To: "Aneliya" aka Zia Vacation Rentals employee
From: Ken and Deb
To begin, this unit, # 800E of Long Beach Resort has been the most decrepit, filthy, and egregiously lacking place we have ever stayed. We began our vacation spending hours disinfecting and cleaning the things we had to touch before we could retire for the evening. I will elaborate on the room later. If the condition of the room at check-in wasn't bad enough, the jackhammering and pounding from the remodeling being done to the unit above ours tops everything, completing the debacle. But there is something worse. It was not being informed of this construction & racket by Aneliya and/or Zia - BEFORE we booked our stay. This all-day eardrum-splitting noise continued Monday through Friday. This glaring omission rings similar to the deception encountered on the VRBO website, where the "owner" appears to be "Aneliya." The truth, that she is not the owner and is in fact a representative of Zia Vacation Rental Company/Corporation, LLC, isn't disclosed until after a transaction is made.
*Regarding the room... * Here is a partial list of issues we encountered (We took pictures of EVERYTHING):
- A leaky bathroom sink faucet that threatens to flood the bathroom floor every time.
- No towel rod of any kind in the bathroom, but two screws sticking out of the wall.
- Dark brown, greasy fingerprints on every light switch and door/doorknob.
- Debris and dirt everywhere on the floor and in every corner.
- Wood look floor tiles are uneven at the edges and provided a tripping hazard.
- LARGE "dust bunnies" under the bed.
- Recessed light fixture sticking out of the ceiling.
- Paint missing & flaking off the walls in the bathroom.
- Stained ceiling tiles.
- Dining table very rickety to the point of unusable. Dining chair seat covers are stained.
- Drain cover in the shower is loose.
- Microwave INTERIOR is rusty!
- The Duvet/bedcover is FILTHY and probably hadn't been washed in months!
- What appears to be ketchup, chocolate, and soda spots splattered on most walls and doors.
‐Pocket door squeaks like mad.
-Dryer lint filter FULL of sand and fuzz (fire hazard).
-Broken woodwork.
-Main closet too full of junk to use.
-All cupboards have flaking off veneer. Shabby.
-And on, and on.
Interesting that the check-out email cautions guests to not give less than 4.2 stars. The room was atrocious. Not FYI‐ing about the construction was worse‐unforgiveable. Renters BEWARE!