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Recent guest reviews

The homeless people are so noisy they got into so many fights, the police had to come 2 times in that same night & ambulance also.

The Hotel overcharged the urban fee. Supposedly they refunded me, but we will see if that actually shows up on my card. Also charged me with a number of other fees that they couldn't explain. One was for parking a car that another guest in the room had already paid. The other charge, they could not even find where and why they charged me. Every staff member gave me a different answer each time I asked what was going on. The hotel needs to overhaul the training for the front desk. The incompetence is astounding for an expensive hotel in Civic Center San Francisco. I guess I should add that they are nice.... but wow! Really?

The hotel itself, bed, etc. was okay. The neighborhood was awful - apparently folks there think 3:00 am is the perfect time to start screaming at the top of the lungs, _every night_. The real kicker came _after_ the stay, when they snuck a "resort fee" charge onto my credit card. Ironically, had they just included that $25/night when I booked, rather than trying to slip it past me after the fact, I would've still booked the hotel, because it was close to the office and still quite inexpensive. But being weaselish about fees like this, rather than up-front, creates an awful customer experience.

This property is adorable! Very small, but quaint rooms. Nice lobby and great staff. They did a great job remodeling this little gem. The location is great. I've read other reviews and agree there is a homeless problem in the area. But after being in San Fran for a few days, it's really a San Fran problem. They are everywhere and is not the hotel's fault. NOTE: There is no A/C in the room. We stayed in April during an unseasonably warm period and the room was pretty warm. I couldn't imagine being there during the summer without a/c.

Mason St San Francisco CA

Hotel highlights

  • Walking distance to Warfield Theater and Orpheum Theater
  • Free WiFi in public areas
  • Onsite dining
  • Spa services

Located in Union Square, Hotel Bijou, WorldHotels Crafted is within a 5-minute walk of Warfield Theater and within 15 minutes of other popular attractions like Orpheum Theater. This 65-room, 4-star hotel welcomes guests with conveniences like a restaurant, coffee/tea in a common area, and concierge services.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6:00 AM to 9:30 AM.


Rooms

Guests can expect to find 40-inch flat-screen TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Portable fans, safes, and phones are also available.


Property features

Hotel Bijou, WorldHotels Crafted features free WiFi in public areas, spa services, and coffee in a common area. Airport transportation is made easy with an airport shuttle (available on request) for USD 55 per person one-way. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include a meeting room, free newspapers, and laundry facilities.

Room options

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 1 Queen Bed, Accessible, Bathtub

1 Queen Bed | Sleeps 2

Superior Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Superior Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Guest reviews for Hotel Bijou, WorldHotels Crafted

Everyone (3) Couples (1) Family (1)
3
Everyone

By on Jan 30, 2020

Review comment responded on Jan 31, 2020

Dear Guest thank you for having stayed and providing feed back.

4
Everyone

By on Jan 21, 2020

Review comment responded on Jan 31, 2020

Dear Guest thank you for having stayed we hope you had a great time in SF

1
Partner Couples Family

The homeless people are so noisy they got into so many fights, the police had to come 2 times in that same night & ambulance also.

By on Dec 20, 2019

1
Friends Business Business

The Hotel overcharged the urban fee. Supposedly they refunded me, but we will see if that actually shows up on my card. Also charged me with a number of other fees that they couldn't explain. One was for parking a car that another guest in the room had already paid. The other charge, they could not even find where and why they charged me. Every staff member gave me a different answer each time I asked what was going on. The hotel needs to overhaul the training for the front desk. The incompetence is astounding for an expensive hotel in Civic Center San Francisco. I guess I should add that they are nice.... but wow! Really?

By on Nov 18, 2019

Review comment responded on Dec 17, 2019

We are very sorry to see that their were clerical errors with you stay. If you have any concerns please do not hesitate to reach out to our general manager and we will do our best to help you. Thank you for taking the time to leave a review.

2
Business Business

The hotel itself, bed, etc. was okay. The neighborhood was awful - apparently folks there think 3:00 am is the perfect time to start screaming at the top of the lungs, _every night_. The real kicker came _after_ the stay, when they snuck a "resort fee" charge onto my credit card. Ironically, had they just included that $25/night when I booked, rather than trying to slip it past me after the fact, I would've still booked the hotel, because it was close to the office and still quite inexpensive. But being weaselish about fees like this, rather than up-front, creates an awful customer experience.

By on May 22, 2019

Review comment responded on May 24, 2019

Dear guest I am sorry to hear that the urban fee caught you off guard, but the hotel does disclose this on all sites at time of booking. I am happy to hear that you enjoyed the hotel overall and that the location was convenient.

5
Everyone

By on May 10, 2019

Review comment responded on May 14, 2019

Thank you for having stayed with us we hope your time in SF was memorable.

4
Family with small children

This property is adorable! Very small, but quaint rooms. Nice lobby and great staff. They did a great job remodeling this little gem. The location is great. I've read other reviews and agree there is a homeless problem in the area. But after being in San Fran for a few days, it's really a San Fran problem. They are everywhere and is not the hotel's fault. NOTE: There is no A/C in the room. We stayed in April during an unseasonably warm period and the room was pretty warm. I couldn't imagine being there during the summer without a/c.

By on May 9, 2019

Review comment responded on May 9, 2019

Dear Guest thank you for the positive review I am happy to hear that you enjoyed your stay with us, and enjoyed our remodeled rooms. Yes no hotel has no A/C thankfully San Francisco is not very seasonable and will can get all seasons in one day. A/C is rarely needed in SF.

Hotel Bijou, WorldHotels Crafted

111 Mason St, San Francisco, CA 94102
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