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citizenM Boston Back Bay

4.0 star property
Hotel with a 24-hour fitness center, steps from Newbury Street

Choose dates to view prices

Photo gallery for citizenM Boston Back Bay

Exterior
Terrace/patio
Exterior
Bar (on property)
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Air conditioning

Explore the area

Map
408 Newbury street, Boston, MA, 02115
  • Fenway Park
    ‪11 min walk‬
  • Copley Square
    ‪14 min walk‬
  • Boston University
    ‪4 min drive‬
  • Boston, MA (BOS-Logan Intl.)
    ‪20 min drive‬

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Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, City View

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Boston

Located in Fenway–Kenmore, citizenM Boston Back Bay is adjacent to Newbury Street and within a 10-minute walk of other popular attractions like Northeastern University. This 399-room, 4-star hotel has a restaurant, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Hynes Convention Center - 6 min walk - 0.4 miles
  • Northeastern University - 10 min walk - 0.6 miles
  • Fenway Park - 11 min walk - 0.6 miles
  • Copley Square - 14 min walk - 0.8 miles
  • Boston University - 4 min drive - 2.7 miles

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪Bukowski Tavern - ‬4 min walk
  • ‪Wendy's - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Tatte Bakery & Cafe | Berklee - ‬4 min walk
  • ‪The Bebop - ‬4 min walk

About this property

citizenM Boston Back Bay

Hotel with a 24-hour fitness center, steps from Newbury Street
CitizenM Boston Back Bay features a 24-hour gym, free WiFi in public areas, and coffee in a common area. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include a microwave in a common area, express check-in, and express check-out.
Guests can expect free WiFi and 43-inch LED TVs with digital channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. IPads, iPod docks, and refrigerators are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses eco-friendly cleaning products.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and a security system.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Long-term renters welcome.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

Frequently asked questions

Is free cancellation available at citizenM Boston Back Bay?

CitizenM Boston Back Bay offers free cancellation on some room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at citizenM Boston Back Bay?

As of Apr 30, 2025, prices found for a 1-night stay for 2 adults at citizenM Boston Back Bay on May 11, 2025 start from $189.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near citizenM Boston Back Bay?

This hotel is situated in Fenway–Kenmore within a 10-minute walk of Newbury Street and The Shops at Prudential Center. You'll also find Fenway Park and Copley Square less than a mile away.

Is there parking available at citizenM Boston Back Bay?

No, there isn't parking available at the hotel.

Does citizenM Boston Back Bay have a casino on the premises?

No, citizenM Boston Back Bay doesn't have a casino.

Will I find an indoor pool at citizenM Boston Back Bay?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at citizenM Boston Back Bay?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress and a hydromassage showerhead as well as a bar.

Are there hot tubs at citizenM Boston Back Bay?

No, this hotel doesn't have a spa tub.

Does citizenM Boston Back Bay have a restaurant that serves breakfast?

Yes, citizenM Boston Back Bay serves buffet breakfast for a surcharge each morning at canteenM.

Will citizenM Boston Back Bay allow pets to stay free of charge?

No, pets aren't allowed at citizenM Boston Back Bay.

Does citizenM Boston Back Bay have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from citizenM Boston Back Bay?

The closest major airport to citizenM Boston Back Bay is Boston, MA (BNH-Boston Harbor Seaplane Base), which is 8.9 mi away (18 minutes by car). Another top airport is Logan International Airport (BOS), which is located 9 mi away (20-minute drive).

Can I book a room with a balcony at citizenM Boston Back Bay?

No, there aren't any guestrooms with balconies at citizenM Boston Back Bay.

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 841 out of 1067 reviews
Rating 8 - Good. 150 out of 1067 reviews
Rating 6 - Okay. 45 out of 1067 reviews
Rating 4 - Poor. 13 out of 1067 reviews
Rating 2 - Terrible. 18 out of 1067 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Meijia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
smart controls, great city views and convenient location, it's great!
Stayed 2 nights in Apr 2025

10/10 Excellent

arun, skillman

Liked: Cleanliness, staff & service, property conditions & facilities
Great modern Gen Z hotel
Stayed 1 night in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Boston needs more new hotels at this price point. Rooms are small, but cozy and well designed. iPad controls everything in the room which is fun. Breakfast is pretty standard mid range hotel buffet. At about 20 bucks it pretty hard to beat in the area. And get a city view room if you can. You won’t regret it.
Stayed 1 night in Feb 2025

10/10 Excellent

Angela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😍
Stayed 3 nights in Feb 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2025

10/10 Excellent

Predy

Stayed 1 night in Feb 2025

10/10 Excellent

Myoungsu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort

Very Cool Place to Stay

Very unique layout of room. Great abilities to adjust lighting and shade. Very fun place.
Stayed 1 night in Jan 2025

8/10 Good

BEVERLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

David, east boston

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay. I will be back soon.
Stayed 1 night in Jan 2025

10/10 Excellent

ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really friendly and helpful. Excellent location. Excellent facilities and super clean
Stayed 3 nights in Jan 2025

10/10 Excellent

Liliana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super nice hotel. We LOVED the view
Stayed 4 nights in Jan 2025

8/10 Good

Sarrah

Stayed 1 night in Jan 2025

10/10 Excellent

Mariellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but contained all needed amenities. Great water pressure in shower and generously sized towels. Ability to control lighting, temperature, etc. right from the ipad near the bed. Appealing common areas with bevereages and books to borrow.
Stayed 1 night in Jan 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Emily

Stayed 1 night in Jan 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

Very small room but perfect for a couple getting away for a night or two, the most comfortable hotel bed and pillows! The bar was very nice too. The location is perfect (back bay) and the city view is beautiful. Will definitely stay again.
Stayed 1 night in Jan 2025

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Mandy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent views. Quirky cool vibe.
Stayed 3 nights in Jan 2025

6/10 Okay

Ruth

Traveled with partner, Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
This is a property for wanna-be hipsters. It is a Japanese efficiency style hotel that is entirely virtual/ electronic. There is ZERO service for anything except the bar. The rooms are sized for small people or singles. The space looks cool, with interesting art, which is cool if you go to hotels for the decor. There is literally no space in your room, which is fine, if you know that going into it. We did not. The entire room is 1 king bed, 1 toilet/ shower. The bed fills the room so that there is one side for 2 people to enter. If you have to use the bathroom in the night, you literally crawl over your partner. It is like glamping in a slip-in camper or on a boat. The lack of service is inconvenient. No concierge to answer questions, no one to assist with technical difficulties; just you and your credit card and colorful monkey statues. You request cleaning on an iPad the day before, which we did, but no one cleaned our room. Someone finally knocked on the door to clean the room in the evening when we were back from dinner! This evening cleaning schedule also would have been good to know in advance. We ended up never having our room cleaned; clever system to avoid cleaning. We tried to just have them take the trash but the cleaner could not understand our request and the iPad would not do it for us. Overall, a goovy looking place, but we likely won't stay again. Not for those who prefer at least the option for some personal service and space.
Stayed 3 nights in Jan 2025

8/10 Good

Carrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I were attending an event at MIT and this hotel seemed like a cheaper alternative to the one we usually use that's closer to campus. I deducted a star because the room was way smaller than expected...the bed was against a window and between the walls. It felt like a cabin in a ship. There was no coffee maker in the room, although you could buy a coffee downstairs in the bar area. The biggest issue was that the TV monitor was mounted over the foot of the bed and wouldn't seem to turn off. An ipad remote controlled the TV, blinds, and lights and was not intuitive. It was pretty infuriating to have the monitor "wake up" anytime we moved. I think we even tried to disconnect the plug on the monitor, to no avail. My husband would click something and the blinds would immediately go up and all the lights would come on and we weren't prepared. Looking back, it was all pretty comical, but getting a good night's sleep and getting up to use the bathroom shouldn't be that hard. And no, we aren't "boomers".
Stayed 3 nights in Jan 2025

8/10 Good

Jabbar

Stayed 1 night in Jan 2025

10/10 Excellent

Ellina

Stayed 1 night in Dec 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025