Check in was great. Waking up to shower, the shower did not work. Someone gave us a room key to another room to shower before my business meetings, but there was poop in the toilet, reeked of cigarette smoke, shower did not work, and the bathroom overall had not been cleaned before letting us shower there.
Staff was friendly and very helpful. The actual building is in need of a make over. It felt like the exterior was neglected and all the cigarette butts outside our patio door was a big turn off. We didn't feel comfortable there so we asked for a refund. Veronica is helping us with that, hopefully we receive our refund in n a few days.
Room was clean, but the public spaces are a bit worn and outdated.
Nothing at all
Odor in rooms, hair balls on floor of bathroom, even a shake left in the fridge, kind of scary that housekeeping was so careless especially with the current COVID situation. I won’t be back
it was an nice place to stay. some of the things seem old but still not too bad
The price and location being near restaurants and fast food
When i booked this hotel it said it imcluded "breakfast for 2". For thisbreason we booked here. When we arrived they had a sign at the desk that breakfast was no longer included ($7 fee).
Clean rooms, helpful staff. Right near the canyon.
All went good till we learned that swimming pool was cold when we all wanted to swim at evening before 9 pm and the worker said it’s heated earlier and then I went in asked why is t it heated they said it not heated.. Why need to lie about that and close at 10 pm when someone would like to swim when it’s warm not cold!
Bad smell in room. Refrigerator in room was broken. Hotel in general appeared to have been nice in past, but run down now.
We liked the location but the bathroom needs serious updating. The fan was so loud and the shower hard to pull on.
The room was clean and spacious. The toilet needed attention. When I stay in a hotel I expect maid service. We wouldn't have had any if I hadn't have seen her in the hallway. The drapes were half hanging on the rods. What would it take to hang them properly. But the bed was good and there was a breakfast.
It worked for us location and room older but nice
It was old, dirty, loud, expensive, NO ELEVATOR!! We were told because it was because it was built in the 50’s??!! 🙄 The room and hallway had a real bad smell/smells. The breakfast we paid more for was not kept supplied, and not sanitary!! Awful experience!
Red Lion Hotel Twin Falls places you within a short walk of Snake River Canyon and within a mile (2 km) of Snake River Canyon Trail. This 112-room, 3-star hotel has conveniences like a 24-hour gym, free in-room WiFi, and free self parking.
TVs come with cable channels, and free WiFi keeps guests connected. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and safes.
Guests of Red Lion Hotel Twin Falls enjoy a 24-hour gym, free WiFi in public areas, and conference space. Free parking is available if you drive. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a business center, a seasonal outdoor pool, and a computer station.
Check in was great. Waking up to shower, the shower did not work. Someone gave us a room key to another room to shower before my business meetings, but there was poop in the toilet, reeked of cigarette smoke, shower did not work, and the bathroom overall had not been cleaned before letting us shower there.
I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.
Staff was friendly and very helpful. The actual building is in need of a make over. It felt like the exterior was neglected and all the cigarette butts outside our patio door was a big turn off. We didn't feel comfortable there so we asked for a refund. Veronica is helping us with that, hopefully we receive our refund in n a few days.
I am so sorry that you encountered much displeasure, these issues and concerns are being addressed promptly.
Room was clean, but the public spaces are a bit worn and outdated.
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our room. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
Nothing at all
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,
Thanks
Thanks for staying with us.
Thank You
Odor in rooms, hair balls on floor of bathroom, even a shake left in the fridge, kind of scary that housekeeping was so careless especially with the current COVID situation. I won’t be back
Thank you for your thoughts on your recent visit. Due to the current pandemic, our team is taking every precaution when we clean our rooms so that we can ensure we are providing a safe and comfortable environment for our guests. We regret to hear that you encountered an oversight in this regard, and we wish you had let us know so that we could have accommodated you accordingly. Rest assured, housekeeping will keep a keen eye out for issues of this nature in the future, and we hope for another chance to impress you the next time your travels bring you to town.
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,