Historical Hotels in Cap Cana

"Everything clean and neat, tasty food and with quality."

"Great room, great food, great views! "

"I had high expectations for The St. Regis Cap Cana Resort, especially given how new the property is and the price point, which is very much in line with what you’d pay for a luxury hotel in New York. The hotel itself is stunning. The design is modern and elegant, everything feels brand new, and the setting in Cap Cana is beautiful. Rooms are spacious, well thought out, and exactly what you would expect from a St. Regis in terms of aesthetics. The beach area and pools are also very well done. Where the experience really falls short is the service — and unfortunately, at this price level, that’s what matters most. Service across the hotel felt inconsistent and, at times, surprisingly poor. Simple requests would take too long or require multiple follow-ups. There was a general lack of attention to detail and proactiveness that you would normally expect from a brand like St. Regis Hotels & Resorts. It often felt like the staff was either undertrained or not aligned with the level of service the hotel is trying to position itself at. Dining was another mixed experience. The food quality was decent, but service in restaurants was slow and sometimes disorganized, which made meals feel more frustrating than enjoyable.To be clear, this is not a bad hotel — far from it. The physical product is fantastic. But when you are charging top-tier luxury prices, guests expect top-tier service, and right now there’s a clear gap between the two."