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citizenM Boston Back Bay

4.0 star property
Hotel with a restaurant, steps from Newbury Street

Choose dates to view prices

Photo gallery for citizenM Boston Back Bay

Lobby
Interior detail
Terrace/patio
Lobby sitting area
Exterior

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Air conditioning

Explore the area

Map
408 Newbury street, Boston, MA, 02115
  • Fenway Park
    ‪8 min walk‬
  • Copley Square
    ‪13 min walk‬
  • Boston University
    ‪2 min drive‬
  • Boston, MA (BOS-Logan Intl.)
    ‪7 min drive‬

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Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, City View

8.8 out of 10
Excellent
(28 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed

9.0 out of 10
Wonderful
(167 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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Exterior

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About the neighborhood

Boston

Located in Fenway–Kenmore, citizenM Boston Back Bay is adjacent to Newbury Street and within a 10-minute walk of other popular attractions like Northeastern University. This 399-room, 4-star hotel has a restaurant, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Hynes Convention Center - 5 min walk - 0.3 miles
  • Northeastern University - 8 min walk - 0.5 miles
  • Fenway Park - 8 min walk - 0.5 miles
  • Copley Square - 13 min walk - 0.7 miles
  • Boston University - 2 min drive - 1.4 miles

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪Bukowski Tavern - ‬4 min walk
  • ‪Wendy's - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Tatte - ‬4 min walk
  • ‪The Bebop - ‬4 min walk

About this property

citizenM Boston Back Bay

Hotel with a restaurant, steps from Newbury Street
CitizenM Boston Back Bay features a 24-hour gym, free WiFi in public areas, and coffee in a common area. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include a microwave in a common area, express check-in, and express check-out.
Guests can expect free WiFi and 43-inch LED TVs with digital channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. IPads, iPod docks, and refrigerators are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

Languages

English

Similar properties

Exterior

Copley Square Hotel, a FOUND Hotel

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available
8.6 out of 10, Excellent, 3,761 reviews
$151 nightly
The price is $176
Aug 24 - Aug 25
Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses eco-friendly cleaning products.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and a security system.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Long-term renters welcome.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

Frequently asked questions

Is free cancellation available at citizenM Boston Back Bay?

CitizenM Boston Back Bay offers free cancellation on some room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at citizenM Boston Back Bay?

As of Jul 31, 2025, prices found for a 1-night stay for 2 adults at citizenM Boston Back Bay on Aug 10, 2025 start from $189.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near citizenM Boston Back Bay?

This hotel is situated in Fenway–Kenmore within a 10-minute walk of Newbury Street and The Shops at Prudential Center. You'll also find Fenway Park and Copley Square less than a mile away.

Will I be able to park at citizenM Boston Back Bay?

No, there isn't parking available at the hotel.

Does citizenM Boston Back Bay have a casino on the premises?

No, citizenM Boston Back Bay doesn't have a casino.

Will I find an indoor pool at citizenM Boston Back Bay?

No, there is no indoor pool at this hotel.

Is citizenM Boston Back Bay a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress and a hydromassage showerhead as well as a bar.

Does citizenM Boston Back Bay have a hot tub?

No, there isn't a spa tub at this hotel.

Does citizenM Boston Back Bay have a restaurant that serves breakfast?

Yes, citizenM Boston Back Bay serves buffet breakfast for a surcharge each morning at canteenM.

Will citizenM Boston Back Bay allow pets to stay free of charge?

No, pets aren't allowed at citizenM Boston Back Bay.

Are there connecting rooms at citizenM Boston Back Bay?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from citizenM Boston Back Bay?

The closest major airport to citizenM Boston Back Bay is Boston, MA (BNH-Boston Harbor Seaplane Base), which is 8.9 mi away (18 minutes by car). Another top airport is Logan International Airport (BOS), which is located 9 mi away (20-minute drive).

Can I book a room with a balcony at citizenM Boston Back Bay?

No, you won't find guestrooms with balconies at citizenM Boston Back Bay.

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1181 out of 1522 reviews
Rating 8 - Good. 218 out of 1522 reviews
Rating 6 - Okay. 71 out of 1522 reviews
Rating 4 - Poor. 23 out of 1522 reviews
Rating 2 - Terrible. 29 out of 1522 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flew in to go to a concert at Fenway - easily walking distance. This place was AWESOME! Its European style - the rooms are tiny, but have a king bed and are technologically connected. The main floor is soooo nice to hang out in - it is huge and wonderfully decorated - people hang out there all day and night. GREAT location with shopping steps out the door. Our new 'go to' place when staying in Boston...
Stayed 2 nights in Jul 2025

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Red Sox game and Newberry Street
Stayed 2 nights in May 2025

10/10 Excellent

Alycia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel!
Stayed 2 nights in Jul 2025

10/10 Excellent

Erika

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
FANTASTIC for the minimalist traveler who just needs a nice, relaxing space to sleep and watch tv at an affordable price, in a convenient location.
Stayed 2 nights in Jun 2025

10/10 Excellent

Angel

Stayed 1 night in Jun 2025

4/10 Poor

Lidia

Extremely compact..similar to a small cabin on a cruise ship. I would not recommend
Stayed 1 night in Jun 2025

2/10 Terrible

John

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I checked in for my stay at CitizenM Boston on the night of June 3. I arrived close to midnight and checked in without any issues. The front desk confirmed they would charge the credit card on file, and I authorized it. I went to my room and went to sleep, expecting everything to be in order. The next afternoon (6/4), I returned from a conference and began getting ready for the evening. Since there was no iron in the room, I went across the hall to the ironing room to iron a shirt/ jacket, only wearing a T-shirt and underwear — no shoes, no phone, just quickly prepping my outfit. When I attempted to return to my room, I was abruptly locked out. What followed was one of the most humiliating experiences I’ve ever had while traveling: After being locked out, I was forced to walk barefoot and underdressed through a crowded hotel lobby to reach the front desk to get this matter resolved — with no warning or explanation from staff beforehand they just locked me out of my room. I was then told I was locked out due to a payment issue, which came as a complete shock. At no point did anyone attempt to call, email, leave a note or otherwise contact me to alert me or ask me to come to the front desk. If someone had reached out, I could have resolved it immediately. The staff's complete lack of communication turned a simple issue into an unnecessarily embarrassing and horrifying ordeal. Even more frustrating: the staff member who checked me in the night before said nothing about any probl
Stayed 4 nights in Jun 2025

4/10 Poor

Natalie

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room had barely enough room to even stand. Sink hardly drained and took HOURS to drain all the way. No lock on the shower. All lights are connected so it's all on or all off. Everything is tiny and with the "minimalist" aesthetic it's hard to tell what anything even is. No fridge, no microwave. AND NO PARKING. NONE. Complete ripoff for almost $400/night.
Stayed 2 nights in May 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, but be careful in the area at night.
Stayed 1 night in May 2025

8/10 Good

Sergio, Road Town

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for the Boston Marathon. The location was amazing, really easy to get around and walk to most of the places we wanted to. There are great dinning options close by. Staff is friendly. We would probably stay there again next time we go to Boston for the race!
Stayed 10 nights in Apr 2025

10/10 Excellent

palmerin

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great ambience. Close to great places to shop.
Stayed 1 night in Apr 2025

10/10 Excellent

Hiroyuki

Stayed 1 night in May 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, amenities
It’s was very clean and nice
Stayed 1 night in Apr 2025

10/10 Excellent

Nissa, Mather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Bryanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

neonila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful stay at the hotel. I’m really picky with my hotels. Let me tell you. Everything was wonderful. The room was very clean. It’s the second time We are staying there and All always a pleasure
Stayed 2 nights in Apr 2025

8/10 Good

Lorraine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great visit
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best

The best stay I had in a long time. It is a small room, feels like you are in a RV, but the quality is excellent.
Stayed 2 nights in Apr 2025

4/10 Poor

Abbas

Business traveler, Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The place was very dirty and staff were not looking after the place. The shower curtain was too long and mold was growing on it
Stayed 5 nights in Apr 2025

6/10 Okay

Samuel

Liked: Staff & service
Bad smell
Stayed 3 nights in Apr 2025

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was very small but very nice and comfortable
Stayed 2 nights in Mar 2025

10/10 Excellent

Jocelyn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time at CitizenM- a unique and good experience traveling alone and in need of a last-minute booking! I just booked another CitizenM stay for my next business trip.
Stayed 1 night in Apr 2025

10/10 Excellent

Cyndee

Stayed 1 night in Apr 2025

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025