Lotte New York Palace

4.5 star property
VIP Access

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Exterior
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Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
455 Madison Ave, New York, NY, 10022
  • Place, 5th Avenue
    ‪1 min walk‬
  • Place, Rockefeller Center
    ‪2 min walk‬
  • Place, Times Square
    ‪10 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪29 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Executive Suite, 1 King Bed, Tower

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 655 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds (Skyline Cathedral View)

9.0 out of 10
Wonderful
(29 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed (Skyline Cathedral View)

9.2 out of 10
Wonderful
(24 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Palace Studio Suite King

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 405 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds, Tower

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 465 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Tower

  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Room, 2 Double Beds

8.8 out of 10
Excellent
(67 reviews)
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds (Cathedral View)

8.6 out of 10
Excellent
(40 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(58 reviews)
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Cathedral View)

9.4 out of 10
Exceptional
(49 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Tower (Corner)

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 1210 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Tower (King)

  • City view
  • 1065 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom (Palace, King)

  • City view
  • 790 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Signature Suite, 1 King Bed (Palace)

  • City view
  • 1160 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible (Skyline Cathedral View)

7.6 out of 10
Good
(4 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible (Skyline Cathedral View)

  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible (Cathedral View)

8.0 out of 10
Very good
(1 review)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible (Cathedral View)

  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Room, 2 Double Beds, Accessible

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 2 Queen Beds, Accessible, Tower

  • City view
  • 465 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Accessible, Tower (Corner)

  • City view
  • 1210 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Signature Suite, 1 King Bed, Accessible (Palace)

  • City view
  • 1160 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible, Tower

  • City view
  • 465 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Executive Suite, 1 King Bed, Accessible, Tower

  • City view
  • 655 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Executive Studio, 2 Queen Beds, Tower

  • City view
  • 655 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite, Tower (Corner with Pantry)

  • City view
  • 1210 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Family Suite, Multiple Beds (Palace, King and Two Doubles)

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 765 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds

Family Suite, Multiple Beds (Palace, 2 Kings)

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 765 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

Suite, 2 Bedrooms, Corner (Corner)

  • City view
  • 1675 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Accessible Towers Corner Suite with Pantry

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Hastens Ultimate Sleep Suite

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

Suite (Imperial)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed

Suite (Towers Penthouse)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Suite, Multiple Beds, Tower (Towers Skyview Two Bedroom Suite)

  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Suite, Tower (Towers Skyview Suite)

  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds, Tower (Towers Skyview Three Bedroom Suite)

  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

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About the neighborhood

New York

Located in Manhattan, Lotte New York Palace is within a 5-minute walk of popular attractions such as 5th Avenue and Rockefeller Center. This 909-room, 4.5-star hotel welcomes guests with conveniences like a full-service spa, a gym, and a conference center.

What's nearby

  • 5th Avenue - 1 min walk - 0.0 miles
  • Rockefeller Center - 2 min walk - 0.1 miles
  • Grand Central Terminal - 9 min walk - 0.5 miles
  • Times Square - 10 min walk - 0.6 miles
  • Central Park - 11 min walk - 0.6 miles

Getting around

  • 5 Av.-53 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 34 min drive

Restaurants

  • ‪Toasties - ‬1 min walk
  • ‪Mangia - ‬2 min walk
  • ‪Cha CHA Matcha - ‬1 min walk
  • ‪Inside Park at St Bart's - ‬2 min walk
  • ‪Trouble's Trust - ‬1 min walk

About this property

Lotte New York Palace

Guests staying at Lotte New York Palace enjoy access to a full-service spa, a gym, and a steam room. Valet parking is available for USD 110 per day, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and luggage storage. Other amenities at this luxury hotel include WiFi in public areas, meeting rooms, and a conference center.
Plasma TVs come with pay movies, and guests can stay connected with WiFi and wired internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Free weekday newspapers, laptop-compatible safes, and phones are also available.
A health club and complimentary bicycles are featured at the hotel. Other recreational amenities include a steam room and a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs.

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)

Parking and transportation

  • Limo/town car service
  • Secured, covered valet parking on site (USD 110 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 24 to 100 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gold Room
  • Pomme Palais
  • Villard

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 55 floors
  • Ballroom
  • Banquet hall
  • Built in 1981
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Pay movies
  • Plasma TV with premium channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 149 per pet, per stay
  • Dogs only
  • Pet weight must not exceed 25 lbs per pet
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 100.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Utility fee: USD 28.69 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 24 to 100 per person
  • Fee for in-room wireless internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: USD 15.99 per stay (rates may vary)
  • Covered valet parking fee: USD 110 per day
  • Pet fee: USD 149 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-2 AM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

New York Palace
New York Palace Hotel
Palace Hotel
Palace New York
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Lotte New York Palace Hotel
Lotte Palace Hotel
Lotte New York Palace
Lotte Palace
Lotte New York Palace Hotel
Lotte New York Palace New York
Lotte New York Palace Hotel New York

Frequently asked questions

Is free cancellation available at Lotte New York Palace?

Lotte New York Palace offers free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Lotte New York Palace?

As of Apr 7, 2026, prices found for a 1-night stay for 2 adults at Lotte New York Palace on Apr 11, 2026 start from $649, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Lotte New York Palace?

This hotel is situated in Manhattan, just steps from 5th Avenue and Rockefeller Center, and within a short walk of Grand Central Terminal. You'll also find Broadway and Times Square less than a mile away.

Is parking available on site at Lotte New York Palace?

Yes, secured valet parking is offered for USD 110 per day. Wheelchair-accessible van parking is also available for guests.

Is there a spa available at Lotte New York Palace?

The Palace Spa is the hotel's spa and services include hot stone massages, detox wraps, facials, and mani/pedis.

Are there luxury amenities available at Lotte New York Palace?

Yes, guests can indulge in luxuries such as a steam room, a restaurant, and in-room massages at this hotel.

Does Lotte New York Palace have a casino?

No, Lotte New York Palace doesn't have a casino.

Will I find an indoor pool at Lotte New York Palace?

No, there is no indoor pool at this hotel.

Is Lotte New York Palace good for couples?

There are many amenities for couples at this hotel, including in-room massages as well as a restaurant and a bar/lounge.

Does Lotte New York Palace have a hot tub?

No, but this hotel does have a steam room.

Does Lotte New York Palace feature a restaurant that includes a breakfast menu?

Yes, Lotte New York Palace serves a full breakfast for a surcharge each morning at Gold Room.

Will Lotte New York Palace allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Lotte New York Palace for a fee of USD 149 per pet, per stay.

Does Lotte New York Palace have connecting rooms available?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

What is the closest airport to Lotte New York Palace?

The closest major airport to Lotte New York Palace is LaGuardia Airport (LGA), which is 10.2 mi away (34 minutes by car). Another top airport is Teterboro, NJ (TEB), which is located 12.4 mi away (19-minute drive).

Are there rooms with balconies that I can book at Lotte New York Palace?

No, there aren't any guestrooms at Lotte New York Palace that offer a balcony.

Does Lotte New York Palace have a wedding venue?

Take advantage of the wedding venue at Lotte New York Palace if you plan to say "I do" during your trip.

Lotte New York Palace Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1365 out of 1984 reviews
Rating 8 - Good. 306 out of 1984 reviews
Rating 6 - Okay. 170 out of 1984 reviews
Rating 4 - Poor. 89 out of 1984 reviews
Rating 2 - Terrible. 54 out of 1984 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great. First class!!!
Stayed 1 night in Mar 2026

8/10 Good

Linda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wish WiFi was included.
Stayed 5 nights in Jan 2026

10/10 Excellent

Oscar

Stayed 7 nights in Dec 2025

8/10 Good

Mario

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good stay
Stayed 7 nights in Dec 2025

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
I really we love this hotel so beautiful!!
Stayed 2 nights in Dec 2025

6/10 Okay

Francesca

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Bathroom in our room was dirty, two big clumps of hair stuck on the shower wall. They also added a fee for an item being removed from the mini fridge. We did not even open the fridge during our stay. Thankfully we checked out at the desk and had the charge removed. Overall, a little disappointing for the cost of the stay. However, the doormen were top notch and very helpful.
Stayed 2 nights in Dec 2025

10/10 Excellent

julie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location, staff was attentive and prompt when we needed assistance!
Stayed 4 nights in Dec 2025

8/10 Good

Gregory

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in/out was a bit of a mess. Not enough staff and unorganized. Rooms view of Cathedral was great. Exactly as promised. Would I return, yes but Golden Room was a disappointment. Staff disorganized (again). To me this shows lack of leadership in management throughout hotel. Nothing horrible, but you expect a higher standard at higher prices.
Stayed 1 night in Jan 2026

6/10 Okay

Janice

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Service, rooms, staff attitude. Just not the same hotel it was a couple of years ago. We noticed it last year when we came and this year it was worse. Won’t be coming back after 9 years coming to the palace this weekend
Stayed 2 nights in Jan 2026

10/10 Excellent

Noor us

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was very nice & memorable stay.
Stayed 3 nights in Dec 2025

10/10 Excellent

Kerri

Stayed 6 nights in Dec 2025

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was truly a great experience. The staff were all friendly and courteous. The room was amazing with a gorgeous view of St. Patrick’s cathedral. Dining and room service were wonderful! The spa was a gorgeous facility with a great staff. We were in close proximity to Rockefeller Center, Radio City Music Hall, and Time Square; tons of restaurants and shopping. I can not say enough good things about Lotte NYC Palace.
Stayed 5 nights in Dec 2025

10/10 Excellent

Lina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay. The staff was extremely accommodating and helpful!
Stayed 4 nights in Dec 2025

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service
Beautiful hotel especially at Christmas time.Staff and service was great!
Stayed 8 nights in Dec 2025

6/10 Okay

Jini

Liked: Cleanliness
Rooms were mediocre, and no sound proof. I could hear normal voices of next room family as if they were in my room. The biggest issue occurred when we checked in. They had wrong dates for stay (1 day earlier than what I requested and marked as "no show"). I showed my reservation and receipt upon check in from Expedia clearly stating check in I was checking in (not the 25th, it was for the 26th through the 29th). Few issues, (1) still they were going to charge me for the "no show" and said I was supposed to check out one day earlier than my actual reservation from Expedia, (2) also they were going to charge me higher rate than what Expedia had given, (3) even after having manager looking at the receipt from Expedia, they said they "took care of it" with yet wrong charges when I was checking out. Luckily I had a helpful staff Sandy from "Tower" side who looked and listened and corrected charges, and apologized the "error" happened from their side. I really appreciated the transparency. At the end, I stayed the duration I initially requested and paid what I was supposed to. However the experience I had for ~50 min impossible discussion with staffs while checking in ruined the experience. Clearly, this is not a true 5 star hotel like the Plaza, but was not expecting interaction with untrained staffs less than lower level hotels when I pay $800 a night. FYI, we had our car parked in their valet and did not take out for 4 days, and they charged > $300.
Stayed 3 nights in Dec 2025

6/10 Okay

Deadre

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was dated but it was clean and large for a NY hotel room. Location is great. The customer service was awful. The first woman we encountered at the front desk was not friendly, in fact she was rude -- for no reason at all. She didn't say hello, welcome or greet us in anyway. She didn't tell me anything about the hotel or amenities. The second woman who actually checked us in was better. The doormen were extremely friendly and helpful. I won't return.
Stayed 1 night in Dec 2025

10/10 Excellent

Pauline

Stayed 1 night in Dec 2025

10/10 Excellent

Brendan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check in and friendly front desk staff.
Stayed 1 night in Jan 2026

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel is beautiful, the staff are supper friendly and helpful. Room was spacious and very clean. Excellent location with St. Patrick’s Cathedral right across the street and Rockefeller Center just two blocks away. Great restaurants and shops all around us, all in walking distance and only a short car ride from Broadway. Only negatives were someone else’s under garments were left hanging on our shower curtain rod. And we asked for a comforter for the pull out couch bed and it took almost 3 hrs to get one and lastly we had no top sheet on our bed.
Stayed 2 nights in Jan 2026

8/10 Good

Anne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was beautiful and the rooms clean. Staff seemed overwhelmed as check in and check out was a very long wait.
Stayed 2 nights in Dec 2025

10/10 Excellent

Phillip

Stayed 4 nights in Dec 2025

10/10 Excellent

Michela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and view were sensational. The bathrooms need updating. The front desk staff is lovely but check in and check out had monstrous lines
Stayed 6 nights in Dec 2025

10/10 Excellent

Christa

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in Dec 2025

8/10 Good

Ella Christine

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful stay and location staff was nice and accommodating. Would recommend Patience during holiday/Christmas season!!
Stayed 2 nights in Dec 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best hotel experience, hands down! The staff went above and beyond to make sure we were happy. When we go back to New York, we will only be staying here. Not even going to look anywhere else, that's how amazing the Lotte is.
Stayed 2 nights in Dec 2025