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We had extremely noisy people next door for 3 nights. Called front desk 1st night twice and they sent someone immediately but it did no good. Went to the manager and she assured me on Fri morning that it would stop. Friday night was not as bad but still not good. Loud talking laughing and music. Sat it started again when we got back to thr room about 2230hrs. We were leaving to drive 850 mi home on sun at 0600 hrs. At 0030hrs sat I called the room and asked to quiet down or I would call the police. They hung up on me. At 0200hrs I called the Delaware State Police. They responded at about 0215hrs. No further problem, however we got about 3 1/2 hrs of fitfull sleep before leaving at 0600hrs. We were offered another room but it was a considerable distance from the parking area and my wife has difficulty walking. Besides that, why are we giving up our room because someone else is creating a problem and all they had was queen beds and we paid for a king. I feel I am owed a significant refund due to Management's inability to control the actions of their unruly guests.
We enjoyed the weekend. Very nice staff, comfy rooms.
The power was out for the early part of the morning no back up generator so beverages were not cold
difficult to access the property. everything else including price good or adequate
Better variety of bagels, other than plain. The is our 3rd time here and still no change
BED BUGS!!!!! SERIOUSLY!!! this place is a dump. smells like wet dog because they allow pets and we had to leave bc of bed bugs (no refund, of course). AVOID
It was a beautiful room, extremely comfortable. The bathroom was alittle tight but that’s barely a factor. The receptionist was so friendly and helpful! Added joy to our overnight stay. We didn’t make it for the continental breakfast but there is a diner literally across the parking lot which was also very convenient! Over We had a great experience and would stay again!
The room was not that clean at all. I definitely would not go here again
Office staff was very friendly and helpful. The room was very comfortable and had everything needed.
I had a suite on the inner courtyard. Since it was not summer, the outdoor pool was closed, and the courtyard was very quiet.
Comfortable room with convenience to all locations in the tri-state area. Eateries were close by and affordable. Parking was convenient.
This hotel was a pleasant surprise. From check in to check out, the staff was friendly, the rooms were clean and comfortable and the breakfast, was fresh and tasty. Not bad for a place under $100 a night. There are a lot of restaurants on the strip to appease everyone's different tastes. I have to say, Delaware is a very friendly and accommodating state.
All nice to accommodate at last minute. Were nice to change room for my husbands health needs. Would go there again and would recommend to friends
Excellent experience!! I would recommend. Room very clean. Enjoyed breakfast.
Hotel is conveniently located for the business traveler and is very affordable. The staff is extremely nice and helpful, however the rooms and the technical aspects of the place need updating. There are not enough power outlets in the room, the HVAC unit is old and noisy and is either too hot or too cold. On my first morning, the was no hot water to shower and on my last morning it was barely lukewarm. I have stayed at this hotel numerous times over the last three years and it has sadly been going downhill. If you are on a budget, this place is still good, but if you (or your company) has money to spare - there is a much nicer Hotel just up the road.
The place is just like an Orlando resort hotel; rooms are laid out surrounding a beautiful pool and spa, 2 levels, w. key access from the outside. Decent breakfast
SureStay Plus Hotel by Best Western Brandywine Valley places you within a 15-minute drive of popular attractions such as Grand Opera House and Christiana Mall. This hotel has 95 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. It's connected to a shopping center in central Wilmington, and a short drive from Andre Harvey Studio and Nemours Mansion and Gardens.
Free continental breakfast is included with your stay.
SureStay Plus Hotel by Best Western Brandywine Valley's 95 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and TVs with cable channels and DVD players. Bathrooms have hair dryers and free toiletries. Free local calls and ironing boards are also standard.
Guests of SureStay Plus Hotel by Best Western Brandywine Valley have access to an outdoor pool, a fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include conference space, express check-in, and express check-out.