Waterpark Hotels in West Kissimmee, FL

"Clean, lots of room, great pools. "

"Bathroom was not cleaned as I found someone else's hair on the floor. Also, the line to get checked in for the main pool was absurd. They need to come out with a better system to track who enters the main pool. "

"Clean room, annoying plastic-y wristbands that must be worn at all times, even when showering and swimming. Seems excessive and super uncomfortable for a gated resort, as well as really ableist and not at all considering some kids/parents have sensitivities with stuff like that. Also, resort staff notified me via a door tag that during my stay someone would be there to inspect the alarm in my room. Window to expect tbe inspection staff was almost a full day, very inconvenient. When i messaged to complain, I was told sorry then just ignored by staff. I asked to be given a number to Hilton and was never responded to. Overall this didn’t ruin my trip and the room itself was nice. Most staff were very pleasant and the place was very clean. But don’t appreciate having almost a full day interrupted at full cost nor did I appreciate being fully ignored when I just wanted a number to discuss the situation. Not sure if I’d stay again but maybe ok for families with younger children. The wrist band issue was tacky and might be a deal breaker. "