2/10 Terrible
Dawn
Sep 14, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
If I could give zero stars, I would. From the moment we arrived, this hotel made it clear that guests are an inconvenience, not customers.
Check-in was an absolute nightmare. Instead of walking into a lobby like a normal hotel, you’re forced to stand outside in Florida heat and use a grimy wall phone just to request assistance. After waiting, we were finally given a key – only to find out it didn’t work when we got to the room. Back outside we went, forced to use the wall phone again. The same woman who had just checked us in minutes earlier acted as though she had no idea who we were or why we were back.
The room itself wasn’t clean, which only added insult to injury. If basic hospitality and cleanliness are too much to expect, this place shouldn’t even be open.
The entire experience was frustrating, unprofessional, and downright embarrassing for a hotel chain of this size. Extended Stay America should be ashamed to put their name on this property. Save yourself the headache and stay literally anywhere else.
Dawn
Stayed 1 night in Sep 2025
