfast on weekday mornings for a surcharge from its restaurant.

Will Hotel Casa Real allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hotel Casa Real for a fee of MXN 250 per pet, per night. The property also provides food and water bowls. A deposit of MXN 250 per stay is collected.

Are there connecting rooms at Hotel Casa Real ?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Hotel Casa Real ?

The closest major airport to Hotel Casa Real is Puebla Intl. Airport (PBC), which is 10.2 mi away (31 minutes by car).

Can I book a room with a balcony at Hotel Casa Real ?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy city or courtyard views.

Hotel Casa Real Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 86 out of 139 reviews
Rating 8 - Good. 38 out of 139 reviews
Rating 6 - Okay. 7 out of 139 reviews
Rating 4 - Poor. 2 out of 139 reviews
Rating 2 - Terrible. 6 out of 139 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ivan

Very noise, the walls are paper thin you can hear everything. The room I stayed in faced the dinning hall so it was very noisy and you could hear everyone checking in and walking in and out. They were doing renovations on top of that. I had to check out that very same day.
Stayed 1 night in Oct 2024

6/10 Okay

Rosalba

Traveled with family
I was average Cleanliness
Stayed 8 nights in Aug 2024

10/10 Excellent

HECTOR

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente value, nice place, very nice with pets. Nothing bad to say at all
Stayed 1 night in Jul 2024

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice and cozy, the room was great! But the only thing I didn't like was that the room service ended too early.
Stayed 1 night in Jul 2024

10/10 Excellent

Infusion

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing you it did not have air conditioning but the weather was good so this was not an issue.
Stayed 1 night in Jul 2024

10/10 Excellent

Manishi

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
It was excellent but no fans or air-conditioning.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lesly

Stayed 1 night in Dec 2023

8/10 Good

Max

Stayed 1 night in Dec 2023

8/10 Good

Roger

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

I enjoyed this stay very much
Stayed 3 nights in Oct 2023

2/10 Terrible

Daniel, West Valley City

Traveled with family
This was the worst night of my life, we got a room thay was not cleaned after the last people used it. We had to wait til the cleaned and glad we did because they were literally just making the bed instead of changinf the sheets, there is no air conditioning. The street is extremely noisy, music does not stop until 4 a.m. its like music on top of music, our room just shook and vibrated most of the night, horrible experience. Never again!
Stayed 1 night in Sep 2023

8/10 Good

Elizabeth

Stayed 1 night in Aug 2023

10/10 Excellent

CLAUDIA

Business traveler
Liked: Cleanliness, staff & service
The time that it takes register in th platform
Stayed 3 nights in Jun 2023

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Bien.
Stayed 2 nights in Apr 2025

10/10 Excellent

JONATHAN

Stayed 1 night in Apr 2025

10/10 Excellent

GUILLERMO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Irasema

Stayed 1 night in Mar 2025

10/10 Excellent

jesus

Stayed 2 nights in Mar 2025

10/10 Excellent

Sergio Apodaca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito hotel estilo colonial. El buffet de desayuno estaba delicioso
Stayed 1 night in Feb 2025

10/10 Excellent

Sergio Apodaca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Invité a mi mamá a quedarse aquí. Salió muy contenta, alabando la comida, la habitación y lo bonito de la decoracion
Stayed 2 nights in Feb 2025

10/10 Excellent

Jerry

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recien remodelada, facil de ubicar, la zona de cholula te permite realizar caminatas hasta los atractivos del Pueblo Mágico
Stayed 2 nights in Mar 2025

2/10 Terrible

Eduardo Garay

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos contacto una persona a media noche y 9 am para decirnos que alguien que había reservado en expedía estaba relacionado con un robo. Las únicas personas que tenían mis números era la recepción del hotel y expedía. Turismos que salir corriendo por las amenazas de las personas.
Stayed 1 night in Mar 2025

8/10 Good

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No,cuenta con aire acondicionado, ni con ventiladores. Algo que considerar si vas en temporada de calor
Stayed 1 night in Mar 2025

8/10 Good

HIGINIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Carlos

Stayed 2 nights in Jan 2025

10/10 Excellent

Daniel, Niños Héroes

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación y facilidad de acceso
Stayed 1 night in Jan 2025