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Aparthotel

Xambé

4.0 star property
Aparthotel in Tulum with a 24-hour front desk and an outdoor pool

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Photo gallery for Xambé

Outdoor pool
Deluxe Suite | Living area | 55-inch Smart TV with digital channels
Outdoor pool
Grand Suite | 1 bedroom, premium bedding, desk, blackout drapes
Grand Apartment | 1 bedroom, premium bedding, desk, blackout drapes

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Parking included

Explore the area

View in a map
Avenida Central, Aldea Zama, Tulum, QROO, 77765
  • Place, Jaguar Park
    ‪19 min walk‬
  • Place, Tulum National Park
    ‪4 min drive‬
  • Place, Dos Aguas Park
    ‪7 min drive‬
  • Airport, Tulum Intl. Airport (TQO)

Room options

View all photos for Deluxe Apartment

Deluxe Apartment | 1 bedroom, premium bedding, desk, blackout drapes

Deluxe Apartment

  • 1561 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Apartment

1 bedroom, premium bedding, desk, blackout drapes

Superior Apartment

  • 1561 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Grand Apartment

Grand Apartment | 1 bedroom, premium bedding, desk, blackout drapes

Grand Apartment

  • 2260 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Suite

Deluxe Suite | 1 bedroom, premium bedding, desk, blackout drapes

Deluxe Suite

  • 1184 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite

Grand Suite | 1 bedroom, premium bedding, desk, blackout drapes

Grand Suite

  • 1184 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

1 bedroom, premium bedding, desk, blackout drapes

Superior Suite

  • 1184 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, desk, blackout drapes

Deluxe Room

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room

Grand Room | 1 bedroom, premium bedding, desk, blackout drapes

Grand Room

  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

1 bedroom, premium bedding, desk, blackout drapes

Superior Room

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Tulum

Located in Zama, Xambé is within a few miles (5 km) of popular sights such as Tulum Beach and Tulum Mayan Ruins. This 4-star aparthotel has 28 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking.
View more Aparthotels in TulumOpens in a new window

What's nearby

  • Jaguar Park - 19 min walk - 1.0 mile
  • Hunab Lifestyle Center - 3 min drive - 1.2 miles
  • Tulum National Park - 4 min drive - 1.6 miles
  • Hospital de Tulum - 7 min drive - 1.6 miles
  • Dos Aguas Park - 7 min drive - 1.4 miles

Getting around

  • Tulum Intl. Airport (TQO) - 49 min drive

Restaurants

  • ‪Jasmine - ‬13 min walk
  • ‪Coco Cafe - ‬12 min walk
  • ‪Guacamole Club - ‬4 min drive
  • ‪Olio - ‬12 min walk
  • ‪Rossina - ‬9 min walk

About this property

Xambé

Aparthotel in Tulum with a 24-hour front desk and an outdoor pool
Guests of Xambé enjoy features like an outdoor pool, free WiFi in public areas, and laundry facilities. There's free parking if you drive. The 24-hour front desk has staff standing by to help with luggage storage and tours/tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. This smoke-free aparthotel also has a banquet hall.
Each apartment is air-conditioned and features a separate bedroom. Guests can expect to find free WiFi and a 55-inch Smart TV with digital channels. Beds sport premium bedding and the bathroom offers a rainfall showerhead, a hair dryer, and free toiletries. Other standard amenities include a coffee maker, a ceiling fan, and a desk. Housekeeping is available on request.
Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Coffee/tea maker

Bedrooms

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Window screens

Entertainment

  • 55-inch smart TV with digital channels

Laundry

  • Laundry facilities

Work spaces

  • Desk
  • Desk chair

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • 2 pets total
  • Fee: MXN 1,000 per accommodation per stay
  • Service animals exempt from fees
  • Pets allowed in specific rooms
  • Deposit: MXN 1,000 per stay
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Tile flooring in room
  • Wheelchair-accessible path to elevator
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Housekeeping (on request)
  • Iron/ironing board on request
  • Luggage storage
  • Mobile key entry
  • Tour and ticket assistance

Things to do

  • Bicycle parking
  • Bicycle rentals
  • Bicycle tours

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Fire extinguisher

General

  • 28 units
  • Banquet hall
  • Bicycle parking
  • Bicycle rentals
  • Connecting units available
  • Housekeeping (on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you complete the following before checking out:
Turn off the lights

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 1000 per accommodation, per stay, plus a deposit of MXN 1000 per stay
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 1000 per accommodation, per stay
  • Service animals are exempt from fees
  • Housekeeping fee: MXN 500 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Google Pay, Apple Pay, and Huawei Pay
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-2:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, mobile payments, and cash.
  • Mobile payment options include: Google Pay, Apple Pay, and Huawei Pay.
  • Onsite safety features include a fire extinguisher and a first aid kit.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Shambé
Xambé Tulum
Xambé Aparthotel
Xambé Aparthotel Tulum

Frequently asked questions

What's there to see within easy reach of Xambé ?

This aparthotel is situated in Zama, close to Tulum Mayan Ruins, Tulum Beach, and Playa Paraiso. You'll also find Tulum National Park and Las Palmas Public Beach within a short drive.

Is there parking available at this aparthotel?

Yes, self parking is offered for free at the aparthotel. Bicycle parking is also available for guests.

Does Xambé have a casino?

No, Xambé doesn't have a casino.

Is there an indoor pool at Xambé ?

No, this aparthotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Xambé ?

Amenities that appeal to couples at this aparthotel include premium bedding, a rainfall showerhead, and a smart TV.

Are there hot tubs at Xambé ?

Yes, this aparthotel offers private outdoor spa tubs in some apartments.

Does Xambé have a restaurant with a breakfast menu?

No, Xambé doesn't have a restaurant that serves breakfast.

Does Xambé allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Xambé for a fee of MXN 1000 per accommodation, per stay. The property also provides food and water bowls. A deposit of MXN 1000 per stay is collected.

Does this aparthotel have connecting rooms?

Yes, there are connecting guestrooms at this aparthotel book for your group event or vacation.

What is the closest airport to Xambé ?

The closest major airport to Xambé is Tulum Intl. Airport (TQO), which is 26.4 mi away (49 minutes by car).

Are there rooms with balconies at Xambé ?

Yes, some apartments at this aparthotel offer either a furnished balcony or a furnished patio where guests can enjoy garden views.

Reviews

Xambé Reviews

8.4

Very Good

8.6/10

Cleanliness

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 52 out of 85 reviews
Rating 8 - Good. 13 out of 85 reviews
Rating 6 - Okay. 9 out of 85 reviews
Rating 4 - Poor. 6 out of 85 reviews
Rating 2 - Terrible. 5 out of 85 reviews

Reviews

10/10 Excellent

Kadeem

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My stay at this property was great . I loved the personal pool that came with the grand suite & also the rooftop pool was really nice . Would definitely come back !
Stayed 3 nights in Jul 2025

10/10 Excellent

Richard

Stayed 3 nights in Jul 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our second trip to Tulum Mexico which we absolutely love! We decided to stay in the Aldea Zama area bc we loved the proximity to both the beach (hotel zone) and also the city center. Xambe was amazing! From the moment we arrived we were greeted and welcomed like family. The hotel and most in the area are designed as apartment style with full kitchens. Our intent was to utilize this feature however the LOCAL restaurants were just too good to pass up tacos for breakfast! Lol!! The rooftop infinity edge pool is gorgeous and quiet. It was basically our own private retreat. We absolutely will be back to Xambe and have already recommended to friends.

6/10 Okay

Omri

Disliked: Cleanliness

Mixed Experience at Xambe Hotel

The property itself is absolutely beautiful, and the staff at the front desk were incredibly kind and welcoming, which we really appreciated. The location and overall atmosphere had so much potential for a great stay. However, the cleanliness was a major issue. There were ants everywhere, dirt all over the floor, and spider webs in multiple areas, which made it feel like the room hadn’t been properly cleaned in a while. It was disappointing because with better housekeeping, this place could be amazing. If management improves the cleaning standards, Xambe Hotel could be a great place to stay. Until then, I’d hesitate to recommend it.
Stayed 3 nights in Feb 2025

8/10 Good

Sayeeda

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Over all stay was good but couldve been better if they werent having constant water issues. Literally 4/5 nights we stayed, we had water issues, as in no water. Poor pressure etc. Staff were very sweet and respectful. Interiors were beautiful and modern artsy, Place was clean. Rooftop and pool were gorgeous. Neighborhood was mostly quiet and safe. I appreciated the Free laundry room, just bring detergent. There was an Ice machine room with filtered water. Poor internet connection in rooms were a tad annoying as well. Will stay again if they have those two issues sorted.
Stayed 6 nights in Feb 2025

10/10 Excellent

Marie-Andree

Liked: Cleanliness, property conditions & facilities
Beautiful design , Zen ambiance, good and friendly services.
Stayed 2 nights in Feb 2025

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious apartments, great roof -top pool well maintained, friendly staff
Stayed 14 nights in Feb 2025

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the rooftop pool. Only thing was the shower and wasn’t that great
Stayed 5 nights in Feb 2025

2/10 Terrible

Sepehr

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

6/10 Okay

Kauany

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

J.

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We stayed in the top floor in the “Superior Suite” and it was a dream! It was absolutely beautiful and the view of the untouched jungle behind us was everything! The bed was giant, I think larger than a standard King bed and was the most comfortable bed and pillow I’ve ever slept in. Blackout curtains in the bedroom worked wonderfully. The rooftop public pool was also extremely nice. The staff at the front desk were friendly and welcoming and quick to assist when we needed a hand. The Aldea Zama area of Tulum seemed to be the most developed as far as paved roads go. We were pleasantly surprised after staying in the Veleta area first where everything is dirt roads and potholes currently (early 2025). We already want to return to Xambé. I just hope the price doesn’t skyrocket after all these amazing reviews haha! I have nothing negative to say. We stayed in 4 different places and Xambé was our absolute favourite! We want to return with friends next time! I left my heart at Xambé Tulum ❤️
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Anastasiya

Liked: Cleanliness, amenities, property conditions & facilities
Overall nice hotel but definitely needs improvement. Cons: - Hot water was only running for 5 minutes, i had to go to the front desk to ask to fix it - AC remote was not working, I went to front desk they put new batteries but in the morning it was not working again - No extra toilet paper, you only have one roll in your bathroom - Also little ants in the room - They did not have any bikes for rent when I came Other than that was good
Stayed 2 nights in Jan 2025

8/10 Good

Blanca, Bluffton

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The check-in was a little bit slow only one person checking in everybody no drinking water in rooms
Stayed 1 night in Dec 2024

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities
If you want to get away from the central area of Tulum this is the spot to go. Since it's far from the center, it is priced accordingly. Nice and quiet place. I would suggest a car or transport available to this destination as it's not easily reachable by foot.
Stayed 1 night in Jan 2025

6/10 Okay

Sarah

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2025

4/10 Poor

Yara

Disliked: Cleanliness, amenities, property conditions & facilities
Location is not convenient, hard to find the hotel
Stayed 1 night in Dec 2024

8/10 Good

Matthieu

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Dec 2024

4/10 Poor

Carlos O

Stayed 6 nights in Dec 2024

10/10 Excellent

Mike

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Fan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful design, great facilities and surrounding environment, and the front desk staff Monica is very friendly and supportive
Stayed 1 night in Nov 2024

10/10 Excellent

Adiba

Liked: Cleanliness, property conditions & facilities
Very good
Stayed 3 nights in Nov 2024

10/10 Excellent

Garry

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
This property looked just like the pictures & Monica at the front desk was very helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Cindy

Liked: Cleanliness, amenities, property conditions & facilities
People from reception helped me to find good places with local food 😋
Stayed 3 nights in Nov 2024