4/10 Poor
Michelle, Hillsborough
Traveled with family
May 27, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Apparently their indoor pool isn’t open to guests any longer (been like that for a very long time.) So, it shouldn’t show a pool exists on their property then - very misleading, and unfair to guests that book based on using those facilities.
This is the first Homewood Suites property I have been to (all over the US), that does not have coffee in the reception and especially at breakfast hours! Extremely disappointing, and I can’t understand why they don’t have it available at breakfast.
Room was very dated with damage to some doors, and specific carpeted areas smelt of urine. Particularly, in the bedroom, so uncomfortable trying to sleep and smelling urine. I assume that could be from other guests and their pets, but also lets me know, the rooms aren’t very clean. Again, extremely disappointing and not what I expect from a Homewood Suites.
Had booked a 3-night stay, and came back to an uncleaned room/no fresh towels, after the first night. I had to call reception to ask for towels and then go down myself, late at night, and collect whatever they had available.
The next day, I requested the room be cleaned, while out for all of the day and evening. Reception wrote it down, but there appeared to be hesitation at such a request. Do they not expect to have rooms cleaned, if you are staying multiple days?
Michelle
Stayed 3 nights in May 2025