4/10 Malo
Andrea V.
13 jul. 2025
Checkin process was confusing. Email said to check in at front desk and pick up parking pass. Front desk said they could not help me as I booked through VRBO/Vacasa. I texted & called customer service to request an early check in. I was told there was no communication to know if the unit was ready and checkin time would remain 4pm. I went to the unit upon arrival indeed to find it clean and ready. No AC which the listing did mention. The unit was HOT. It did not cool off till early morning. It was cooler outside, in the hall. There was one small window with no cross breeze. Definitely need AC even being in the mountains. The room was clean with the exception of the shower. Once we left the room the door would not lock. Customer service addressed the issue while we were at dinner and had no further problems. The safe was locked upon our arrival. Customer service said they had no one that could assist. We had no safe and left for a dinner reservation with an unlocked door. The location is fine. The unit is okay. You get what you pay for.
Andrea V.
Se hospedó 2 noches en julio de 2025