The property was very dirty the maintenance on the property was horrible it seemed to me that they were hosting a halfway house
On site phone answering non-existant. Poor airport shuttle. Staff seems out of control of details of operations.
There are couple things that can be improved: 1/ There are two lights in the bathroom of room 401; only 1 is working. 01/02/2020 2/ Ad states that Parking is available. Should have stated that Parking is available for additional fee. 3/ Wi-Fi should be available to all rooms, not just lobby. Lobby is quite small, not enough room if all guests come down for Wi-Fi. 4/This hotel should not carry the Hilton name.
Breakfast is not included, and the closest restaurants are several miles away. This means guests are forced to consume hotel's restaurant.
Hot tub was overflowing but otherwise totally functional
Very loud conditions for sleeping. I think because we got a deal from Orbtiz, they gave us the worst room facing the freeway. Couldn't get relief from traffic noise.
nice hotel good service, clean convenient, I will definitely back and bring my family.
Compared to the Hilton in Costa Mesa, it pales. The staf wasn’t Johnny on the spot. The rooms are small. The bathroom tile looks like the 50s. The lobby is small and the lounge/ dining area isn’t inviting.
The 4-star Hilton rating was deceiving. Two Double Trees within blocks with totally different guest relations & services. The to courtyard going from eating areas were Brocken, pictures hanging crookedly. Don't have photos, but try opening & closing doors leading to courtyard from eating area. Clearly this was one of those Inns acquired by Hilton Double Tree & we were disappointed. Having stayed at 4-star & 5-star hotels & top Hilton Hotels before we know what to expect. Further, all cut fresh fruits like cantaloupe, honeydew melon, pineapple were totally raw hence not sweet & edible :(. Basic Inns can do better than that.
Clean room, pleasant staff and close to the highway. Also, the room service is not bad (I ordered a breakfast)
9 on a scale of ten. My only wish is to be able to capture my Hilton points.
Wonderful customer service. Check in was easy and the stuff was really nice
Hotel was good just make sure you double check the changes to your credit card
Excellent service and very nice facility. Very friendly and nice staff.
Title says it all. Only complaint is that towels are old, worn with holes forming.
Did not receive requested wakeup call. Parking fees are additional charge.
Nice hotel, very spacious and comfortable rooms, the pool was nice and clean. Great location!
Segerstrom Center for the Arts is within 2 miles (3 km) of DoubleTree by Hilton Orange County Airport while other popular attractions such as South Coast Plaza are within 3 miles (5 km). This 167-room, 3.5-star hotel has an outdoor pool along with a free airport shuttle and a fitness center.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee each morning from 6:00 AM to 10:00 AM.
All 167 air-conditioned rooms provide MP3 docks, sofa beds, and coffee makers. 32-inch LCD TVs come with cable channels, and guests can stay connected with WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Free weekday newspapers, free local calls, and ironing boards are other standard amenities.
At DoubleTree by Hilton Orange County Airport, guests enjoy an outdoor pool, a fitness center, and a spa tub. Parking is USD 20.00 per day (USD 20.00 per day for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
The property was very dirty the maintenance on the property was horrible it seemed to me that they were hosting a halfway house
On site phone answering non-existant. Poor airport shuttle. Staff seems out of control of details of operations.
There are couple things that can be improved: 1/ There are two lights in the bathroom of room 401; only 1 is working. 01/02/2020 2/ Ad states that Parking is available. Should have stated that Parking is available for additional fee. 3/ Wi-Fi should be available to all rooms, not just lobby. Lobby is quite small, not enough room if all guests come down for Wi-Fi. 4/This hotel should not carry the Hilton name.
Breakfast is not included, and the closest restaurants are several miles away. This means guests are forced to consume hotel's restaurant.
Thank you for your feedback and We actually have a few restaurants walking distance from our property.
Hot tub was overflowing but otherwise totally functional
Very loud conditions for sleeping. I think because we got a deal from Orbtiz, they gave us the worst room facing the freeway. Couldn't get relief from traffic noise.
nice hotel good service, clean convenient, I will definitely back and bring my family.
Compared to the Hilton in Costa Mesa, it pales. The staf wasn’t Johnny on the spot. The rooms are small. The bathroom tile looks like the 50s. The lobby is small and the lounge/ dining area isn’t inviting.
The 4-star Hilton rating was deceiving. Two Double Trees within blocks with totally different guest relations & services. The to courtyard going from eating areas were Brocken, pictures hanging crookedly. Don't have photos, but try opening & closing doors leading to courtyard from eating area. Clearly this was one of those Inns acquired by Hilton Double Tree & we were disappointed. Having stayed at 4-star & 5-star hotels & top Hilton Hotels before we know what to expect. Further, all cut fresh fruits like cantaloupe, honeydew melon, pineapple were totally raw hence not sweet & edible :(. Basic Inns can do better than that.
Thank you for your valued feedback. We apologize for coming short in serving you and in making your experience the best we could make it. We have resolved issues in this room. Once again we thank you for your attention to detail and honors constructive feedback. This feedback helps us better service future guests and make improvement to our hotel that will fit the needs and demands of our guest. Best, Alans Guest Assistance Agent