First off, this house is very nice and spacious. Prior to booking, I messaged the host to find out the pool/hot tub temps. I was assured that there was a difference in the two, and paid for additional heating to make sure we had a hot spa to use since we went during chilly weather. Almost daily, I messaged the host with issues and the systems were inconsistent. We would run the jets in the spa, and the heater would immediately turn off. They claimed to have sent two people out to check water temps, and told us the temps were as set (which was not our experience)! About half of the days, the hot tub would randomly get hot. We’d come home early from our daily activities wanting to use the spa, only for it to be cold and not get to the temperatures expected. I was consistently told by the host that I was not understanding how the system worked, yet a pool cleaning man agreed with us that it was set to pool only mode, AND a pool tech (who came on our very last day) found that there was a problem and finally fixed it. My biggest complaint, is that this homeowner tried charging us for the pool tech to come out when we never agreed to pay for that, and there was a clear problem found when we paid for heat! The pool remained heated the entire stay, but the hot tub was a constant problem and was the only reason we booked this home. We are still trying to get refunded for the heat and the homeowners are refusing. This was a horribly frustrating experience with unethical hosts!