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Hotel Bijou

3.0 out of 5.0

Recent guest reviews

First the good. The hotel lobby and ground floor have been remodeled very nicely. I enjoyed the bar and the staff at the restaurant and the hotel lobby were friendly and helpful. The location is good and convenient for me while I'm in SF. I take BART and MUNI often while I'm in town. The price point is also enviable. Now the bad. The rooms are gross. Gross to the point that I was concerned about getting bed bugs and kept my suitcase packed and in the bathroom so that it didn't touch anything upholstered or carpeted. I didn't want to sit on the seat in the room or touch the very old, very worn green carpet. The drapes were also to be avoided. The bathroom was equally dated and I did my best to shower without touching the plastic shower walls or shower curtain. Bring your own soap. That said, the bed was surprisingly comfortable and once I got over the yuck factor, I slept well. They show rooms on their website that have been completely renovated and they looked nice. When I called to request one, I was told there were only 2 of them and that they were "superior rooms" and cost more. If and when they complete the renovation of the rest of the rooms, this hotel will be quite pleasant. Until then, I'd avoid it if you don't like sketchy conditions. Because I'm usually in town alone for work and I'm rarely in my hotel room and I like the bar, I would stay again. However, if you're traveling with someone or on vacation or need to be in the room, I'd go elsewhere.

Loved the Hollywood glam theme but the rooms definitely need updating. I would also recommend window screens and maybe limit the ability to open the window fully open for safety purposes. Staff was very nice, especially the person that helped me with my check-out (wish I can remember her name) but she was super helpful and nice.

It's an older hotel, the rooms are small, but comfortable. There is no air conditioning, but this is par for the course in San Francisco. It is loud outside at night, but this is again par for the course in San Francisco. Bring some earplugs, and just enjoy the city. Restaurant and bar are unbelievably fantastic, and worth the stay alone.

Excellent location for business and downtown sightseeings. 1 min to BART station that goes directly to SF International. Staff is friendly and helpful. Nice breakfast is provided to all hotel guests. Bars, restaurants, and 24/7 stores are around.

The hotel is located in the Tenderloin District so lots of homeless people around (and lots of noise at night), despite surroundings it was really easy to walk everywhere, public transportation within a minute walk. Our room smelled really bad, the shower was a stall and very cramped, toilet seat was falling off and the space was terribly cramped. If you can avoid room 510 I'd recommend you do so. I was traveling with another party whose room was much nicer/cleaner so I suppose I just had bad luck.

Noisy from the skid-row-like street below. I guess that is fine given the low price. However, the next is purely hotel menagement: Toilet seat and water mechanism is not very good. Windows so dirty that you can't see outside.

very good hotel for the price, located right in SF downtown.

Room was comfortable wasn't expecting anything big but was good for 2 people. And had daily housekeeping and they kept my bags for 8 hours after I checked out which was great! Would stay again.

All the crew are very helpful & nice .............

Noisy, bring ear plugs. Windows don't close properly. Even some cheap extra silicon or weather strip would help, so why don't they put it on? There is almost 1inch gap on both Windows in Room 407. Traffic all day and night, and homeless ppl shouting. The price of this room vs nearby hotels is a good deal. Hotel is clean and staff is friendly, but extreeeeemely slow.

I wasn't looking for it to be a 5 star hotel BUT I didn't expect to leave with bed bug bites.!!! I didn't even notice until on the road back. I am full with the bites around my shoulders ankles and legs. I can not stop scratching... It is a cute hotel and looks decent, yes its a tad bit noisey but its in San Fran what else is to expect. I was on the 6th floor.. I seriously can not stop scratching, I've nvr had bed bugs bites before but it is horrible.!! I stayed last weekend and will never stay there again...

Hotel itself is unique and pretty cool. Bad part is that the city allows homeless drug addicts to overflow on the streets around the hotel. Lots of yelling/hallucinating people late at night. Because there's no A/C you have to leave the windows open and all the noise makes it impossible to sleep.

This is a quaint little hotel located in the heart of San Francisco. Very close to Market Street and Fisherman's Warf. Friendly staff. Enjoyed our stay.

Very friendly staff, and the added touch of caramel popcorn was a bonus

Everything was great--the service, the room, the complimentary coffee, tea, and breakfast. I highly recommend it---great quality for the price.

Hotel Bijou is a boutique type hotel which is in a borderline area with many homeless people and a large amount of traffic noise. Reception staff is casual and very friendly. Rooms are spotless and economically but nicely decorated and super clean. Inside rooms will be quieter but will have no view. Hotel has a movie theatre which show 2 movies each day. Elevator works slowly and makes occasional odd noises. This hotel is perfect for the adventurous traveller that wants to stay near Union Sq at a reasonable rate.

Had a good experience with the hotel. It's an older hotel, but it works just fine. Good location.

overpriced, uncomfortable, trashy part of town, unsafe enviornment, no parking except $50.00 a day valet which cost me a stolen new dress shirt as well. I will never go back!!!

You don't get much more central than this! You're right next to Union Square and a BART station and you're within walking distance of everything else. The room was clean and comfortable and exceeded my expectations. The lady at the front desk was very helpful and accommodating and overall, this was a very good hotel experience.

We reserve this hotel using discount code. It is expensive for what you get from it! Everything is very dated and almost falling apart. The room that we received was not clean and we asked to change it. It was very noisy too. They let us change the room, but second room was not much better than the first one. We stayed just because we didn't want to spend time on fighting with the staff to get our money back and looking for another place, because we only had few days to see the city. The area is full of homeless people. Not very pleasant as well. I wouldn't stay in this place again and wouldn't recommend it.

111 Mason St San Francisco CA

Hotel highlights

  • Walking distance to Westfield San Francisco Centre and Asian Art Museum of San Francisco
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Concierge services

Located in Downtown San Francisco, Hotel Bijou is adjacent to Westfield San Francisco Centre and within a 15-minute walk of popular sights like Asian Art Museum of San Francisco. This 65-room, 3-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. Located in central San Francisco, the hotel is also near Lombard Street and Pier 39.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is available for a fee.


Rooms

All 65 rooms provide phones, ironing boards, and desks. 40-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and designer toiletries.


Property features

Guests of Hotel Bijou enjoy access to free WiFi in public areas, 2 meeting rooms, and coffee in a common area. If you drive, self parking is USD 40.00 per night, or you can take advantage of the airport shuttle (available 24 hours) for USD 17.00 per person one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. This hotel also has free newspapers.

Guest reviews for Hotel Bijou

Everyone (11) Business (15) Couples (12) Family (15) Friends (10) Other (10)
2

nice lobby, bar & restaurant, horrible rooms

Everyone

First the good. The hotel lobby and ground floor have been remodeled very nicely. I enjoyed the bar and the staff at the restaurant and the hotel lobby were friendly and helpful. The location is good and convenient for me while I'm in SF. I take BART and MUNI often while I'm in town. The price point is also enviable. Now the bad. The rooms are gross. Gross to the point that I was concerned about getting bed bugs and kept my suitcase packed and in the bathroom so that it didn't touch anything upholstered or carpeted. I didn't want to sit on the seat in the room or touch the very old, very worn green carpet. The drapes were also to be avoided. The bathroom was equally dated and I did my best to shower without touching the plastic shower walls or shower curtain. Bring your own soap. That said, the bed was surprisingly comfortable and once I got over the yuck factor, I slept well. They show rooms on their website that have been completely renovated and they looked nice. When I called to request one, I was told there were only 2 of them and that they were "superior rooms" and cost more. If and when they complete the renovation of the rest of the rooms, this hotel will be quite pleasant. Until then, I'd avoid it if you don't like sketchy conditions. Because I'm usually in town alone for work and I'm rarely in my hotel room and I like the bar, I would stay again. However, if you're traveling with someone or on vacation or need to be in the room, I'd go elsewhere.

By on Jan 22, 2018

Review comment responded on Jan 26, 2018

Dear Guest Thank you for the review, the great news is that yes we are renovating our rooms, the first floor will be available soon. Eventually the entire hotel so I do hope that we can count on your return to visit so that you can enjoy the new rooms.

4

it was as expected

Everyone

Loved the Hollywood glam theme but the rooms definitely need updating. I would also recommend window screens and maybe limit the ability to open the window fully open for safety purposes. Staff was very nice, especially the person that helped me with my check-out (wish I can remember her name) but she was super helpful and nice.

By , from Pleasanton, CA on Jan 3, 2018

Review comment responded on Jan 9, 2018

Dear Guest Thank you for the feedback, I am happy to hear that you enjoyed your stay with us, the hotel is already on its way to getting updated we are in the proess of a rooms renovation this is to be completed by April of 2018. We look forward to a return visit.

5

older hotel, but wonderful restaurant and bar.

Everyone

It's an older hotel, the rooms are small, but comfortable. There is no air conditioning, but this is par for the course in San Francisco. It is loud outside at night, but this is again par for the course in San Francisco. Bring some earplugs, and just enjoy the city. Restaurant and bar are unbelievably fantastic, and worth the stay alone.

By , from Wisconsin on Oct 27, 2017

Review comment responded on Oct 31, 2017

Thank you for the feedback, Gibson is our newest addition to the Hotel Bijou, we have fans available on request as well as rooms away from the street that are quieter.

5
Everyone

Excellent location for business and downtown sightseeings. 1 min to BART station that goes directly to SF International. Staff is friendly and helpful. Nice breakfast is provided to all hotel guests. Bars, restaurants, and 24/7 stores are around.

By on Sep 11, 2017

Review comment responded on Sep 15, 2017

Dear Guest Thank you for the review we are happy to know that you had a great stay and that the was of service to you. We look forward to a return visit.

3

great location

Everyone

The hotel is located in the Tenderloin District so lots of homeless people around (and lots of noise at night), despite surroundings it was really easy to walk everywhere, public transportation within a minute walk. Our room smelled really bad, the shower was a stall and very cramped, toilet seat was falling off and the space was terribly cramped. If you can avoid room 510 I'd recommend you do so. I was traveling with another party whose room was much nicer/cleaner so I suppose I just had bad luck.

By on Jan 24, 2017

3
Everyone

Noisy from the skid-row-like street below. I guess that is fine given the low price. However, the next is purely hotel menagement: Toilet seat and water mechanism is not very good. Windows so dirty that you can't see outside.

By on Nov 22, 2016

5
BusinessTravelers

very good hotel for the price, located right in SF downtown.

By on Nov 21, 2016

4

better than expected!

Everyone

Room was comfortable wasn't expecting anything big but was good for 2 people. And had daily housekeeping and they kept my bags for 8 hours after I checked out which was great! Would stay again.

By , from Las Vegas on Nov 14, 2016

5

everything neat and clean

Everyone

All the crew are very helpful & nice .............

By on Oct 10, 2016

2

noisy, bring ear plugs. windows don't close proper

Everyone

Noisy, bring ear plugs. Windows don't close properly. Even some cheap extra silicon or weather strip would help, so why don't they put it on? There is almost 1inch gap on both Windows in Room 407. Traffic all day and night, and homeless ppl shouting. The price of this room vs nearby hotels is a good deal. Hotel is clean and staff is friendly, but extreeeeemely slow.

By on Aug 6, 2016