The place looked as advertised and we were pleasantly surprised by the rooms, how comfortable the beds were, and the nice view. The number they provided for assistance was receptive and helpful. Check in was easy. One issue that impacted our stay—and one that even just a partial refund would remedy—is that one night, at around 4 in the morning, we awoke to people banging on the door saying “security!” We didn’t act at first, as this could have been anyone, but after the incessant banging, we finally opened the door. It was indeed security, saying that they had to turn off our water supply for a bit until they fixed a problem. I don’t think it’s controversial to say that water access should be a given. We went a whole day without showering, etc, and it was really a nuisance. Additionally, they weren’t really clear about when the water would come back. Eventually it did, but it definitely impacted our stay.