I want to begin by saying this hotel is beautiful—clean, well-maintained, and full of great amenities. It’s conveniently located near a shopping center and several restaurants. The bar was a highlight, with large TVs and a great atmosphere to enjoy a game with a cold beer.
Unfortunately, our experience on the last day left a bad impression. We decided to grab breakfast at the hotel restaurant before heading to the airport. Around 8 AM, we walked over, but the restaurant appeared to be closed. I asked the front desk clerk if it was open, and she simply said, “Go knock on the door.”
I did, and a man eventually came out. He explained he was working alone but said if we wanted to place an order, we had to speak with the front desk. When we returned to the front desk, the young lady responded rudely, saying, “That’s not my job—I only check people in and out.”
We were caught off guard by her tone. The restaurant staff member then came to the front and began arguing with the clerk in front of several guests. It was uncomfortable to witness.
Thankfully, the man apologized and offered to take our order himself. He was courteous and eager to help, and we truly appreciated his effort.
It’s disappointing that one individual’s behavior could tarnish an otherwise great stay. The front desk clerk’s rudeness and unwillingness to help reflected a lack of professionalism and teamwork that didn’t match the rest of the staff or hotel environment.