Chaplin Vacation Packages

Room was very nice snd clean. Staff always said hello and smiled. Lots of parking. Quite even though the hotel was busy.

Room was filthy, hallway areas were run down and not maintained, housekeeping left us with no towels. Staff was friendly

Stay was excellent. The staff goes above and beyond to help make stay perfect. Some construction going on in a few rooms but hardly noticeable. Great stay looking forward to our next visit

After calling in ahead of time to ask if air conditioning was operational in rooms in 34-40 C heat and assured all was well, we experienced VERY poorly working a/c with no assistance to fix the issue after complaining. Our stay was uncomfortable; we were unable to sleep in the warm room. The facilities were not well maintained/ cleaned during a busy weekend while several sports teams were staying at the hotel. As well, the maintenance person who supposedly tried to fix the a/c in our absence deposited trash from the hallway in our room waste basket, which is a biohazard and absolutely disgusting. (We saw the refuse in the elevator several times throughout the day, not pleasant ) Upon checkout, the management only provided a $50 reduction on our two-night stay and a voucher for a free night on a future stay. Will never return. Buyer beware, this facility is not worth it.