6/10 Okay
Terry
Traveled with family
Jun 8, 2025
Pros: Location very close to Disney, water slides, large pool, multi-bedroom suites
Cons:
-Check in was horrible. They overcharged me for the resort fee (the fee went up from $49 to $65/night after I booked). Thankfully they fixed this easily when I pointed it out. They offered me a free room upgrade - I assumed it was because of their resort fee error... but it wasn't. After I accepted the upgrade they said "if you'll just do 1 thing for us; scan this QR code and leave us a review". I said I couldn't leave a review before having experienced the resort. They tried to convince me otherwise, but I insisted. They cancelled my upgrade, however, they they gave me the wrong room number for the keys they gave me (they probably sent me to the upgraded room with the non-upgraded room keys). So I made the long walk back to the front desk to get new keys.
-The room was fairly clean and was close to being really nice. However, the top bunk bed had several slats (skinny boards) supporting the mattress that were much weaker than the original slats that came with the bed. They looked like plywood and they snapped immediately when my kid got on the bed. My kid is nowhere near the 150 lb weight limit for the bed.
-The shower looks in great condition and the hotel provided Dove shampoo/conditioner/body wash. This was almost a highlight of the room, until I turned the water on. Very low water pressure.
-Very loud music from the pool 9am-9pm. Disturbing to all rooms facing the pool.
Terry
Stayed 6 nights in Jun 2025