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Extended Stay America - Tampa - Brandon

2.5 out of 5.0

Recent guest reviews

100 of Coackaroaches in the room, completely insane! Do not stay there !

I didn't think the hotel was worth the money. Too Expensive for what you get. The breakfast is inside the small lobby, nowhere to seat, and a pre pack muffin and coffee. The room smelled like cigarettes even though it says no smoking. Sheets had holes and carpet was dirty. I honestly could have stayed at Motel for cheaper and get the same value. I expected a cleaner more comfortable room for $80 a night. I stayed the week before at a Marriott Courtyard in Brandon for the same price and way better. Sorry Extended Stay not what I expected for the price. The staff was friendly and professional.

Arrived cig burn and pubic hair on comforter then was told they would fix it came back later not fixed so took it off bed to take to front desk as told by staff and saw more pubic hair on sheets . Asked for more sheets was told they did not have any and thatWE WOULD HAVE TO SLEEP ON them . Also saw a roach on bed.

They are very helpful and very friendly..I also like how its very clean...Wish they had bigger breakfast selection but everything else is perfect

Great stay, nothing negative to say. Great location, nice front desk staff.

I would definitely stay here again. Great service and clean room.

The room wasn't up to standard. When the covers was pulled back the mattress was covered with large blood stains. That was just the tip of the iceberg among a few other things that was wrong. We had a 3 day reservation at this hotel but upon dicovering the mattress we checked out immediately.

Bed was comfortable even though room seemed a bit run down. The attempt to charge $35.00 for"early" check-in is bs.

It was just a place to sleep. An older motel that smelled of mold and pet.

Needs updating, bath room ceiling falling in, rust on shower fixtures. Sheets dengie. But staff nice. Just didnt like the cleaning knocking on my door at 9am asking if im leaving waking me up.

The room was clean, near to shopping, and quiet. Great to have a serviceable kitchen to use.

My experience was not favorable,my linen was visibly soiled with blood,there were used things left in the drawer from the patron before,will never use this hotel again

Quiet and cozy. Had a comfortable bed and a little kitchen which was great.! Enjoyed the stay and would do it again. Highly recommended

The extended stay housekeeping staff noisily woke me up on Sat morning and then informed me that my room was not to be cleaned unless I was staying for 8 days. I could get clean towels from the front office. Half roll of TP and was not replaced for my 2 day stay. Bed linens were old, stained and had cigarette hole burned in them. Definitely keep looking unless you have no other choice.

The hotel was dingy, the cleaning staff never came, and the tub was discusting! Would never reccomend...

ALL THE COMFORTS OF HOME. GREAT FRIENDLY STAFF. ONLY DOWNFALL NEEDS MORE PARKING.

I have stayed at many Extended Stay Hotels but this one is truly a home away from home. Quiet, comfortable and the staff is always friendly and helpful.

This motel was nothing like we were promised. We were told that most of their guest were business travelers. This was untrue. We noticed several rooms were occupied by people using it as their only living arrangements. We saw stickers on windows, cribs, charcoal grills, toys, laundry hanging on the railing, etc. people were gathered in the driveway drinking beers. The room was supposed to be non smoking but they said none were available and we had to take it. It smelled horrible. The carpets were filthy, the corners of the floors were dirty. The bathtub had hair in it and the counter tops were dingy. We were unsure if the sheets had been cleaned. We requested a first floor room and were given a 2nd fllor room. There were no elevators and my husband and I are elderly. We had a graduation to attend of our granddaughter and couldn't start looking for another hotel. My daughter in law tried to find something else but most of the other hotels were booked for graduations. The front desk cared less that our room was not up to par. We were so uncomfortable that we left at 5 am. Were were supposed to stay until 11 am and have a celebration lunch with our family. The room was just too horrible to stay in. We would never rev come d this motel to anyone.

Overall is acceptable. I booked an non-smoking room online, but their computer system didn't show it. I was given a non-smoking room after I showed my reservation printout. Thanks for the front worker Heather who did what she could. Wifi worked well. But the bed sheets have yellowish spots and sheets and quilt including pillows did not feel dry and fresh enough.

Hotel was in great location and staff was friendly.

Room options

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Deluxe Studio, 1 King Bed with Sofa bed, Smoking

King 1 | Sleeps 4

Studio, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America - Tampa - Brandon

Everyone (12) Business (10) Couples (14) Family (5) Friends (3) Other (3)
2

cockroaches

Everyone

100 of Coackaroaches in the room, completely insane! Do not stay there !

By , from Tampa on Aug 19, 2017

Review comment responded on Aug 21, 2017

Peter, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. We hope you will consider us as your hotel of choice if you are in the area again.    Sincerely, General Manager

2

not worth the money

Everyone

I didn't think the hotel was worth the money. Too Expensive for what you get. The breakfast is inside the small lobby, nowhere to seat, and a pre pack muffin and coffee. The room smelled like cigarettes even though it says no smoking. Sheets had holes and carpet was dirty. I honestly could have stayed at Motel for cheaper and get the same value. I expected a cleaner more comfortable room for $80 a night. I stayed the week before at a Marriott Courtyard in Brandon for the same price and way better. Sorry Extended Stay not what I expected for the price. The staff was friendly and professional.

By , from M on Jul 5, 2017

Review comment responded on Jul 8, 2017

Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with the hospitality you deserve. Sincerely, General Manager

1

yuck

Everyone

Arrived cig burn and pubic hair on comforter then was told they would fix it came back later not fixed so took it off bed to take to front desk as told by staff and saw more pubic hair on sheets . Asked for more sheets was told they did not have any and thatWE WOULD HAVE TO SLEEP ON them . Also saw a roach on bed.

By on Jul 2, 2017

Review comment responded on Jul 5, 2017

It was disheartening to read about the cleanliness issues you encountered with your guest room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your concerns have been relayed to our housekeeping manager and together we will make sure steps are taken so this doesn't happen again. We hope you will consider giving us a second chance. Sincerely, General Manager

5

nice hotel stay

Everyone

They are very helpful and very friendly..I also like how its very clean...Wish they had bigger breakfast selection but everything else is perfect

By , from brandon fl on Jul 1, 2017

Review comment responded on Jul 3, 2017

Misty, thank you for being our guest at Extended Stay America - Tampa - Brandon. We are delighted to read you loved the service provided by our associates and enjoyed your spotless room. We appreciate your observation in regard to our grab-and-go breakfast and have taken a note of the same. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, General Manager

5
Everyone

Great stay, nothing negative to say. Great location, nice front desk staff.

By , from orlando on Apr 18, 2017

Review comment responded on Apr 20, 2017

Ariday, thank you for choosing Extended Stay America Tampa - Brandon for your recent stay. We are pleased you enjoyed our excellent location and were happy with the exceptional service provided by our Front Desk team. We will share your praises with them. We appreciate your feedback and look forward to welcoming you back again. Sincerely, General Manager

4
Everyone

I would definitely stay here again. Great service and clean room.

By , from Philly on Apr 1, 2017

Review comment responded on Apr 3, 2017

Joe, thank you for choosing the Extended Stay America - Tampa – Brandon. We are glad to read you liked your room and the outstanding service provided by our staff. It was a pleasure to have you as our guest, and we look forward to welcoming you back Sincerely, General Manager

1

dissatisfied

Everyone

The room wasn't up to standard. When the covers was pulled back the mattress was covered with large blood stains. That was just the tip of the iceberg among a few other things that was wrong. We had a 3 day reservation at this hotel but upon dicovering the mattress we checked out immediately.

By , from VA on Feb 12, 2017

3

ok for a cheap vacation

Everyone

Bed was comfortable even though room seemed a bit run down. The attempt to charge $35.00 for"early" check-in is bs.

By on Jan 31, 2017

2
Everyone

It was just a place to sleep. An older motel that smelled of mold and pet.

By , from maryville TN on Jan 24, 2017

3

needs updating, bathroom ceiling falling in

Everyone

Needs updating, bath room ceiling falling in, rust on shower fixtures. Sheets dengie. But staff nice. Just didnt like the cleaning knocking on my door at 9am asking if im leaving waking me up.

By on Jun 28, 2016