See all properties

Motto by Hilton Tulum

Choose dates to view prices

Photo gallery for Motto by Hilton Tulum

2 outdoor pools, free cabanas, pool umbrellas
Property video
Front of property - evening/night
4 restaurants, breakfast, lunch, dinner served; international cuisine
Premium bedding, in-room safe, individually decorated
Luxury
4.5 star property
8.6

Excellent

Rooftop sanctuary in Tulum

Surrounded by lush jungle views, the rooftop pool offers a tranquil escape with daybeds and attentive service. Complimentary bicycles make exploring downtown Tulum a 15-minute adventure. After sunset, the rooftop bar serves creative cocktails overlooking the city's twinkling lights.

Popular amenities

  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Avenida Coba Sur entre Calle S/N, Manzana 006 Lote 001 Colonia Centro, Tulum, QROO, 77760
  • Place, Hunab Lifestyle Center
    ‪1 min walk‬
  • Place, Jaguar Park
    ‪1 min walk‬
  • Place, Tulum National Park
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪66 min drive‬

Room options

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, individually decorated

Room, 1 Queen Bed

8.8 out of 10
Excellent
(12 reviews)
  • Garden view
  • 162 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen, Mobility/Hearing Accessible 3X3 Shower

Premium bedding, in-room safe, individually decorated

1 Queen, Mobility/Hearing Accessible 3X3 Shower

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Flex Room with 1 Queen Wall Bed

Premium bedding, in-room safe, individually decorated

Flex Room with 1 Queen Wall Bed

  • Garden view
  • 162 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen bed Rooftop Level

A modern hotel room with a wooden ceiling, a bed, a desk, a bathroom with a mirror, and towels on a shelf.

1 Queen bed Rooftop Level

8.8 out of 10
Excellent
(8 reviews)
  • Garden view
  • 162 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Flex Room, 1 Queen Wall Bed, Rooftop Level

Premium bedding, in-room safe, individually decorated

Flex Room, 1 Queen Wall Bed, Rooftop Level

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 162 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW

1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW | Premium bedding, in-room safe, individually decorated

1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW

  • Garden view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Bunk beds - 1 Twin bed over 1 Queen bed

Premium bedding, in-room safe, individually decorated

Bunk beds - 1 Twin bed over 1 Queen bed

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 162 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bunk Bed and 1 Queen Bed

View all photos for Bunk beds - 1 Twin over 1 Queen, Rooftop Level

Garden view

Bunk beds - 1 Twin over 1 Queen, Rooftop Level

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 162 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bunk Bed and 1 Queen Bed

View all photos for Junior Suite (1 Queen bed)

55-inch flat-screen TV with cable channels

Junior Suite (1 Queen bed)

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • 2 bedrooms
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family Suite, 2 Bedrooms (2 Queen beds 1 Twin bed)

Premium bedding, in-room safe, individually decorated

Family Suite, 2 Bedrooms (2 Queen beds 1 Twin bed)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 323 sq ft
  • Sleeps 4
  • 1 Twin Bunk Bed and 1 Queen Bed

View all photos for Accessible Queen Room Rooftop Level

Premium bedding, in-room safe, individually decorated

Accessible Queen Room Rooftop Level

  • Sleeps 2

Queen Room

  • Sleeps 2

1 Queen Bed Roof Top Level

  • Sleeps 2

1 Queen Room-Mobility And Hearing Accessible With 3x3 Shower

  • Sleeps 2

Flex Room 1 Queen Wall Bed Roof Top Level

  • Sleeps 2

Flex Room With 1 Queen Wall Bed

  • Sleeps 2

Junior Queen Suite

  • Sleeps 3

2 Room Family Suite-2 Queen Beds 1 Twin Bed

  • Sleeps 4

You may also like

Ad

Hilton Tulum Riviera Maya All-Inclusive Resort

Tulum
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
8.4 out of 10, Very Good, 1,950 reviews
$377 nightly
The price is $460
May 10 - May 11
Total with taxes and fees
Hilton Tulum Riviera Maya All-Inclusive Resort

About the neighborhood

Tulum

Located in Zama, Motto by Hilton Tulum is next to popular attractions like Hunab Lifestyle Center and Jaguar Park. This 115-room, 4.5-star hotel welcomes guests with 2 outdoor pools, 4 restaurants, and free in-room WiFi. It's connected to a shopping center in central Tulum and also close to Tulum Mayan Ruins and Las Palmas Public Beach.

What's nearby

  • Hunab Lifestyle Center - 1 min walk - 0.0 miles
  • Jaguar Park - 1 min walk - 0.1 miles
  • Dos Aguas Park - 3 min drive - 1.1 miles
  • Tulum National Park - 4 min drive - 1.8 miles
  • Hospital de Tulum - 5 min drive - 1.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 91 min drive

Restaurants

  • ‪Coco Cafe - ‬12 min walk
  • ‪Jasmine - ‬11 min walk
  • ‪Panza Tulum - ‬5 min walk
  • ‪Olio - ‬17 min walk
  • ‪Carl's Jr. - ‬2 min walk

About this property

Motto by Hilton Tulum

Guests staying at Motto by Hilton Tulum enjoy access to 2 outdoor pools, a gym, and a rooftop terrace. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include free WiFi in public areas, coffee/tea in a common area, and a microwave in a common area.
55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer rainfall showers and hair dryers. Laptop-compatible safes, phones, and desks are other standard amenities.
2 outdoor swimming pools are on site along with a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, body treatments, and manicures and pedicures.

Similar properties

Exterior
Holiday Inn Tulum by IHG
Tulum City Center
  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 102 reviews
$50 nightly
The price is $63
May 9 - May 10
Total with taxes and fees
Holiday Inn Tulum by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: USD 20 to 30 for adults and USD 20 to 30 for children
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 4 restaurants
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Alma Verde
  • Bistro Coba
  • Campanella
  • Hunab Rooftop
  • Jungle Bar

Things to do

  • 2 outdoor pools
  • Art gallery
  • Designer stores
  • Fitness classes
  • Free bicycle rentals
  • Gym
  • Outdoor pool (guest access)
  • Shopping mall
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Free pool cabanas
  • Garden
  • In a nature reserve
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in public areas
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 2022
  • Communal living room
  • Local artist showcase
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 55 per pet, per day, plus a deposit of USD 300 per stay
  • Dogs only
  • 2 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: USD 23.20 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 30 for adults, and USD 20 to 30 for children
  • Pet deposit: USD 300 per stay
  • Pet fee: USD 55 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Motto By Tulum Mexico
Motto by Hilton Tulum Hotel
Motto by Hilton Tulum Tulum
Motto by Hilton Tulum Hotel Tulum

Frequently asked questions

Are free cancellation options available at Motto by Hilton Tulum?

Motto by Hilton Tulum offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Motto by Hilton Tulum?

As of May 4, 2026, prices found for a 1-night stay for 2 adults at Motto by Hilton Tulum on Jun 4, 2026 start from $106, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Motto by Hilton Tulum?

This hotel is situated in Zama, just steps from Hunab Lifestyle Center and Jaguar Park. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

Is there parking available at Motto by Hilton Tulum?

Yes, secured self parking is offered for free at the hotel. Wheelchair-accessible van parking and bicycle parking are also available.

Is there a spa at Motto by Hilton Tulum?

Spa services at the hotel include deep-tissue massages, body treatments, and mani/pedis.

Are there luxury amenities available at Motto by Hilton Tulum?

Yes, guests can indulge in luxuries such as 2 outdoor pools, a poolside restaurant, and deep-tissue massages at this hotel.

Does Motto by Hilton Tulum have a casino on the premises?

No, Motto by Hilton Tulum doesn't have a casino.

Will I find an indoor pool at Motto by Hilton Tulum?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

Is Motto by Hilton Tulum a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including 4 restaurants, 2 outdoor pools, and couples/private dining.

Does Motto by Hilton Tulum have a hot tub?

No, there isn't a spa tub at this hotel.

Does Motto by Hilton Tulum have a restaurant that serves breakfast?

Yes, Motto by Hilton Tulum has 4 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Motto by Hilton Tulum allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Motto by Hilton Tulum for a fee of USD 55 per pet, per day. The property also provides food and water bowls. A deposit of USD 300 per stay is collected.

Does Motto by Hilton Tulum have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Motto by Hilton Tulum?

The closest major airport to Motto by Hilton Tulum is Tulum Intl. Airport (TQO), which is 26.3 mi away (50 minutes by car).

Are there rooms with balconies at Motto by Hilton Tulum?

No, there aren't any guestrooms at Motto by Hilton Tulum that offer a balcony.

Motto by Hilton Tulum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 222 out of 373 reviews
Rating 8 - Good. 80 out of 373 reviews
Rating 6 - Okay. 31 out of 373 reviews
Rating 4 - Poor. 20 out of 373 reviews
Rating 2 - Terrible. 20 out of 373 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness
Stayed 1 night in Mar 2026

10/10 Excellent

holly

Stayed 2 nights in Jan 2026

8/10 Good

Simon

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel itself is lovely. Spotless, modern, beautifully decorated. Be prepared to pay a significant tax upon arrival ($20 USD per night) and to have a fairly small room. The WiFi is also very, very shaky in the room and on the rooftop. The food is fairly good, we really enjoyed the breakfasts which were included in our package and felt nicer than the average hotel buffet. It did feel a bit cheap that they wouldn’t include a cappuccino or latte etc as the coffee with breakfast, they only allow a Americano which was quite poor. Given how good Mexican coffee can be that was disappointing! The staff were friendly and helpful. We had a faulty air con situation in our room so it was freezing for the first couple of nights and they tried to adjust it for us. In the end we worked it out ourselves but they did send several people up to help. Worth noting that when we arrived they put us in a room with a view of a brick wall and incredibly loud construction sounds coming from the room above - they soon moved us which we appreciated. Also be warned that while advertisements say you will get a rental bike included in your room that is only for one of you (if you’re a couple like us) which in all honesty feels really cheap. You have to pay for a second bike rental. One per two people is… a bit weird. There is an excellent Gelato place just opposite the hotel and some good local eateries a short distance away. The pool at the hotel is also lovely.
Stayed 7 nights in Jan 2026

10/10 Excellent

Lennea

Liked: Cleanliness, amenities, property conditions & facilities
Price was right! Breakfast included was delicious restaurant style breakfast not your typical breakfast buffet
Stayed 3 nights in Jan 2026

6/10 Okay

Emily

Liked: Amenities, property conditions & facilities
The room was in good condition but the service I experienced could use improvement. I asked for a robe and slippers and was told they don’t know what that is. The staff at the rooftop bar were also very friendly one moment and then didn’t recognize me later in the day and treated me like I wasn’t a guest.
Stayed 7 nights in Jan 2026

10/10 Excellent

Cathy

Stayed 1 night in Jan 2026

10/10 Excellent

karmei, Pacific Grove

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best layout for an active trip, the top floor rooms have access to pool bar and awesome gym . Rooms near to the doors are abit noisy from the bar there sometimes so get rooms slightly further away but on the top floor .
Stayed 2 nights in Dec 2025

10/10 Excellent

Alex

Stayed 2 nights in Jan 2026

8/10 Good

Mark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Laundry service was broken. A/C was broken on the last 2 days. Rooms needed a lot of small repairs. Elevators and key cards worked MOST of the time. Beach Club (Bagatelle) was a scam and didn’t honor our Free entry nor $0 minimum spend. Rooms are very small but functional. Rooftop pool and gym saved the trip experience along with the service from Marco & Israel at the rooftop restaurant (operates separately from the Hilton Motto) overall worth ~ $100 usd/per night, but not more…
Stayed 7 nights in Jan 2026

10/10 Excellent

Samantha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2026

10/10 Excellent

Jonathon

Stayed 4 nights in Jan 2026

4/10 Poor

Mario

Liked: Staff & service, amenities
Room to little
Stayed 1 night in Jan 2026

10/10 Excellent

Frank

Stayed 3 nights in Jan 2026

6/10 Okay

Mario

Stayed 2 nights in Jan 2026

6/10 Okay

Anirudh

good stay
Stayed 2 nights in Dec 2025

6/10 Okay

Luis

Liked: Cleanliness, amenities
Disliked: Staff & service
The person in the lobby was clearly new with no idea of the processes, making them longer than usual. Also they never answered the phone when I tried to call the front desk
Stayed 1 night in Jan 2026

8/10 Good

Ross

Liked: Cleanliness, amenities, property conditions & facilities
Great value. Close enough to the town but a tad far to walk or bike to the beach clubs. Plan on renting a cycle or car if you want to go to the beach daily. Good vibe at the hotel and in the area. Will definitely come back.
Stayed 3 nights in Dec 2025

4/10 Poor

Wing Yi Kelly

Liked: Amenities
Disliked: Cleanliness, staff & service
The shampoo bottle was almost empty on arrival and wasn’t refilled even after requesting it, requiring two follow-ups. The fridge still contained leftover food from previous guests. The sink had an unpleasant smell.The hot water never got properly hot, even when turned fully up. The room was quite small, and the towels were not crisp or fresh/white-looking. Customer service was particularly disappointing. Reception felt disorganised and not very customer-centric, with emails full of typos and staff asking for details that had already been provided the day before. I was given a Wi-Fi password on a typed note, but it was completely incorrect and different from the actual password. There were no umbrellas available, no partnerships with tour providers, and the location itself wasn’t especially convenient. That said, there were a few positives. The lobby and pool areas are attractive, and the gym is well equipped.
Stayed 4 nights in Dec 2025

10/10 Excellent

Talwinder

Stayed 3 nights in Dec 2025

10/10 Excellent

Luis

Stayed 3 nights in Dec 2025

8/10 Good

Erica

Liked: Cleanliness, amenities, property conditions & facilities
The photos were exactly like the property, conveniently located too!
Stayed 3 nights in Nov 2025

6/10 Okay

Rachida

Stayed 7 nights in Nov 2025

6/10 Okay

Florenz

Stayed 4 nights in Nov 2025

8/10 Good

Tessa

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean, had all that I needed. Staff was friendly and helpful
Stayed 2 nights in Nov 2025

10/10 Excellent

Davina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff very friendly. Room was cleaned more than every other day. Great gym & rooftop pool/bar
Stayed 9 nights in Nov 2025