Our work crew stayed at your property from June 30 to July 3, 2025. Unfortunately, they experienced bed bug activity during their stay but did not report it at the time.
This issue only came to our attention today, when we rebooked the same hotel for the same crew for a stay scheduled July 8th–11th, 2025.
Upon learning that they were scheduled to return, the crew informed us of the previous bed bug problem and provided photos showing live bugs and unsanitary bedding conditions from their earlier stay.
As a result, the crew has refused to check in again, citing legitimate health concerns and the risk of carrying bed bugs home or to other job sites.
Despite the fact that this new reservation has not been used—and was canceled due to unsafe conditions—the hotel has refused to issue a refund for the July 8th–11th stay. This is unacceptable given the situation and the photographic evidence (attached) that was provided by our crew to Frank at the front desk.