Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Beachfront property with 9 restaurants and 8 outdoor pools

Choose dates to view prices

Where to?

Dates

November 2025

December 2025

Free minibar, in-room safe, desk, blackout drapes

8 outdoor pools, pool umbrellas, sun loungers

9 restaurants, breakfast, lunch, dinner served; international cuisine

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar
Hot Tub
Breakfast included
Room service

Explore the area

Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580

Place, Moon Palace Golf Club
‪16 min drive‬
Place, Petempich Bay
‪24 min drive‬
Place, Puerto Morelos Town Square
‪31 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪25 min drive‬

Room options

Luxury Junior Suite Ocean View

560 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

3800 sq ft
Ocean view
Sleeps 12
1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Ocean View

1851 sq ft
Ocean view
Sleeps 8
1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Wonderful

1259 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Suite Ocean View with Terrace Jacuzzi

Good

592 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View

Very good

1259 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

1259 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Swim Out DC

1851 sq ft
Sleeps 8
1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Swim Out

Good

560 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite with Terrace Jacuzzi

Good

592 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

Exceptional

3207 sq ft
Ocean view
Sleeps 8
1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

1259 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite

Good

560 sq ft
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Swim Out Diamond Club

Good

560 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

Luxury Presidential One Bedroom Suite Swim Out

1259 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Swim Out

1851 sq ft
Sleeps 8
1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Family Suite Ocean View Diamond Club

656 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Ocean View Diamond Club

Very good

560 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Diamond Club

1259 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Very good

592 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Family Suite Ocean View

656 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Exceptional

1851 sq ft
Ocean view
Sleeps 8
1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

About the neighborhood

Puerto Morelos

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino places you 6.3 mi (10.2 km) from El Tinto Golf Course. This 833-room, 4.5-star property welcomes business and leisure travelers with 8 outdoor pools, a full-service spa, and a casino.

What's nearby

Xoximilco - 15 min drive - 6.6 miles
Moon Palace Golf Club - 16 min drive - 7.0 miles
Puerto Morelos Beach - 23 min drive - 11.1 miles
Petempich Bay - 24 min drive - 9.1 miles
Puerto Morelos Town Square - 31 min drive - 13.8 miles

Getting around

Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

‪Agave Mexican Cuisine - ‬16 min walk
‪Grand Lobby Bar - ‬15 min drive
‪the cave - ‬18 min walk
‪Diamond Club Bar - ‬15 min walk
‪Grand Central Buffet - ‬16 min drive

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Beachfront property with 9 restaurants and 8 outdoor pools

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino features a full-service spa, 8 outdoor pools, and a casino. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this all-inclusive property include a free water park, a nightclub, and a children's pool.

49-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Along with relaxing touches like rainfall showers and jetted tubs, bathrooms offer free toiletries and slippers. Other amenities include free minibar items, balconies, and MP3 docks.

3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Awards and affiliations

Eco-Certified Property

This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Pool
Hot Tub
Breakfast included
All inclusive

$318 nightly

Nov 17 - Nov 18

Total with taxes and fees

2 outdoor pools, pool umbrellas, sun loungers

Pool
Hot Tub
Breakfast included
All inclusive

$307 nightly

Dec 7 - Dec 8

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
2 poolside bars
3 bars/lounges
3 swim-up bars
4 beach bars
9 restaurants
A coffee shop/cafe
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Restaurants on site

Gourmet Marche
Grazie Italian Trattoria
Hunter Steak House
Taj
Zen

Things to do

12 slot machines
3 outdoor tennis courts
8 gaming tables
8 outdoor pools
Arcade/game room
Beach volleyball
Beach yoga
Billiards/pool table
Boat tours
Casino
Children's pool
Fishing
Free children's club
Free water park
Full-service spa
Gym
Hot tub
Kayaking
Motor boating
Nightclub
Personal motorized watercraft
Playground
Sauna
Scuba diving
Shopping
Snorkeling
Steam room
Water skiing
Waterslide

Family friendly

8 outdoor pools
Arcade/game room
Children's pool
Free children's club
Free supervised activities for children
Free water park access
In-room babysitting (surcharge)
In-room crib
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business center
Computer station
Conference center
Meeting rooms

Outdoors

Barbecue grill
Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Garden
On the beach
On the waterfront
Picnic area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa treatment rooms
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator (36 inch wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible public washroom

4 floors
Beaux Arts architecture
Built in 2014
Designated smoking areas (fines apply)
Reception hall

Room amenities

Bedroom

Blackout drapes
Free crib

Bathroom

Bathrobes
Free toiletries
Hair dryer (on request)
Jetted bathtub
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Entertainment

49-inch plasma TV with premium cable channels
MP3 dock

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Desk
Free local calls
Iron/ironing board
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 18 2025 to December 6 2025 (completion date subject to change). The following areas are affected:

Business center
Front desk
Guestrooms
Hallway
Lobby
Meeting facilities
Swimming pool
Water park

Alternate facilities will be available offsite during the renovation.

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Sanitation services: MXN 79.20 per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3 PM—-midnight
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

Property Registration Number 005-007-005839/2025

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

No rollaway or extra beds are available.

Property is also known as

Royalton Cancun

Royalton Riviera

Royalton Riviera Cancun All Inclusive Puerto Morelos

Royalton Riviera Hotel

Royalton Riviera Hotel Cancun

Royalton Riviera Cancun Resort All Inclusive Puerto Morelos

Royalton Riviera Cancun Puerto Morelos

Royalton Riviera Cancun Inclu

Royalton Riviera Cancun Resort Spa All Inclusive

Frequently asked questions

Can I book all-inclusive rates at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive resort and rates come with buffet and à la carte meals plus all onsite activities. Activities include kayaking, tennis, and volleyball.

How much does it cost to stay at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

As of Nov 10, 2025, prices found for a 1-night stay for 2 adults at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino on Dec 7, 2025 start from $268.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers free cancellation on some room rates. To learn more, review the cancellation policy on our site.

What can I see near Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Guests enjoy the property's location in Puerto Morelos based on their ratings, and it's steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Xoximilco are both also nearby.

Is parking available on site at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Yes, self parking is offered for free at the all-inclusive property.

Is there a spa at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

There is a full-service spa available for guests to enjoy and services include hot stone massages, deep-tissue massages, body wraps, and reflexology.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino include a casino at the property?

Yes, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino has a casino and it includes 8 gaming tables and 12 slot machines.

Will I find an indoor pool at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

No, this property doesn't have an indoor pool; however, there are 8 outdoor pools and a hot tub.

What amenities will couples enjoy at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

This beachfront all-inclusive property offers plenty of amenities for couples including 4 beach bars, 8 outdoor pools, and 9 restaurants.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have a hot tub?

Yes, this all-inclusive property has a spa tub.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have a restaurant that serves breakfast?

Yes, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino has 9 restaurants, and serves free buffet breakfast each morning.

Will Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino allow pets to stay for free?

No, pets and service animals aren't allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino.

Are there connecting rooms at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

No, there aren't connecting guestrooms at this all-inclusive property.

How close is the airport from Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

The closest major airport to Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is Cancun Intl. Airport (CUN), which is 10.1 mi away (19 minutes by car).

Are there rooms with balconies that I can book at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Yes, every guestroom at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino comes with a balcony with some featuring ocean or garden views.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offer wedding services?

There are wedding services available at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino if that's in your vacation plans.

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino Reviews

7.0

Good

7.4/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

6/10 Okay

Yuliana

Traveled with family

Aug 12, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Inclusive was ok. Everything is very limited can not go in and out with out a rental, and if you use their Taxis they'll scam you

Stayed 3 nights in Aug 2025

10/10 Excellent

Kayla

Traveled with group, Traveled with partner, Traveled with family

Aug 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

N/A

Stayed 6 nights in Apr 2025

8/10 Good

Victoria

Traveled with group, Traveled with family

Aug 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I believe they’re in transition with remodeling however, the elevators were my largest complaint. Slow and hot like a sauna.

Stayed 2 nights in Aug 2025

2/10 Terrible

Dianet

Traveled with family and small children

Aug 10, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Don’t waste your money on Royalton — the worst hotel I’ve ever stayed at. The room was in very poor condition, with all the walls peeling. We couldn’t use the jacuzzi because it was so unsafe you could fall if you got in. The rooftop pool was dirty and peeling, the air conditioning was terrible, and both the buffet and the service were awful. You can even see cockroaches walking on the walls of the buffet. You can try calling customer service, but no one answers. On the first day, they literally sent us to fix the sofa ourselves so that my kids could sleep, saying it wasn’t hard to do. We spent three days with diarrhea from the food. The worst experience I’ve ever had in all my trips to Cancún — they will never see me there again.

Stayed 11 nights in Jul 2025

10/10 Excellent

Taralee

Traveled with family and small children, Traveled with group, Traveled with family

Aug 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property, renovations are being made so I can only imagine how it would look once completed. Kind staff and welcoming environment. Antonio by the main pool is amazing! David for pool activities super energetic and funny! Overall enjoyed our stay.

Stayed 4 nights in Aug 2025

6/10 Okay

Christeena

Aug 9, 2025

Stayed 4 nights in Jul 2025

8/10 Good

Shelley

Aug 8, 2025

Liked: Cleanliness, staff & service

Construction

Stayed 10 nights in Jul 2025

4/10 Poor

David

Traveled with family

Aug 8, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

The staff were very friendly for the most part, the rooms were very big but had a horrible smell of sitting water, the pools looked like they were never cleaned and the facility was run down and had many cockroaches. I have been to Mexico many times and can’t remember when I saw a cockroach on the property.

Stayed 7 nights in Jul 2025

2/10 Terrible

Alexia

Aug 6, 2025

Disliked: Staff & service

Horrible experience

Stayed 1 night in Aug 2025

2/10 Terrible

Anisley

Aug 5, 2025

Stayed 7 nights in Jul 2025

2/10 Terrible

Lismara

Aug 5, 2025

Liked: Amenities

Disliked: Cleanliness, staff & service, property conditions & facilities

Muchas cucarachas en el buffet

Stayed 8 nights in Jul 2025

8/10 Good

Sandra

Aug 5, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 6 nights in Jul 2025

10/10 Excellent

Jennifer

Traveled with family

Aug 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The food and drinks were good. The staff was absolutely amazing. Especially, Julio- he always made sure we had dinner reservations secured.

Stayed 5 nights in Jul 2025

4/10 Poor

Kiera

Traveled with group, Traveled with partner, Traveled with family

Aug 4, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

The property was beautiful and the food was very good at the resort. The room was amazing and very well kept, however the cleaning service failed to properly stock our towels and washcloths. We had 2 people staying in our room and they would always only give us enough for one person everyday. My main issue was with the staff's service. It felt as if they weren't interested in actually helping us, and were more interested in pushing us toward anything that would cause us to spend more than we actually needed to. Or they kept trying to get us to sign up for services we didn't actually need to get to what we DID need. My partner and I were there for a wedding and we booked at the wrong resort. Instead of telling us we needed to get a wedding pass for the other resort where the wedding was being held, the staff kept giving us the runaround, and kept trying to get us to pay for a day pass that was twice the cost. We were given wristbands at the resort we went to for the wedding and were told to leave our passports at the main desk. We forgot to retrieve them, and the next day my partner was told we had to pay the cost of one night since they didn't know if we actually stayed over night (even though they could look at the cameras and see when we left). When I went to the desk, they then said they only needed our wristband (I still had mine on, he didn't have his). It felt as if they, again, just wanted to get money from us instead of telling us what we actually needed to know.

Stayed 4 nights in May 2025

8/10 Good

Sophie

Traveled with family and small children, Traveled with group

Aug 4, 2025

Liked: Cleanliness, staff & service, amenities

The resort was not bad, they have a lot of pools but we came mainly for the beach. Their beach is right next to the swamp so there is a smell to it, water is not as nice as the hotel zone area. As for seaweeds, they did a good job at putting up the barrier to control the seaweeds. We only had our room cleaned twice because they would always come later in the afternoon when our baby was napping. we purposely left the room in the morning and afternoon to allow them to clean our room and called to requested room service as well but that didn’t make a difference. Other resorts usually have staff checking on us for drink while we sit on the beach but no staff ever came out to get us our drinks.

Stayed 5 nights in Jul 2025

10/10 Excellent

Phillip

Aug 4, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jul 2025

10/10 Excellent

Maria Anabel

Traveled with family

Aug 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had a wonderful stay

Stayed 5 nights in Jul 2025

8/10 Good

Millicent

Traveled with family

Aug 3, 2025

Liked: Amenities, property conditions & facilities

The Buffet was very good

Stayed 4 nights in Jul 2025

2/10 Terrible

MARIAM

Traveled with family

Aug 2, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This property has the worst service. They are short staffed and staff that’s there could care less. At the buffet, the waiters take 15 minutes to come to your table. The staff is rude. Room service menu is limited and they run out of food so quickly. The beach was full sea weed. They didn’t maintain the beaches. Umbrellas were hard to find because they had very limited number of umbrellas. The waiter at the pool rarely came by. When they did come by, they took 30 minutes to bring the drink, which were watered down. There were bugs in the room. House keeping didn’t come every day. In the room description, it said the suite had kitchenette. It had no glasses or utensils. And it was dirty. A very disappointing experience to say the least.

Stayed 5 nights in Jul 2025

2/10 Terrible

Rania

Traveled with family and small children, Traveled with family

Aug 2, 2025

Disliked: Staff & service, amenities, property conditions & facilities

Terrible service. The food at most places was disgusting and wait time was very long. Paid for a butler, he never showed up. Room service food is nasty. They limit you to food although it’s an all inclusive. There was a roach in my room. Stray dogs and cats all over the resort and raccoon playing in the hallways. If you call front desk or any other service, they are either rude or they hang up on you.

Stayed 5 nights in Jul 2025

2/10 Terrible

Ayeh

Traveled with family

Jul 31, 2025

Disliked: Cleanliness, amenities

Just came back after staying a week with a group of 10. Shortly after we arrived we found out that the resort was closing in 2 weeks for a reopening in January 2026 as it was bought out by another company so every part of the stay was a disaster as it was clear the staff remaining could care less about the hospitality since the resort was closing anyway. The staff was unpleasant, the pools were nasty, half our group were diagnosed with ear infections from how dirty the pool water was, the ocean was not swimmable which now makes sense as to why there are no beach pictures posted from the resort. The lobby and restaurants are tiny with very poor service and the buffet smelt of a dead fish and mildew with very long wait times. They trying to upsell everything and all of their services are 100x more expensive than the most luxurious offerings in the states. Had we know they were closing we would have booked another resort simply to receive the survive as paid for and although a reopening might change our experience it’s hard to consider ever going back when they didn’t even care we were there in the first place. There are soooo many other resorts to choose from, don’t pick this one. You’ll be paying the same and you’ll receive nothing on retuen

Stayed 7 nights in Jul 2025

10/10 Excellent

Jagroop

Jul 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Enjoy

Stayed 6 nights in Jul 2025

8/10 Good

Kara L

Traveled with group, Traveled with family

Jul 30, 2025

Liked: Cleanliness, staff & service, amenities

Property is a bit rundown, seems to be understaffed

Stayed 6 nights in Jul 2025

6/10 Okay

Laura, Massapequa Park

Jul 30, 2025

Liked: Staff & service

Could use an update but staff is wonderful

Stayed 4 nights in Jun 2025

6/10 Okay

Jose

Jul 29, 2025

Liked: Staff & service

Stayed 3 nights in Jul 2025

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Luxury Junior Suite Swim Out Diamond Club

View all photos for Luxury Presidential One Bedroom Suite Swim Out

Luxury Presidential One Bedroom Suite Swim Out

View all photos for Luxury Presidential Two Bedroom Suite Swim Out

Luxury Presidential Two Bedroom Suite Swim Out

View all photos for Luxury Family Suite Ocean View Diamond Club

Luxury Family Suite Ocean View Diamond Club

View all photos for Luxury Junior Suite Ocean View Diamond Club

Luxury Junior Suite Ocean View Diamond Club

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Luxury Presidential One Bedroom Suite Diamond Club

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

View all photos for Luxury Family Suite Ocean View

Luxury Family Suite Ocean View

View all photos for Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

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Sensira Resort & Spa Riviera Maya – All Inclusive

About the neighborhood

Puerto Morelos

What's nearby

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About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Awards and affiliations

Similar properties

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

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Outdoors

Full-service spa

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