2/10 Terrible
Virginia P.
19 jun. 2025
Le gustó: Limpieza
Third Floor Non Working Elevator
I would not book this unit again.The listing clearly stated that an elevator was available for guests, but it was out of service for the majority of our stay—with no advance notice and no resolution. What’s worse, the unit is on the third floor, which was not disclosed in the listing.This created a serious issue for us: my mom has health limitations and was unable to leave the unit because she physically couldn’t manage the stairs. It completely changed the experience of our trip.I reached out to the host, who told me the elevator was a shared amenity and therefore not their responsibility. While I understand that the building may manage the elevator, it was still listed as an included amenity—and that mattered when I made the booking.There was no offer of help, refund, or compensation for the inconvenience. If accessibility is important to you or your group, I recommend looking elsewhere.
Virginia P.
Se hospedó 7 noches en junio de 2025