Motto by Hilton Tulum

4.5 star property
Luxury Tulum hotel connected to a shopping center, steps from Hunab Lifestyle Center

Choose dates to view prices

Photo gallery for Motto by Hilton Tulum

Aerial view
Property video
2 outdoor pools, free cabanas, pool umbrellas
Bathroom shower
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Bar
  • Breakfast available

Explore the area

View in a map
Avenida Coba Sur entre Calle S/N, Manzana 006 Lote 001 Colonia Centro, Tulum, QROO, 77760
  • Place, Hunab Lifestyle Center
    ‪1 min walk‬
  • Place, Jaguar Park
    ‪1 min walk‬
  • Place, Tulum National Park
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪78 min drive‬

Room options

Room, 1 Queen Bed

8.8 out of 10
Excellent
(8 reviews)
  • 162 sq ft
  • Sleeps 2
  • 1 Queen Bed

1 Queen, Mobility/Hearing Accessible 3X3 Shower

10.0 out of 10
Exceptional
(1 review)
  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

Flex Room with 1 Queen Wall Bed

  • 162 sq ft
  • Sleeps 2
  • 1 Queen Bed

1 Queen bed Rooftop Level

8.6 out of 10
Excellent
(7 reviews)
  • 162 sq ft
  • Sleeps 2
  • 1 Queen Bed

Flex Room, 1 Queen Wall Bed, Rooftop Level

8.0 out of 10
Very good
(1 review)
  • 162 sq ft
  • Sleeps 2
  • 1 Queen Bed

1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW

  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

Bunk beds - 1 Twin bed over 1 Queen bed

  • 162 sq ft
  • Sleeps 3
  • 1 Twin Bunk Bed and 1 Queen Bed

Bunk beds - 1 Twin over 1 Queen, Rooftop Level

  • 162 sq ft
  • Sleeps 3
  • 1 Twin Bunk Bed and 1 Queen Bed

Junior Suite (1 Queen bed)

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • 2 bedrooms
  • Sleeps 3
  • 2 Queen Beds

Family Suite, 2 Bedrooms (2 Queen beds 1 Twin bed)

  • 323 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Twin Bunk Bed and 1 Queen Bed

Accessible Queen Room Rooftop Level

  • Sleeps 2

Queen Room

  • Sleeps 2

1 Queen Bed Roof Top Level

  • Sleeps 2

1 Queen Room-Mobility And Hearing Accessible With 3x3 Shower

  • Sleeps 2

Bunk Beds-1 Twin Bed Over 1 Queen Bed

  • Sleeps 3

Flex Room 1 Queen Wall Bed Roof Top Level

  • Sleeps 2

Flex Room With 1 Queen Wall Bed

  • Sleeps 2

Junior Queen Suite

  • Sleeps 3

Bunk Beds-1 Twin Over 1 Queen Roof Top Level

  • Sleeps 2

2 Room Family Suite-2 Queen Beds 1 Twin Bed

  • Sleeps 4

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About the neighborhood

Tulum

Located in Zama, Motto by Hilton Tulum is next to popular attractions like Hunab Lifestyle Center and Jaguar Park. This 115-room, 4.5-star hotel welcomes guests with 2 outdoor pools, 4 restaurants, and free in-room WiFi. It's connected to a shopping center in central Tulum and also close to Tulum Mayan Ruins and Las Palmas Public Beach.

What's nearby

  • Hunab Lifestyle Center - 1 min walk - 0.0 miles
  • Jaguar Park - 1 min walk - 0.1 miles
  • Tulum National Park - 3 min drive - 1.8 miles
  • Dos Aguas Park - 5 min drive - 1.3 miles
  • Hospital de Tulum - 7 min drive - 1.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 91 min drive

Restaurants

  • ‪Jasmine - ‬11 min walk
  • ‪Coco Cafe - ‬12 min walk
  • ‪Olio - ‬17 min walk
  • ‪Carl's Jr. - ‬2 min walk
  • ‪Rossina - ‬15 min walk

About this property

Motto by Hilton Tulum

Luxury Tulum hotel connected to a shopping center, steps from Hunab Lifestyle Center
Guests staying at Motto by Hilton Tulum enjoy access to 2 outdoor pools, a gym, and a rooftop terrace. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include free WiFi in public areas, coffee/tea in a common area, and a microwave in a common area.
55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer rainfall showers and hair dryers. Laptop-compatible safes, phones, and desks are other standard amenities.
2 outdoor swimming pools are on site along with a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, body treatments, and manicures and pedicures.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: USD 20 to 30 for adults and USD 20 to 30 for children
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 4 restaurants
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Alma Verde
  • Bistro Coba
  • Campanella
  • Hunab Rooftop
  • Jungle Bar

Things to do

  • 2 outdoor pools
  • Art gallery
  • Designer stores
  • Fitness classes
  • Free bicycle rentals
  • Gym
  • Outdoor pool (guest access)
  • Shopping mall
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Free pool cabanas
  • Garden
  • In a nature reserve
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in public areas
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 2022
  • Communal living room
  • Local artist showcase
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 55 per pet, per day, plus a deposit of USD 300 per stay
  • Dogs only
  • 2 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: USD 23.20 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 30 for adults, and USD 20 to 30 for children
  • Pet deposit: USD 300 per stay
  • Pet fee: USD 55 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Motto By Tulum Mexico
Motto by Hilton Tulum Hotel
Motto by Hilton Tulum Tulum
Motto by Hilton Tulum Hotel Tulum

Frequently asked questions

Are free cancellation options available at Motto by Hilton Tulum?

Motto by Hilton Tulum offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

What's there to see around Motto by Hilton Tulum?

This hotel is situated in Zama, just steps from Hunab Lifestyle Center and Jaguar Park. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

Will I be able to park at Motto by Hilton Tulum?

Yes, secured self parking is offered for free at the hotel. Accessible parking and bicycle parking are also available.

Is there a spa at Motto by Hilton Tulum?

Spa services at the hotel include deep-tissue massages, body treatments, and mani/pedis.

Does Motto by Hilton Tulum have a casino on the premises?

No, Motto by Hilton Tulum doesn't have a casino.

Will I find an indoor pool at Motto by Hilton Tulum?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What do couples enjoy most about Motto by Hilton Tulum?

There are plenty of amenities for couples at this hotel, including 2 outdoor pools, 3 bars, and a poolside restaurant.

Does Motto by Hilton Tulum have a hot tub?

No, this hotel doesn't have a spa tub.

Does Motto by Hilton Tulum have a restaurant that serves breakfast?

Yes, Motto by Hilton Tulum has 4 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Motto by Hilton Tulum allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Motto by Hilton Tulum for a fee of USD 55 per pet, per day. The property also provides food and water bowls. A deposit of USD 300 per stay is collected.

Are there connecting rooms at Motto by Hilton Tulum?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Motto by Hilton Tulum?

The closest major airport to Motto by Hilton Tulum is Tulum Intl. Airport (TQO), which is 26.3 mi away (50 minutes by car).

Are there rooms with balconies at Motto by Hilton Tulum?

No, there aren't any guestrooms with balconies at Motto by Hilton Tulum.

Reviews

Motto by Hilton Tulum Reviews

8.6

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 170 out of 288 reviews
Rating 8 - Good. 68 out of 288 reviews
Rating 6 - Okay. 20 out of 288 reviews
Rating 4 - Poor. 13 out of 288 reviews
Rating 2 - Terrible. 17 out of 288 reviews

Reviews

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Estefany

Liked: Cleanliness
Great location
Stayed 2 nights in Apr 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience at Motto by Hilton. The staff were incredible, very kind and attentive. The food was great and the amenities were beyond our expectations!
Delicious welcome drink
Stayed 4 nights in Jun 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area is fantastic.
Stayed 4 nights in May 2025

10/10 Excellent

Chanel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Hawa

Stayed 4 nights in May 2025

10/10 Excellent

Tonnaya

Stayed 5 nights in May 2025

10/10 Excellent

Kaitlyn

Stayed 4 nights in Apr 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Amazing stay. Perfectly relaxing which is what we wanted
Stayed 8 nights in Apr 2025

6/10 Okay

Melanie

Traveled with family
Liked: Cleanliness, property conditions & facilities
J’ai réservé via expedia et j’ai pris l’option petit-dejeuner. Rendu sur place le personnel m’informe qu’il est seulement inclus pour moi mais pas ma fille de 16ans… ils ont été peu ouvert et ne m’ont pas aidé .
Stayed 5 nights in Apr 2025

4/10 Poor

abisai

Stayed 2 nights in Apr 2025

2/10 Terrible

Sanaz

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms resemble hostels and don’t look anything like the photo. It’s extremely small. There is no closet to hang your clothes. Music was playing very loud everyday till 3am in the area facing the outside bar. It was hard to sleep. The floor was very dirty and felt like walking on the street. Queen bed seems more like a full size in person. Too many light switches all over the room which isn’t efficient. They weren’t able to provide an iron and table for ironing clothes. Our room had ants.
Stayed 4 nights in Apr 2025

10/10 Excellent

Portia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. The staff was beyond amazing! The rooms were a bit on the small end but cozy. The rooftop was beautiful and the food and drinks were great! The food trucks downstairs and live DJ and bar was an added bonus! Not to mention the cute small shops and cafe. I would give this property a 10 out of 10!
Stayed 4 nights in Apr 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a solo traveler, my stay at Motto was genuinely enjoyable. The location is incredibly convenient—everything you need is within walking distance, and the beach is only about one to two miles away. If you're up for it, bikes are available to rent, or you can easily catch a cab. Although the hotel doesn’t offer a dedicated shuttle service, the staff can arrange reliable transportation for you as needed. What really stood out was the exceptional customer service. The staff was consistently friendly, welcoming, and accommodating. I changed rooms twice to find the ideal location within the hotel, and they handled each request with professionalism and patience. There are also plenty of dining options nearby, which is perfect for food lovers or anyone who enjoys exploring local cuisine. Overall, this was a great experience, and I’d definitely consider staying here again.
Stayed 4 nights in Jan 2025

2/10 Terrible

Vincent

Stayed 2 nights in Apr 2025

10/10 Excellent

Jermecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful n resourceful. My only issue was the scented tissue in the restrooms was offputting.
Stayed 2 nights in Apr 2025

10/10 Excellent

Uriel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Franvois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool and th gym.
Stayed 5 nights in Apr 2025

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great time, easy check-in process and very nice rooms. Had a junior suite and the staff was amazing. Very luxurious feeling
Stayed 2 nights in Apr 2025

10/10 Excellent

Jane

Liked: Cleanliness, amenities, property conditions & facilities
Nice and convenient
Stayed 4 nights in Mar 2025

4/10 Poor

Ilke

Stayed 3 nights in Dec 2024

10/10 Excellent

Ulavia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a PERFECT place to stay when in Tulum. Very affordable. Staff was amazing. It’s close to the beach and downtown Tulum!! 10/10
Stayed 2 nights in Mar 2025

2/10 Terrible

Huberto

Disliked: Cleanliness, staff & service, property conditions & facilities
No lo recomiendo
Stayed 1 night in Mar 2025

8/10 Good

Electro

Stayed 5 nights in Mar 2025

10/10 Excellent

Zlatka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025