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Recent guest reviews

Great Employees ! Their interactions with guests go above and beyond.

It was a good stay... just waiting on my deposit...

The desk personnel was very accommodating! She answered all of my questions and had my room prepared expeditiously!

That is no really clean..just 2 body towels ...smelly bad

The room was not up to our expectation. It has a small room, bathroom, moving area. We spent only one night at this location and check out next morning.

We had extremely noisy people next door for 3 nights. Called front desk 1st night twice and they sent someone immediately but it did no good. Went to the manager and she assured me on Fri morning that it would stop. Friday night was not as bad but still not good. Loud talking laughing and music. Sat it started again when we got back to thr room about 2230hrs. We were leaving to drive 850 mi home on sun at 0600 hrs. At 0030hrs sat I called the room and asked to quiet down or I would call the police. They hung up on me. At 0200hrs I called the Delaware State Police. They responded at about 0215hrs. No further problem, however we got about 3 1/2 hrs of fitfull sleep before leaving at 0600hrs. We were offered another room but it was a considerable distance from the parking area and my wife has difficulty walking. Besides that, why are we giving up our room because someone else is creating a problem and all they had was queen beds and we paid for a king. I feel I am owed a significant refund due to Management's inability to control the actions of their unruly guests.

We enjoyed the weekend. Very nice staff, comfy rooms.

The power was out for the early part of the morning no back up generator so beverages were not cold

difficult to access the property. everything else including price good or adequate

Better variety of bagels, other than plain. The is our 3rd time here and still no change

BED BUGS!!!!! SERIOUSLY!!! this place is a dump. smells like wet dog because they allow pets and we had to leave bc of bed bugs (no refund, of course). AVOID

It was a beautiful room, extremely comfortable. The bathroom was alittle tight but that’s barely a factor. The receptionist was so friendly and helpful! Added joy to our overnight stay. We didn’t make it for the continental breakfast but there is a diner literally across the parking lot which was also very convenient! Over We had a great experience and would stay again!

The room was not that clean at all. I definitely would not go here again

Office staff was very friendly and helpful. The room was very comfortable and had everything needed.

I had a suite on the inner courtyard. Since it was not summer, the outdoor pool was closed, and the courtyard was very quiet.

Concord Pike Wilmington DE

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool
  • Fitness center

SureStay Plus Hotel by Best Western Brandywine Valley places you within a 15-minute drive of popular attractions such as Grand Opera House and Christiana Mall. This 95-room hotel has an outdoor pool, free in-room WiFi, and free self parking. It's connected to a shopping center in central Wilmington, and a short drive from Brandywine Valley and Alapocas Woods Park.


Rooms

All of SureStay Plus Hotel by Best Western Brandywine Valley's 95 rooms are air-conditioned and have an array of amenities, including coffee makers, free local calls, and ironing boards. Guests can expect free WiFi and TVs with cable channels and DVD players. Bathrooms have hair dryers and free toiletries.


Property features

Guests staying at SureStay Plus Hotel by Best Western Brandywine Valley enjoy an outdoor pool, a fitness center, and a spa tub. A stay here includes free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, conference space, and express check-in.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Business Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

1 Queen Bed | Sleeps 2

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

1 Queen Bed | Sleeps 2

Guest reviews for SureStay Plus Hotel by Best Western Brandywine Valley

Everyone (16) Business (9) Couples (8) Family (16) Friends (3) Other (1)
5
Family Family

Great Employees ! Their interactions with guests go above and beyond.

By , from Holland, MA on Oct 30, 2020

Review comment responded on Oct 31, 2020

Thank you for your great review we appreciate you.

4
Family

It was a good stay... just waiting on my deposit...

By , from Delaware on Sep 23, 2020

Review comment responded on Oct 24, 2020

Thank you we appreciate your feedback.

5
Everyone

By on Sep 22, 2020

Review comment responded on Oct 24, 2020

Thank you for your review.

5
Everyone

The desk personnel was very accommodating! She answered all of my questions and had my room prepared expeditiously!

By on Aug 9, 2020

Review comment responded on Oct 24, 2020

Thank you for your great review.

1
Friends

That is no really clean..just 2 body towels ...smelly bad

By , from Richmond va on Jul 30, 2020

Review comment responded on Oct 24, 2020

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2
Family Family

The room was not up to our expectation. It has a small room, bathroom, moving area. We spent only one night at this location and check out next morning.

By on Nov 24, 2019

Review comment responded on Nov 25, 2019

Please accept our sincere apologies for your disappointment at your recent stay at our Hotel. I am concerned to read your comments with regard to your overall experience at the hotel. It is always our highest priority to us to ensure that our guests and customers leave the hotel happy and satisfied at all times. I do sincerely apologize for any inconvenience and disappointment. Thank you for your feedback.

3
Family

We had extremely noisy people next door for 3 nights. Called front desk 1st night twice and they sent someone immediately but it did no good. Went to the manager and she assured me on Fri morning that it would stop. Friday night was not as bad but still not good. Loud talking laughing and music. Sat it started again when we got back to thr room about 2230hrs. We were leaving to drive 850 mi home on sun at 0600 hrs. At 0030hrs sat I called the room and asked to quiet down or I would call the police. They hung up on me. At 0200hrs I called the Delaware State Police. They responded at about 0215hrs. No further problem, however we got about 3 1/2 hrs of fitfull sleep before leaving at 0600hrs. We were offered another room but it was a considerable distance from the parking area and my wife has difficulty walking. Besides that, why are we giving up our room because someone else is creating a problem and all they had was queen beds and we paid for a king. I feel I am owed a significant refund due to Management's inability to control the actions of their unruly guests.

By on Oct 21, 2019

Review comment responded on Oct 22, 2019

Please accept our sincere apologies for your disappointment at your recent stay at our Hotel. I am concerned to read your comments with regard to your overall experience at the hotel. It is always our highest priority to us to ensure that our guests and customers leave the hotel happy and satisfied at all times. I do sincerely apologize for any inconvenience and disappointment. Thank you for your feedback.

4
Partner Couples

By on Oct 13, 2019

Review comment responded on Oct 15, 2019

Thanks for staying with us. We appreciate your feedback!

5
Partner Couples

We enjoyed the weekend. Very nice staff, comfy rooms.

By on Oct 7, 2019

Review comment responded on Oct 8, 2019

Thanks for staying with us. We appreciate your feedback!

2
Partner Couples

The power was out for the early part of the morning no back up generator so beverages were not cold

By on Sep 6, 2019

Review comment responded on Sep 10, 2019

Please accept our sincere apologies for your disappointment at your recent stay at our Hotel. I am concerned to read your comments with regard to your overall experience at the hotel. It is always our highest priority to us to ensure that our guests and customers leave the hotel happy and satisfied at all times. I do sincerely apologize for any inconvenience and disappointment. Thank you for your feedback.

SureStay Plus Hotel by Best Western Brandywine Valley

1807 Concord Pike, Wilmington, DE 19803
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