Advertized amenites did not exist. No airport shuttle, breakfast/meals only ate once at the in hotel restaurant once high price and mediocre quality food. 4 day stay room never cleaned,trash not emptied. Lack of service while we were there was disappointing. However it was clean facilities.
Loved it.
Five hour delay for check-in. No room service, and restaurant closed on Sundays, not disclosed in any of the hotel information. Pool closed for repairs. No housekeeping service (yes, I know there is a pandemic going on) but no towel delivery, coffee supply delivery, or any knowledge by front desk staff that housekeeping service was nonexistent when called. Trash that had been put out in the hallway (ie, takeout leftover bags) Monday night was still sitting there on Tuesday night, and the only communal trashcans in elevator lobby were overflowing. Clearly, the place was woefully understaffed (the excuse given for the unconscionable delay in check-in, waiting 5 hours past the advertised check-in time for a room to be available, and not the requested room type, to boot). But that's no excuse for not letting guests know what was going on, apologizing for it, and providing some modest compensation (how about free water bottles or snacks for the lobby-full of people hanging around unmasked anyway and waiting for rooms?) Very disappointed in this, from Hilton, no less
My wife and I never recieved a room, though we waited for about two hours. Also, management never acknowledged nor apologized for the inconvenience to which we were subjected.
The ac was working great!
Color scheme was extremely unique and very pleasing to the eye
Near the mall
Very nice and clean. Staff was very helpful. Would definitely stay here again
It was a great experience
It is a very new property so room is very nice, great bed, linens and nice bathroom amenities. Housecleaning did was upon request only and when I did request new towels, coffee pods and coffee cups they forgot to deliver so I went down to front desk to get them. I stayed on the "Freeway Side" of the hotel - not good. At night, especially if it rained, the Interstate 5 sounded like it was in your bedroom. Very hard to sleep when it sounds like a semi truck is at the foot of your bed. You definitely want to request the back side that isn't facing I-5 freeway. Rooms were nice with a fridge, microwave and Keurig coffee maker. I would have rated the hotel higher if not for the noise level.
The pool and hot tub were a great benefit to staying here. I really enjoyed all of the newer finishes, fixtures, furniture, and equipment.
Hilton Garden Inn Seattle Lynnwood, WA places you next to Lynnwood Convention Center and within a mile (2 km) of other popular attractions like Alderwood Mall. This 154-room, 3-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. For your convenience, a to-go breakfast is served for a fee on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Hilton Garden Inn Seattle Lynnwood, WA's 154 air-conditioned rooms provide coffee makers, desks, and wardrobes or closets. Guests can expect to find free WiFi.
Built in 2020, the brand new Hilton Garden Inn Seattle Lynnwood, WA offers an indoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a 24-hour business center, a computer station, and express check-out.
Advertized amenites did not exist. No airport shuttle, breakfast/meals only ate once at the in hotel restaurant once high price and mediocre quality food. 4 day stay room never cleaned,trash not emptied. Lack of service while we were there was disappointing. However it was clean facilities.
Loved it.
Five hour delay for check-in. No room service, and restaurant closed on Sundays, not disclosed in any of the hotel information. Pool closed for repairs. No housekeeping service (yes, I know there is a pandemic going on) but no towel delivery, coffee supply delivery, or any knowledge by front desk staff that housekeeping service was nonexistent when called. Trash that had been put out in the hallway (ie, takeout leftover bags) Monday night was still sitting there on Tuesday night, and the only communal trashcans in elevator lobby were overflowing. Clearly, the place was woefully understaffed (the excuse given for the unconscionable delay in check-in, waiting 5 hours past the advertised check-in time for a room to be available, and not the requested room type, to boot). But that's no excuse for not letting guests know what was going on, apologizing for it, and providing some modest compensation (how about free water bottles or snacks for the lobby-full of people hanging around unmasked anyway and waiting for rooms?) Very disappointed in this, from Hilton, no less
Hello, We would like to apologize about the long wait times to check in and for no room service during your stay, we are a little short staff but are working very hard to accommodate each guest. Hilton hotels will only provide housekeeping service the 5th day of your stay due to covid however you may always grab extra toiletries at the front desk. Again I am very sorry we were not able to meet your expectations during your stay and I understand your frustration. If there is anything we can do to make this right please let us know.
My wife and I never recieved a room, though we waited for about two hours. Also, management never acknowledged nor apologized for the inconvenience to which we were subjected.
Good Afternoon, We would like to apologize about the long wait times for check in and the inconvenience we have caused. We may have been running a little behind that day. If there is anything we can do to make it right please let us know. Thank you for staying with us.
The ac was working great!
Good Afternoon, I'm glad to hear the ac was working great it has been getting pretty warm outside these past few days. We are also happy you choose our hotel to stay at and hope to see you again soon!
Good morning, We would like to apologize we were unable to meet your expectations during your stay with us. We hope you give us another chance in the future. Thank you for staying with us. Have a great day!
Color scheme was extremely unique and very pleasing to the eye
Thank you for the compliment. We appreciate your business.
Near the mall
Thank you for staying with us.
I'm glad to hear you enjoyed your stay at our property and hope you stay with us again soon!