East Memphis Vacation Packages

As described. Grove and Square are both overrated compared to commentary received

Property is run down, and rooms need updating. Paint, carpet, lots of wear & tear. Location is great, and connection to the convention center is a benefit! Hence, property appears heavily used. Stayed there last year, and there is a visible difference.

All good until Sunday eve when the desk called my room and asked why I was there? I was there because my trip, booked via Orbitz, had me there checking in Friday, checking out Monday am. Westin did not have that programmed and said I either had to leave or pay for another night. I showed staff my Orbitz itinerary and trip numbers on my phone. I was permitted to stay after such. Not certain yet if I was charged. If I am they will be hearing back from me.

No one made it clear to us that we had to request that our bed be made, trash dumped, towels freshened, etc. So after the first night, we left early the next morning but when we came back the room was not cleaned or tidied up or bed made. We also requested more shampoo and conditioner and no one bothered to bring it up so we had to request in person at the front desk the next day to get it.

The complimentary shuttle service was greatly appreciated and easy to use.