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Four Points By Sheraton Puebla

3.5 star property
Hotel with free valet parking, near Galerías Serdán

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Photo gallery for Four Points By Sheraton Puebla

Suite, 1 King Bed, Terrace, City View | View from room
Breakfast, lunch, dinner served; international cuisine
Outdoor pool
View from room
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Bar
  • Pool
  • Gym
  • Room service
  • Pet friendly

Explore the area

Map
Boulevard Hermanos Serdssn No 102, Colonia Real Del Monte, Puebla, PUE, 72060
  • Galerías Serdán
    ‪10 min walk‬
  • Centro Expositor
    ‪7 min drive‬
  • Cuauhtemoc Stadium
    ‪8 min drive‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪26 min drive‬

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Room options

View all photos for Suite, 1 King Bed, Terrace, City View

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Terrace, City View

10.0 out of 10
Exceptional
(4 reviews)
  • 150 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Volcano View

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Balcony, Volcano View

9.6 out of 10
Exceptional
(4 reviews)
  • 105 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (View)

Traditional Room, 1 King Bed (View) | View from room

Traditional Room, 1 King Bed (View)

9.8 out of 10
Exceptional
(11 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking | View from room

Traditional Room, 1 King Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Bathtub

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Queen Beds, Bathtub

9.4 out of 10
Exceptional
(13 reviews)
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Traditional Room, 2 Queen Beds

9.4 out of 10
Exceptional
(31 reviews)
  • 72 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, City View

Traditional Room, 1 King Bed, City View | View from room

Traditional Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(73 reviews)
  • 72 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Puebla

Galerías Serdán is a short stroll from Four Points By Sheraton Puebla, and other popular attractions like Estrella de Puebla Observation Wheel are within a few miles (5 km). This 144-room, 3.5-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Galerías Serdán - 10 min walk - 0.6 miles
  • Angelopolis Commercial Center - 5 min drive - 2.4 miles
  • Zócalo de Puebla - 6 min drive - 2.4 miles
  • Centro Expositor - 7 min drive - 3.8 miles
  • Cuauhtemoc Stadium - 8 min drive - 4.7 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 9 min drive
  • Puebla Intl. Airport (PBC) - 32 min drive

Restaurants

  • ‪Carl’s Jr. - ‬4 min walk
  • ‪La Cocina de los Angeles - ‬5 min walk
  • ‪Centro Mexicano Libanes Puebla Ac - ‬6 min walk
  • ‪El Gran Takazo - ‬6 min walk
  • ‪El Camarón Guasaveño - ‬1 min walk

About this property

Four Points By Sheraton Puebla

Hotel with free valet parking, near Galerías Serdán
At Four Points By Sheraton Puebla, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. If you drive, take advantage of free valet parking. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Coffee makers, free local calls, and safes are also available. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

Languages

English, Spanish

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Holiday Inn Express Puebla by IHG

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Aug 10 - Aug 11
Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to noon on weekdays and 6:00 AM to 1:00 PM on weekends; MXN 275 for adults and MXN 150 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • María Ofelia

Things to do

  • Bicycles
  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 1,485 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Smooth flooring in room
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 8 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 500 per pet, per night, plus a deposit of MXN 1000 per stay
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for MXN 300.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 275 for adults and MXN 150 for children
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 300.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Mobile payment options include: Apple Pay.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Four Points Sheraton Puebla Hotel
Four Points Sheraton Puebla
Four Points By Sheraton Puebla Hotel
Four Points By Sheraton Puebla Puebla
Four Points By Sheraton Puebla Hotel Puebla

Frequently asked questions

Is free cancellation available at Four Points By Sheraton Puebla?

Four Points By Sheraton Puebla offers free cancellation on some room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at Four Points By Sheraton Puebla?

As of Aug 6, 2025, prices found for a 1-night stay for 2 adults at Four Points By Sheraton Puebla on Aug 13, 2025 start from $57.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Four Points By Sheraton Puebla?

This hotel is located in Puebla within a short 13-minute walk of Galerías Serdán. You'll also find Zócalo de Puebla and Puebla Cathedral within a short drive.

Is there parking available at Four Points By Sheraton Puebla?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking is also available for guests.

Does Four Points By Sheraton Puebla feature a casino at the property?

No, Four Points By Sheraton Puebla doesn't have a casino.

Will I find an indoor pool at Four Points By Sheraton Puebla?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 9:00 PM.

Is Four Points By Sheraton Puebla a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at Four Points By Sheraton Puebla?

No, there isn't a spa tub at this hotel.

Does Four Points By Sheraton Puebla have a restaurant with a breakfast menu?

Yes, Four Points By Sheraton Puebla serves buffet breakfast for a surcharge each morning at María Ofelia.

Will Four Points By Sheraton Puebla allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Four Points By Sheraton Puebla for a fee of MXN 500 per pet, per night. The property also provides food and water bowls. A deposit of MXN 1000 per stay is collected.

Does Four Points By Sheraton Puebla have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Four Points By Sheraton Puebla?

The closest major airport to Four Points By Sheraton Puebla is Puebla Intl. Airport (PBC), which is 18.4 mi away (32 minutes by car).

Are there rooms with balconies at Four Points By Sheraton Puebla?

Yes, some guestrooms at this hotel offer either a balcony or a terrace where guests can enjoy city views.

Does Four Points By Sheraton Puebla offer wedding services?

Take advantage of the wedding venue at Four Points By Sheraton Puebla if you plan to say "I do" during your trip.

Four Points By Sheraton Puebla Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 844 out of 1089 reviews
Rating 8 - Good. 168 out of 1089 reviews
Rating 6 - Okay. 41 out of 1089 reviews
Rating 4 - Poor. 17 out of 1089 reviews
Rating 2 - Terrible. 19 out of 1089 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dajiong

Stayed 1 night in May 2025

8/10 Good

Heath A

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2025

10/10 Excellent

Ariel

👍
Stayed 1 night in Apr 2025

10/10 Excellent

WEIJIA

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen hotel
Stayed 4 nights in Mar 2025

6/10 Okay

Monica, oshawa

I think the room could do a bit better in terms of cleanliness
Stayed 1 night in Feb 2025

8/10 Good

Mary

Stayed 3 nights in Feb 2025

10/10 Excellent

Víctor Manuel González

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
servicio excelente.
Stayed 2 nights in Nov 2024

10/10 Excellent

Nitzaya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones limpias y cómodas, el personal muy amable!
Stayed 1 night in Feb 2025

8/10 Good

JOSE FRANCISCO

Stayed 1 night in Jan 2025

10/10 Excellent

Ahsan Ullah

Stayed 3 nights in Jan 2025

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they ran out of parking spots we had to park around the corner.
Stayed 1 night in Dec 2024

10/10 Excellent

Jaime, Fresno

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and able to rest at night. Beds were clean and comfortable. Overall a great experience.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, sound-proof rooms. Excellent staff.
Stayed 1 night in Jan 2025

4/10 Poor

Alberto

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I have stayed here before without problems. This time i was given a room were the bathroom had bad or broken seal and it stunk. Changed room but noise from a nightclub below was incessant untill 6AM. Service is great, restaurant could use some nicer pastries. They used to have fresh croissants and pastry at the bar, near the espresso macjine, not anymore
Stayed 7 nights in Dec 2024

10/10 Excellent

ruben

Stayed 2 nights in Dec 2024

8/10 Good

eliut

Stayed 1 night in Dec 2024

10/10 Excellent

Ivette

Stayed 3 nights in Dec 2024

10/10 Excellent

ERIKA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice hotel with good facilities. I especially loved the 24 hour restaurant on the ground floor and the hotel gym. It's a solid choice if you want a comfortable stay in Puebla.
Stayed 1 night in Nov 2024

10/10 Excellent

Juan m de la

Stayed 1 night in Nov 2024

10/10 Excellent

Juan m de la

Traveled with family
Stayed 1 night in Dec 2024

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love the fact that they look after a doggie at the entrance
Stayed 1 night in Nov 2024

10/10 Excellent

Miguel

Stayed 2 nights in Nov 2024

10/10 Excellent

Lorraine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Nov 2024

10/10 Excellent

Munkhjargal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

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