Thompson Madrid, by Hyatt

5.0 star property
Luxury hotel with a 24-hour fitness center and a rooftop terrace

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Photo gallery for Thompson Madrid, by Hyatt

Bar (on property)
Seasonal outdoor pool
Room, 1 King Bed, Balcony | 2 bedrooms, hypo-allergenic bedding, minibar, in-room safe
Bar (on property)
2 bedrooms, hypo-allergenic bedding, minibar, in-room safe

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • Housekeeping
  • Gym

Explore the area

View in a map
Plaza del Carmen S/N, Madrid, Madrid, 28013
  • Gran Via
    ‪2 min walk‬
  • Puerta del Sol
    ‪3 min walk‬
  • Plaza Mayor
    ‪8 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

Junior Studio Suite, Terrace

8.0 out of 10
Very good
(2 reviews)
  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Terrace

10.0 out of 10
Exceptional
(3 reviews)
  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 2 Bedrooms

  • 861 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed

Room, 1 King Bed (City View)

  • 366 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Suite, Terrace, Corner

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Twin Beds (City View)

9.4 out of 10
Exceptional
(8 reviews)
  • 334 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

Suite (Penthouse)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(8 reviews)
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Terrace

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • 603 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Balcony

8.8 out of 10
Excellent
(5 reviews)
  • 388 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Madrid

Located in Madrid Centro, Thompson Madrid, by Hyatt is next to popular attractions like Gran Via and Puerta del Sol. This 174-room, 5-star hotel welcomes guests with a restaurant, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Gran Via - 2 min walk - 0.1 miles
  • Puerta del Sol - 3 min walk - 0.2 miles
  • Plaza Mayor - 8 min walk - 0.5 miles
  • Royal Palace of Madrid - 13 min walk - 0.7 miles
  • Prado Museum - 13 min walk - 0.7 miles

Getting around

  • Sol Station - 3 min walk
  • Madrid Recoletos Station - 18 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 26 min drive

Restaurants

  • ‪C & Tapas - ‬2 min walk
  • ‪Dunkin´España - ‬2 min walk
  • ‪Takos - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Ciudad de Tui - ‬2 min walk

About this property

Thompson Madrid, by Hyatt

Luxury hotel with a 24-hour fitness center and a rooftop terrace
Built in 2022, the brand new Thompson Madrid, by Hyatt features a 24-hour gym, a rooftop terrace, and free WiFi in public areas. Airport transportation is made easy with an airport shuttle (available 24 hours) for EUR 110 per room one-way. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a business center, a seasonal outdoor pool, and laundry facilities.
Guests can expect free WiFi and 55-inch TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and slippers. Other amenities include minibars, coffee makers, and laptop-compatible safes. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Languages

English, French, German, Italian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (EUR 30 per day)
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 35 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Art Deco architecture
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 20 to May 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 50 per pet, per night
  • Dogs only
  • 1 total (22 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately EUR 35 per person
  • Airport shuttle fee: EUR 110 per room (one-way)
  • Nearby parking fee: EUR 30 per day(1640 ft away; open 24 hours)
  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • The seasonal pool is open from May 01 to October 25.
  • No rollaway or extra beds are available.

Frequently asked questions

Is a free cancellation option available at Thompson Madrid, by Hyatt?

Thompson Madrid, by Hyatt offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What can I see within easy reach of Thompson Madrid, by Hyatt?

This hotel is situated in Madrid Centro, just steps from Gran Via and Puerta del Sol, and within a short walk of Plaza Mayor. You'll also find Royal Palace of Madrid and Prado Museum less than a mile away.

Will I be able to park at Thompson Madrid, by Hyatt?

No, there isn't parking at this hotel.

Does Thompson Madrid, by Hyatt feature a casino?

No, Thompson Madrid, by Hyatt doesn't have a casino.

Will I find an indoor pool at Thompson Madrid, by Hyatt?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool will be open from May 01 until October 25.

Is Thompson Madrid, by Hyatt a good place to stay for couples?

Amenities that appeal to couples at this hotel include a minibar, a rainfall showerhead, and bathrobes.

Are there hot tubs at Thompson Madrid, by Hyatt?

No, there isn't a spa tub at this hotel.

Does Thompson Madrid, by Hyatt have a restaurant that serves breakfast?

Yes, Thompson Madrid, by Hyatt serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Will Thompson Madrid, by Hyatt allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Thompson Madrid, by Hyatt for a fee of EUR 50 per pet, per night. The property also provides food and water bowls.

Does Thompson Madrid, by Hyatt have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Thompson Madrid, by Hyatt?

The closest major airport to Thompson Madrid, by Hyatt is Adolfo Suarez Madrid-Barajas Airport (MAD), which is 10.1 mi away (26 minutes by car).

Are there rooms with balconies at Thompson Madrid, by Hyatt?

Yes, some guestrooms at Thompson Madrid, by Hyatt offer a furnished balcony and may feature city views.

Thompson Madrid, by Hyatt Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 215 out of 258 reviews
Rating 8 - Good. 29 out of 258 reviews
Rating 6 - Okay. 5 out of 258 reviews
Rating 4 - Poor. 3 out of 258 reviews
Rating 2 - Terrible. 6 out of 258 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Trent

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jun 2025

8/10 Good

Sally

Stayed 1 night in May 2025

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tenían un personal muy bueno, extremadamente servicial. Lo recomiendo
Stayed 4 nights in Apr 2025

10/10 Excellent

Sammy, Windsor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Staff was very welcoming! Clean and top amenities! Nothing negative about this hotel. Will stay again! My rooms door rattled a bit every time the nearby doors closed. Should be an easy fix. But definitely just amazing hotel! Will stay there again hopefully!
Stayed 1 night in Apr 2025

10/10 Excellent

DAVID

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all great and nice room !
Stayed 5 nights in Apr 2025

10/10 Excellent

Kimberley, Santa Clara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was terrific! Very helpful and friendly. The restaurant was convenient for breakfast and the food was good. The hotel is centrally located with an almost complete new plaza in front and a taxi stand is just on the opposite side from the hotel. This made our museum trips much easier. The room wasn’t large, but it had a great shower.
Stayed 5 nights in Apr 2025

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great and room very clean. Lobby bar and seating area limited/small.
Stayed 3 nights in Apr 2025

10/10 Excellent

Alberto

Stayed 6 nights in Apr 2025

8/10 Good

Alex

Traveled with partner
Liked: Cleanliness, staff & service
Hotel was nice, area is great. Dead in the middle of everything. We had a Terrance room. It was nice, the floors seem squeaky for a somewhat new hotel. Linda made me feel unsafe same goes for the Terrance. Overall hotel was great only downsize. Was the pool, rooftop and outside of hotel was under construction. Staff was ok now one really went out of their way to make us feel special or checked up on us. Was just me and my wife.
Stayed 3 nights in Apr 2025

10/10 Excellent

Sammy, Windsor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Apr 2025

10/10 Excellent

Talal Mohammed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location stuff is helpful modern hotel clean rooms
Stayed 2 nights in Dec 2024

10/10 Excellent

Govind

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice central location. Very helpful staff.
Stayed 3 nights in Mar 2025

10/10 Excellent

JOSE, SAN ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2025

10/10 Excellent

Zhou

Liked: Cleanliness, staff & service, property conditions & facilities
The staffs were very friendly. The room was nice.
Stayed 4 nights in Mar 2025

10/10 Excellent

ARIEL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel. Ubicación premium, servicio excelente! Buen desayuno. Destacó la calidad de atención del personal en general! Sin dudas en mis próximos viajes volveré a este hotel
Stayed 2 nights in Mar 2025

10/10 Excellent

Victoria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay Here!

This was a beautiful room with a beautiful view. The staff was so delightful and kind. Very helpful as well.
Stayed 2 nights in Mar 2025

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were so helpful and welcoming
Stayed 3 nights in Mar 2025

10/10 Excellent

natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
gorgeous first floor, amazingly nice staff. The art work is unique and the center courtyard if so cool- view from rooms and elevator. Loved the bathroom facilities as well.
Stayed 1 night in Mar 2025

10/10 Excellent

yousef, canton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Feb 2025

10/10 Excellent

Gustavo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very modern and in a perfect location. There was a little bit of construction near by so it made it hard to get dropped off at the property but that’s out of their control and not their fault. We really enjoyed our stay and the staff was extremely friendly and personal
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

veronica

Great
Stayed 1 night in Jan 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Jason

Stayed 2 nights in Jan 2025