2/10 Terrible
Dennis
Traveled with partner
May 2, 2026
Disliked: Staff & service, amenities, property conditions & facilities
When we first arrived desk clerk wearing mask was doing something on computer, never acknowledged us for several minutes then said the people sitting in the lobby were first; when we slid to the side of the desk she told us to sit down in the lobby with the others and wait. Things that didn’t work: (thermostat: employee said she’s send maintenance the next day. Key card: neither one consistently worked and I took them down to get re-keyed five times in two days. They said the key machine didn’t work well. Wi-Fi: Had to go back down to the desk to have her connect it. TV: Went back to the desk and she said she’d be up to fix it. Came about an hour later and it took her 20 minutes to program it to work. Then I couldn’t change channels and had to go back downstairs again. Shower/sink faucet: Hot water was hit and miss. Wife took cold shower; I had to shave with cold water. They said to call corporate because boiler was bad. Breakfast: 1st day no hot water for oatmeal/tea. Each time I went back downstairs with another problem there were between two and four others there waiting with a complaint and the clerk was always up in somebody else’s room trying to fix something. She tried, but was fighting a losing battle with all the things that were wrong. The morning we left the lobby men’s room sink was full of dirty water completely clogged and the toilet was making gurgling noises.
Dennis
Stayed 2 nights in Apr 2026
