It's a nice home in a nice location. But there was a problem with a dead battery with E-lock at the check-in. Vrbo has handled the situation really badly by refusing to help and forcing us to get to an area with cell phone coverage, when there was none near the home. Further requests to resolve the problem by accommodating our requests or providing any compensation for a failed on time check-in process were denied. I got nothing except for "we're sorry, but it's your problem, suck it up".
Messages take a long time to respond, every time it's a different person, and I couldn't get to the host.
Very unprofessional approach by vrbo.