Hotels near Point Fermin Park, Coastal San Pedro

"No cookies on arrival! Boo! We're weren't told about the shuttle to the port. The hotel was ok for one night. "

"This is always my go-to hotel for one night pre-cruise. It has always been excellent. This time, not so much! When I entered my room, there was a large fan/carpet dryer running in there, so there had obviously been some kind of flooding issue. I turned it off and put it outside the room, letting the front desk know. They never followed up about it. The carpet outside the bathroom area was very wet, but for one night I didn't feel like escalating. I am back again in May and hoping things have improved!"

"The staff was extremely rude upon check in. We were told the room had air conditioning and could sleep 5, but upon arrival there was 1 king bed and 1 queen. When I asked where our 5th person was supposed to sleep, as we were charged $20 for having an extra person (and ok ages were input so you could easily see we had no infants or children under 5) I was told to pay $30 extra for a roll away bed. Then the air conditioning in the room kept showing an error code and did not work our entire stay. There was only 2 towels in the room and the hand soap was empty. When we asked for more the gentleman rudely rolled his eyes, slammed the door behind him and then brought the items back to me. We had stayed here before with no problems or issues but this time was so unpleasant we definitely won’t be back. So to recap, we have rude guest services, an AC that did not work, not enough towels, empty hand soap, and treated like an inconvenience when they didn’t make the room up properly. Do better Sir. As a business owner myself, this is not how you get return customers. "