We love the Palazzo and in our experience is one of the best places to stay in Panama. It’s located away from the younger crowd and close to our needs. Here’s our honest review of the room: We arrived earlier than the 4pm checkin time and had to wait an hour outside our room because it wasn’t “ready” for checkin, but we sat there waiting so we know it was clean. Overall, the room was beautiful, but there were a few improvements we feel they can make: The bunk bed’s ladder was wobbly and almost coming off, it really needs to be upgraded. The queen bed wasn’t near as comfortable as the king bed in the master bedroom. When we sat on one of the chairs, we had dog hair on our clothes from previous guests. The master bedroom and bathroom were beautiful and spacious! The views of the ocean were magnificent. We’re rating this unit with 4 stars, due to lack of cleanliness and comfort. The couch was oversized and great with the other 2 chairs not as comfortable for seating. The refrigerator wasn’t working when we arrived and someone came by to fix it the next afternoon, luckily it decided to kick on and work on its own in the meantime. Again, the Palazzo is a great place to stay and this room was overall a nice room.