Luxury Hotels in Harbour Heights, Punta Gorda

"Second trip here. Loved it the first time before Hilton took over. Housekeeping in the rooms was non existent. We stayed 6 nights and were supposed to have a bed change after 4 nights, plus bed made and towel changed everyday. We were out of the room most of the day with the sign requesting make up the room. Only bed made 1 day without a request. No one ever came to switchout towels or empty the trash. It was a housekeeping joke. Very disappointed. Last time was so much more like a resort where they appreciated us. Also, a friend sent me a gift card and no one in the entire resort knew how to redeem it. everyone kept saying it was a new system. Alexa from Half Cracked tried to help her best (thank you!) but eventually on the last day the hotel manager had to just apply it to the bill. Not sure we will make trip #3 here."

"The room was listed as a pool and marina view but was actually a parking lot view from room 1 and 2. Large tourist busses parked outside our balcony view and ran their engines. We would like a 50% refund on our room for misleading advertising. The floor was also in need of a mopping. The room is nice "

"Room keys we were provided did not work and we were not given replacements. There were no cookies :-("