Canalside Rail Trail Vacation Packages

We are return guests at this hotel having been there 4 years ago and this visit was awful! The breakfast area seating changed and no longer is a comfortable space! The coffee is terrible and is from the cheapest automatic coffee maker! The breakfast itself is quite different and my six friends that are guests here all feel the same! I went to the desk and spoke to an “assistant manager” who said he felt belittled! I assured him that my complaint was about the breakfast room and had nothing to do with him! The young man working in the breakfast room was so kind and actually offered to make me some instant coffee! The one thing we loved was the restaurant and we will dine there again but definitely will go to a different hotel!

We were in Boston for the Mammoth March in Hingham and needed a base for some sight seeing in Boston for the week. We did not have a rental car but the parking garage was easily accessible and secure. We were able to get ubers very easily from the location. The Chelsea train station was only a 5 min walk away and the trains were reliable and efficient. The support staff replied to all our messages in the chat option quickly and were very helpful. The kitchen was well stocked and set up. The apartment was clean and all the linens and towels were freshly laundred. Would recommend this place without hesitation.

The hotel charges four star prices and wants to be a four star hotel and has many of the amenities to be that. Unfortunately, they don’t have four star service. There were constant issues with their computer system that made the check in process clunky. We would call the front desk and they wouldn’t pick up. We tried to order food on multiple occasions and there were advertised items that were not available. We were once told they couldn’t serve us because their system couldn’t process the order. One problem is a coincidence but three or four over a two night stay is a pattern.

We had a wonderful stay. The rooms were clean and luxurious. So many amenities, We highly recommend the restaurant Grana. We were a 10 minute walk from Faneuil Hall. We will be back!

This was a very clean and well-looked after property, and the staff went out of their way to check everything was in order.