I'd give this hotel a zero star rating for their inability to properly maintain the amenities and their utter lack of customer service.
The level of chemicals in the Hot Tub caused rashes, burning, fried body hair, and faded our swimsuits several years' worth. I called to tell the front desk after we had left and saw the after effects of the hot tub, and the front desk person barely seemed to care, so I came back 2 days later when the general manager was back, and he was absolutely uncaring, combative, and offered no solution or recompense. When I showed him the swimsuit, he immediately said there's no proof it happened at the hotel and he didn't seem to believe about the rashes or damaged hair because I didn't provide a picture. He insisted the chemical levels were monitored but refused to give any details about what the chemical levels were, just insisted they were not at fault. There was absolutely no customer service at all, and the manager's attitude and immediate disbelief was insulting.